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Posted to user@guacamole.apache.org by "Khoe, Yonathan" <Yo...@unt.edu> on 2023/08/29 20:58:23 UTC
Re: [EXT] Re: Query for Commercial Support
Hello, Michael,
One of the companies listed (Arcisphere LLC) does not appear to be in service any longer. This is based on trying to reach them via the phone number which is no longer in service. As far as Keeper Security, do they offer support for on-premise open source installation of Guacamole? Or only for KCM? I believe KS is who you are currently work for, is that correct? I would like to be able to speak to you directly about our on-prem installation issues and goals we are trying to achieve.
With regards,
Yonathan Khoe
________________________________
From: Michael Jumper <mj...@apache.org>
Sent: Tuesday, August 8, 2023 11:03 AM
To: user@guacamole.apache.org <us...@guacamole.apache.org>
Subject: [EXT] Re: Query for Commercial Support
On 8/8/2023 3:19 AM, Abhishek Gaur wrote:
> Hi Team,
>
> We are looking for commercial usage of Apache Guacamole for our
> organization however we would need some service provider to support in
> implementation and operations. Can you suggest with any of your partners
> in India for the same?
>
The Apache Guacamole project is vendor-neutral and does not partner with
nor endorse any organizations. We simply provide a list of commercial
providers that have asked to be listed:
https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fguacamole.apache.org%2Fsupport%2F%23commercial-support&data=05%7C01%7CYonathan.Khoe%40unt.edu%7Cc8bbf2616cce429185f608db9828fe86%7C70de199207c6480fa318a1afcba03983%7C0%7C0%7C638271074064349908%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=NUBQviWVlf7cKHwpy6fMS0sxZSRmLNNdOOyZ63bcybU%3D&reserved=0<https://guacamole.apache.org/support/#commercial-support>
There is no vetting or partnership process for the above list. To be on
the list, a company just needs to:
1) Ask to be listed.
2) Appear to exist.
3) List services for Guacamole on their website.
4) Provide a neutral blurb and logo to be included in their listing.
- Mike
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Re: [EXT] Re: Query for Commercial Support
Posted by Michael Jumper <mj...@apache.org>.
On 8/29/2023 1:58 PM, Khoe, Yonathan wrote:
> Hello, Michael,
> One of the companies listed (Arcisphere LLC) does not appear to be in
> service any longer. This is based on trying to reach them via the phone
> number which is no longer in service.
If the company has ceased to exist, we can remove the listing.
> As far as Keeper Security, do
> they offer support for on-premise open source installation of
> Guacamole? Or only for KCM?
Please reach out to Keeper Security for details on what they can
provide. The project can't speak on behalf of a third-party provider
(nor do I feel comfortable doing so while wearing my Guacamole hat).
- Mike
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