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Posted to commits@cloudstack.apache.org by "Chih80 (via GitHub)" <gi...@apache.org> on 2023/09/24 02:32:22 UTC
[GitHub] [cloudstack] Chih80 opened a new issue, #7994: 4.18.1 cannot access snapshot in GUI
Chih80 opened a new issue, #7994:
URL: https://github.com/apache/cloudstack/issues/7994
<!--
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--> After updating from 4.180 to 4.18.1, I am unable to access and list snapshots in th gui.
##### ISSUE TYPE
<!-- Pick one below and delete the rest -->
* Bug Report
##### COMPONENT NAME
<!--
Categorize the issue, e.g. API, VR, VPN, UI, etc.
-->UI - snapshot
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##### CLOUDSTACK VERSION
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New line separated list of affected versions, commit ID for issues on main branch.
-->4.18.1
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##### CONFIGURATION
<!--
Information about the configuration if relevant, e.g. basic network, advanced networking, etc. N/A otherwise
-->advance networking
##### OS / ENVIRONMENT
<!--
Information about the environment if relevant, N/A otherwise
-->management server/secondary/mysql on ubuntu 22.04
##### SUMMARY
<!-- Explain the problem/feature briefly -->
when trying to access snapshot in the gui, nothing gets display other than a red X at top of page.
##### STEPS TO REPRODUCE
<!--
For bugs, show exactly how to reproduce the problem, using a minimal test-case. Use Screenshots if accurate.
For new features, show how the feature would be used.
-->UI, click storage -> snapshots
<!-- Paste example playbooks or commands between quotes below -->
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<!-- You can also paste gist.github.com links for larger files -->
##### EXPECTED RESULTS
<!-- What did you expect to happen when running the steps above? -->
list snapshots
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##### ACTUAL RESULTS
<!-- What actually happened? -->
noting gets listed but an error symbol.
From the mgm log:
2023-09-24 02:31:41,015 ERROR [c.c.a.ApiServer] (qtp9190301-17:ctx-929f6bb9 ctx-afcecb42) (logid:f3a11c73) unhandled exception executing api command: [Ljava.lang.String;@6a2520b5
java.lang.NullPointerException
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~~~
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[GitHub] [cloudstack] DaanHoogland commented on issue #7994: 4.18.1 cannot access snapshot in GUI
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #7994:
URL: https://github.com/apache/cloudstack/issues/7994#issuecomment-1735365899
So both accounts are in the same domain @Chih80 ? if so, a workaround would be renaming one.
You can use for instance cloudmonkey for that. see https://cloudstack.apache.org/api/apidocs-4.18/apis/updateAccount.html
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[GitHub] [cloudstack] DaanHoogland commented on issue #7994: 4.18.1 cannot access snapshot in GUI
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #7994:
URL: https://github.com/apache/cloudstack/issues/7994#issuecomment-1734989587
@Chih80 , can you look in the database if the snapshots still exist? In my case they dissapeared. I created a new snapshot and this show as expected.
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[GitHub] [cloudstack] DaanHoogland commented on issue #7994: 4.18.1 cannot access snapshot in GUI
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #7994:
URL: https://github.com/apache/cloudstack/issues/7994#issuecomment-1740793279
@Chih80 is this still an issue for you, or can we close?
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Re: [I] 4.18.1 cannot access snapshot in GUI [cloudstack]
Posted by "rohityadavcloud (via GitHub)" <gi...@apache.org>.
rohityadavcloud commented on issue #7994:
URL: https://github.com/apache/cloudstack/issues/7994#issuecomment-1934690214
Hi @Chih80 it appears you're hitting some bug, could you check and share the management server logs. For example, you can set the page size to 1 in the URL and try to go through the page -> you'll hit some API for some snapshot where the NPE is happening - chances are something in the DB is wrong for the specific snapshot.
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Re: [I] 4.18.1 cannot access snapshot in GUI [cloudstack]
Posted by "Chih80 (via GitHub)" <gi...@apache.org>.
Chih80 commented on issue #7994:
URL: https://github.com/apache/cloudstack/issues/7994#issuecomment-1934998801
This issue was resolve. After checking the db, I saw that a single user was also assign as admin, basically one account set as a user and also an admin. I have no idea how that happened. After manually deleting the admin assignment to the account, I was able to access snapshots.
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[GitHub] [cloudstack] DaanHoogland commented on issue #7994: 4.18.1 cannot access snapshot in GUI
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #7994:
URL: https://github.com/apache/cloudstack/issues/7994#issuecomment-1734979615
I can reproduce your issue @Chih80 , I'll have a look for a fix.
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[GitHub] [cloudstack] Chih80 commented on issue #7994: 4.18.1 cannot access snapshot in GUI
Posted by "Chih80 (via GitHub)" <gi...@apache.org>.
Chih80 commented on issue #7994:
URL: https://github.com/apache/cloudstack/issues/7994#issuecomment-1735181151
yes the snapshots still exist. In my case for what ever reason, their were two accounts with the same name when I checked mysql db. One being user and one being admin, that user account was never made with the admin role so how that came up in the db is a mystery. The UI only show the correct user account. I updated the user account with the admin role to user role and a min later, everything started working. Admins and users with admin roles can not access the snapshots in the UI. The only thing is, now I still have 2 user accounts with the same name.
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Re: [I] 4.18.1 cannot access snapshot in GUI [cloudstack]
Posted by "Chih80 (via GitHub)" <gi...@apache.org>.
Chih80 commented on issue #7994:
URL: https://github.com/apache/cloudstack/issues/7994#issuecomment-1934999591
This issue was resolve. After checking the db, I saw that a single user was also assign as admin, basically one account set as a user and also an admin. I have no idea how that happened. After manually deleting the admin assignment to the account, I was able to access snapshots.
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Re: [I] 4.18.1 cannot access snapshot in GUI [cloudstack]
Posted by "Chih80 (via GitHub)" <gi...@apache.org>.
Chih80 closed issue #7994: 4.18.1 cannot access snapshot in GUI
URL: https://github.com/apache/cloudstack/issues/7994
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