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Posted to issues@openoffice.apache.org by bu...@apache.org on 2016/04/07 05:12:28 UTC

[Issue 126909] New: Crashing when opening documents with words Hindi

https://bz.apache.org/ooo/show_bug.cgi?id=126909

          Issue ID: 126909
        Issue Type: DEFECT
           Summary: Crashing when opening documents with words Hindi
           Product: Writer
           Version: 4.1.2
          Hardware: PC
                OS: Windows 10
            Status: UNCONFIRMED
          Severity: Critical
          Priority: P5 (lowest)
         Component: editing
          Assignee: issues@openoffice.apache.org
          Reporter: dapplegate@hotmail.com

Open office is crashing when opening documents when open documents with some
hindi words contained, such as (िकशोरी

I had no problem until last update to english dictionary. I tried disabling and
removing the extentions. Still unable to load documents.

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #5 from dapplegate@hotmail.com ---
Added document i can't open.

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #9 from oooforum (fr) <oo...@free.fr> ---
As I said in my comment 6, not able to reproduce with Win7. 
Maybe it's bound with Win10 but I doubt. 
So, you can wait if anybody may test here with the same OS or post this kind of
problem directly on the forum support.

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #2 from dapplegate@hotmail.com ---
This symbol in Hindi still crashes open office, i reset profile, i repaired,
modified and reinstalled.

I am on windows 10, why does it crash?

(ि

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #7 from dapplegate@hotmail.com ---
It crashed, but I got the details of crash:

Log Name:      Application
Source:        Application Error
Date:          12/04/2016 10:07:10 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      user
Description:
Faulting application name: soffice.bin, version: 4.0.9782.500, time stamp:
0x56278b4c
Faulting module name: MSVCR90.dll, version: 9.0.30729.9177, time stamp:
0x5615f2e9
Exception code: 0xc0000417
Fault offset: 0x0006ccd5
Faulting process ID: 0x264
Faulting application start time: 0x01d1944f3d4c3173
Faulting application path: C:\Program Files (x86)\OpenOffice
4\program\soffice.bin
Faulting module path:
C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\MSVCR90.dll
Report ID: 1dcd4bc1-37ec-4287-9635-56b316114d1c
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-04-12T00:07:10.856298100Z" />
    <EventRecordID>10651</EventRecordID>
    <Channel>Application</Channel>
    <Computer>user</Computer>
    <Security />
  </System>
  <EventData>
    <Data>soffice.bin</Data>
    <Data>4.0.9782.500</Data>
    <Data>56278b4c</Data>
    <Data>MSVCR90.dll</Data>
    <Data>9.0.30729.9177</Data>
    <Data>5615f2e9</Data>
    <Data>c0000417</Data>
    <Data>0006ccd5</Data>
    <Data>264</Data>
    <Data>01d1944f3d4c3173</Data>
    <Data>C:\Program Files (x86)\OpenOffice 4\program\soffice.bin</Data>
   
<Data>C:\WINDOWS\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.9177_none_5093cc7abcb795e9\MSVCR90.dll</Data>
    <Data>1dcd4bc1-37ec-4287-9635-56b316114d1c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #3 from oooforum (fr) <oo...@free.fr> ---
Provide a sample document and a step-by-step to reproduce what you described.

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #13 from dapplegate@hotmail.com ---
Unable to find cause, after latest windows update the problem was fixed.

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

Pedro <pe...@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |pedlino@gmail.com
  Attachment #85406|Moxlty english with some    |Mostly English with some
        description|hindi.                      |Hindi.

--- Comment #10 from Pedro <pe...@gmail.com> ---
Comment on attachment 85406
  --> https://bz.apache.org/ooo/attachment.cgi?id=85406
Mostly English with some Hindi.

Could not confirm any problem. It opens correctly with
AOO412m3(Build:9782)  -  Rev. 1709696
2015-10-21 09:53:29 (Mi, 21 Okt 2015)
under Win XP Pro x86 SP3

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

dapplegate@hotmail.com changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|Critical                    |Trivial
         Resolution|---                         |FIXED
             Status|UNCONFIRMED                 |RESOLVED

--- Comment #14 from dapplegate@hotmail.com ---
Fixed. Problem was not in open office, was never able find conflict, but
resolved by latest patch to windows 10.

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

dapplegate@hotmail.com changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
  Attachment #85406|                            |review?
              Flags|                            |

--- Comment #4 from dapplegate@hotmail.com ---
Created attachment 85406
  --> https://bz.apache.org/ooo/attachment.cgi?id=85406&action=edit
Moxlty english with some hindi.

Document i made with 3.0, no long able to open, crashes soon after opening.
Meant to be source of character names.

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review requested: [Issue 126909] Crashing when opening documents with words Hindi : [Attachment 85406] Moxlty english with some hindi.

Posted by bu...@apache.org.
dapplegate@hotmail.com has asked  for review:
Issue 126909: Crashing when opening documents with words Hindi
https://bz.apache.org/ooo/show_bug.cgi?id=126909

Attachment 85406: Moxlty english with some hindi.
https://bz.apache.org/ooo/attachment.cgi?id=85406&action=edit



--- Comment #4 from dapplegate@hotmail.com ---
Created attachment 85406
  --> https://bz.apache.org/ooo/attachment.cgi?id=85406&action=edit
Moxlty english with some hindi.

Document i made with 3.0, no long able to open, crashes soon after opening.
Meant to be source of character names.

[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

oooforum (fr) <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |oooforum@free.fr

--- Comment #1 from oooforum (fr) <oo...@free.fr> ---
If these crashes happen suddenly after extensions update, it could be bonded to
a corrupted profile. Try to reset it.
Detailed information can be found in
https://forum.openoffice.org/en/forum/viewtopic.php?t=12426

Please report back the outcome of your testing, so this Issue may be closed or
progressed as necessary - otherwise the issue may be Resolved as Invalid in the
future.

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #11 from dapplegate@hotmail.com ---
I am aware the problem maybe now unique to this either x64 or worse, just my
computer, I am trying to find out why. I tried reinstalling open office, the
c++ redistributable. I tryed safe mode, I tried regfix.

Problem is programmers have made computers too complex in order to justify been
over paid.

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

Carl Marcum <cm...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |cmarcum@apache.org

--- Comment #12 from Carl Marcum <cm...@apache.org> ---
I had no issue when opening the attachment with 
AOO412m3(Build:9782)  -  Rev. 1709696
on Windows 7 Enterprise x64

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #8 from dapplegate@hotmail.com ---
Even in safe mode, the letter (ि is causing it. How stupid is that?

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[Issue 126909] Crashing when opening documents with words Hindi

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=126909

--- Comment #6 from oooforum (fr) <oo...@free.fr> ---
Created attachment 85407
  --> https://bz.apache.org/ooo/attachment.cgi?id=85407&action=edit
Screenshot to show your document with my configuration

Your document open fine with Win7 x64 Pro and AOO 4.1.2
To avoid a problem with your system, try to run AOO in safe-mode.

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