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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/04/11 19:55:33 UTC

[Issue 124663] New: Problem while opening Writer

https://issues.apache.org/ooo/show_bug.cgi?id=124663

          Issue ID: 124663
        Issue Type: DEFECT
           Summary: Problem while opening Writer
           Product: Writer
           Version: 4.0.1
          Hardware: Mac
                OS: Mac OSX, 10.9
            Status: UNCONFIRMED
          Severity: normal
          Priority: P3
         Component: configuration
          Assignee: issues@openoffice.apache.org
          Reporter: dionne11@gmail.com

When I open writer, I keep getting a message that says, "The last time you
opened OpenOffice, it unexpectedly quit while reopening windows. Do you want to
try to reopen its windows again?" There are two options to "Don't Reopen" or
"Reopem". I try to click on them, but they won't respond.
I tried re-installing Open Office on my Mac but the problem won't go away.

Please let me know what I can do to solve this problem?

Thanks!

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

Ariel Constenla-Haile <ar...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

--- Comment #3 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to dionne from comment #2)
> I can't find the Go menu
> Searched for the name of the file you mentioned but it doesnt exist

This may help:
https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=55755&p=258965#p244931

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

--- Comment #5 from dionne <di...@gmail.com> ---
Hi,

thanks for sending the link.

there is no Library folder in my GO menu. I search for the Library folder, but
it only contains a collection of fonts.

pl help!

thanks

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

--- Comment #2 from dionne <di...@gmail.com> ---
I can't find the Go menu
Searched for the name of the file you mentioned but it doesnt exist

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

--- Comment #6 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to dionne from comment #5)
> thanks for sending the link.
> 
> there is no Library folder in my GO menu. I search for the Library folder,
> but it only contains a collection of fonts.

quite strange, the "Saved Application State" folder should be there inside
"Library", see this picture
https://forum.openoffice.org/en/forum/download/file.php?id=14778&mode=view

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

--- Comment #4 from dionne <di...@gmail.com> ---
Created attachment 83174
  --> https://issues.apache.org/ooo/attachment.cgi?id=83174&action=edit
screenshot

There is no Library option in my GO menu

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

Ariel Constenla-Haile <ar...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |DUPLICATE

--- Comment #1 from Ariel Constenla-Haile <ar...@apache.org> ---
Duplicated of Bug 119006
Bug known since 3.4,
http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues

On recent versions of Mac OS X it might happen, especially after a "Force
quit", that the following error message appears: "Restore Windows - The
application OpenOffice.org was forced to quit while trying to restore its
windows. Do you want to try to restore its windows again?". If you cannot get
rid of it: Option-click the "Go" menu; choose "Library" from the menu to open
the folder in the Finder; click on the folder "Saved Application State"; delete
the file "org.openoffice.script.savedState". See bug 119006 for more
information.

*** This issue has been marked as a duplicate of issue 119006 ***

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

--- Comment #8 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to dionne from comment #7)
> Thanks for the screenshot. I have search but the folder does not exist in my
> Mac.

May be the folder doesn't appear if you search it, recall that it is a hidden
folder.

Please pay attention to the step by step in
https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=55755&p=258965#p244931

- Open Finder
- Select the "Go" menu item
- While the menu "Go" menu is open, press the Control key: when you hold down
the Control key, you can see that Library menu item is added to the menu, right
after the Home menu item
- select the Library menu item and the Library will open in Finder

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

--- Comment #7 from dionne <di...@gmail.com> ---
Thanks for the screenshot. I have search but the folder does not exist in my
Mac.

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[Issue 124663] Problem while opening Writer

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=124663

--- Comment #9 from dionne <di...@gmail.com> ---
Thank you for pointing out my mistake. Sorry for the slip. I resolved the
issue.
thanks!

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