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Posted to users@tomcat.apache.org by Katie S <ka...@gmail.com> on 2023/03/02 08:28:56 UTC
Tomcat 9 crashes because of a Windows update
Hello,
Do you have any information on Tomcat 9 not working after some Windows
Updates ?
We have installed the KB5022838 on our Windows Server 2016 Standard and
since this we can restart Tomcat but it stops working after only few
minutes.
We are sure about the fact that the Windows update is guilty as it worked
properly when we restored the VMware snapshot.
Thanks in advance for your help.
Have a nice day.
- Katie
Re: Tomcat 9 crashes because of a Windows update
Posted by Mark Thomas <ma...@apache.org>.
On 03/03/2023 07:57, Katie S wrote:
> Mark,
>
> The logs say the following:
> [2023-03-03 08:25:59] [info] [ 6836] Apache Commons Daemon procrun
> (1.2.1.0 64-bit) started.
> [2023-03-03 08:25:59] [info] [ 6836] Running Service 'BOEXI40Tomcat'...
> [2023-03-03 08:25:59] [info] [ 7696] Starting service...
> [2023-03-03 08:26:00] [info] [ 7696] Service started in 1187 milliseconds.
> [2023-03-03 08:27:53] [info] [ 6836] Run service finished.
> [2023-03-03 08:27:53] [info] [ 6836] Apache Commons Daemon procrun
> finished.
>
> 08:25 was the time I've run Tomcat and 08:27 was the time Tomcat stopped
> working by himself.
OK that looks normal.
> I've enclosed the stderr.log to this email.
The mailing list strips attachments. You either need to paste the
contents in the body of the email or use a file sharing service (that
doesn't require an account to read the files).
We need to see the rest of the log files. I suggest the following:
- delete (or move) all the existing logs
- configure Commons Daemon for debug logging
- start the Tomcat service
- wait for the service to stop
Provide us with all the logs.
Thanks,
Mark
>
> - Katie
>
>
> Le jeu. 2 mars 2023 à 15:09, Mark Thomas <markt@apache.org
> <ma...@apache.org>> a écrit :
>
> On 02/03/2023 13:59, Katie S wrote:
> > I'm using the Central Configuration Manager from Business Objects
> 4.0.
> > I start Apache Tomcat for BI4, it says "running" and then after a
> > few minutes and without any action, the status becomes "stopped".
>
> OK.
>
> What do the logs show?
>
> Mark
>
>
> >
> > - Katie
> >
> > Le jeu. 2 mars 2023 à 11:10, Mark Thomas <markt@apache.org
> <ma...@apache.org>> a écrit :
> >
> >> On 02/03/2023 08:49, Katie S wrote:
> >>> Sorry for being unclear and thank you for your answer.
> >>>
> >>> I can start Tomcat but after a few minutes it stops working. And
> >> everytime
> >>> I restart it, the behavior is the same.
> >>
> >> Again, define "stops working".
> >>
> >> Mark
> >>
> >>>
> >>> - Katie
> >>>
> >>> Le jeu. 2 mars 2023 à 09:39, Mark Thomas <markt@apache.org
> <ma...@apache.org>> a écrit :
> >>>
> >>>> On 02/03/2023 08:28, Katie S wrote:
> >>>>> Hello,
> >>>>>
> >>>>> Do you have any information on Tomcat 9 not working after
> some Windows
> >>>>> Updates ?
> >>>>> We have installed the KB5022838 on our Windows Server 2016
> Standard and
> >>>>> since this we can restart Tomcat but it stops working after
> only few
> >>>>> minutes.
> >>>>
> >>>> Define "stops working". The subject says "crashes". We need
> specifics.
> >>>>
> >>>>> We are sure about the fact that the Windows update is guilty
> as it
> >> worked
> >>>>> properly when we restored the VMware snapshot.
> >>>>
> >>>> That is a useful data point.
> >>>>
> >>>> Mark
> >>>>
> >>>>
> ---------------------------------------------------------------------
> >>>> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> <ma...@tomcat.apache.org>
> >>>> For additional commands, e-mail: users-help@tomcat.apache.org
> <ma...@tomcat.apache.org>
> >>>>
> >>>>
> >>>
> >>
> >>
> ---------------------------------------------------------------------
> >> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> <ma...@tomcat.apache.org>
> >> For additional commands, e-mail: users-help@tomcat.apache.org
> <ma...@tomcat.apache.org>
> >>
> >>
> >
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> <ma...@tomcat.apache.org>
> For additional commands, e-mail: users-help@tomcat.apache.org
> <ma...@tomcat.apache.org>
>
>
>
> ---------------------------------------------------------------------
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Re: Tomcat 9 crashes because of a Windows update
Posted by Katie S <ka...@gmail.com>.
Mark,
The logs say the following:
[2023-03-03 08:25:59] [info] [ 6836] Apache Commons Daemon procrun
(1.2.1.0 64-bit) started.
[2023-03-03 08:25:59] [info] [ 6836] Running Service 'BOEXI40Tomcat'...
[2023-03-03 08:25:59] [info] [ 7696] Starting service...
[2023-03-03 08:26:00] [info] [ 7696] Service started in 1187 milliseconds.
[2023-03-03 08:27:53] [info] [ 6836] Run service finished.
[2023-03-03 08:27:53] [info] [ 6836] Apache Commons Daemon procrun
finished.
08:25 was the time I've run Tomcat and 08:27 was the time Tomcat stopped
working by himself.
I've enclosed the stderr.log to this email.
- Katie
Le jeu. 2 mars 2023 à 15:09, Mark Thomas <ma...@apache.org> a écrit :
> On 02/03/2023 13:59, Katie S wrote:
> > I'm using the Central Configuration Manager from Business Objects 4.0.
> > I start Apache Tomcat for BI4, it says "running" and then after a
> > few minutes and without any action, the status becomes "stopped".
>
> OK.
>
> What do the logs show?
>
> Mark
>
>
> >
> > - Katie
> >
> > Le jeu. 2 mars 2023 à 11:10, Mark Thomas <ma...@apache.org> a écrit :
> >
> >> On 02/03/2023 08:49, Katie S wrote:
> >>> Sorry for being unclear and thank you for your answer.
> >>>
> >>> I can start Tomcat but after a few minutes it stops working. And
> >> everytime
> >>> I restart it, the behavior is the same.
> >>
> >> Again, define "stops working".
> >>
> >> Mark
> >>
> >>>
> >>> - Katie
> >>>
> >>> Le jeu. 2 mars 2023 à 09:39, Mark Thomas <ma...@apache.org> a écrit :
> >>>
> >>>> On 02/03/2023 08:28, Katie S wrote:
> >>>>> Hello,
> >>>>>
> >>>>> Do you have any information on Tomcat 9 not working after some
> Windows
> >>>>> Updates ?
> >>>>> We have installed the KB5022838 on our Windows Server 2016 Standard
> and
> >>>>> since this we can restart Tomcat but it stops working after only few
> >>>>> minutes.
> >>>>
> >>>> Define "stops working". The subject says "crashes". We need specifics.
> >>>>
> >>>>> We are sure about the fact that the Windows update is guilty as it
> >> worked
> >>>>> properly when we restored the VMware snapshot.
> >>>>
> >>>> That is a useful data point.
> >>>>
> >>>> Mark
> >>>>
> >>>> ---------------------------------------------------------------------
> >>>> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> >>>> For additional commands, e-mail: users-help@tomcat.apache.org
> >>>>
> >>>>
> >>>
> >>
> >> ---------------------------------------------------------------------
> >> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> >> For additional commands, e-mail: users-help@tomcat.apache.org
> >>
> >>
> >
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> For additional commands, e-mail: users-help@tomcat.apache.org
>
>
Re: Tomcat 9 crashes because of a Windows update
Posted by Mark Thomas <ma...@apache.org>.
On 02/03/2023 13:59, Katie S wrote:
> I'm using the Central Configuration Manager from Business Objects 4.0.
> I start Apache Tomcat for BI4, it says "running" and then after a
> few minutes and without any action, the status becomes "stopped".
OK.
What do the logs show?
Mark
>
> - Katie
>
> Le jeu. 2 mars 2023 à 11:10, Mark Thomas <ma...@apache.org> a écrit :
>
>> On 02/03/2023 08:49, Katie S wrote:
>>> Sorry for being unclear and thank you for your answer.
>>>
>>> I can start Tomcat but after a few minutes it stops working. And
>> everytime
>>> I restart it, the behavior is the same.
>>
>> Again, define "stops working".
>>
>> Mark
>>
>>>
>>> - Katie
>>>
>>> Le jeu. 2 mars 2023 à 09:39, Mark Thomas <ma...@apache.org> a écrit :
>>>
>>>> On 02/03/2023 08:28, Katie S wrote:
>>>>> Hello,
>>>>>
>>>>> Do you have any information on Tomcat 9 not working after some Windows
>>>>> Updates ?
>>>>> We have installed the KB5022838 on our Windows Server 2016 Standard and
>>>>> since this we can restart Tomcat but it stops working after only few
>>>>> minutes.
>>>>
>>>> Define "stops working". The subject says "crashes". We need specifics.
>>>>
>>>>> We are sure about the fact that the Windows update is guilty as it
>> worked
>>>>> properly when we restored the VMware snapshot.
>>>>
>>>> That is a useful data point.
>>>>
>>>> Mark
>>>>
>>>> ---------------------------------------------------------------------
>>>> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
>>>> For additional commands, e-mail: users-help@tomcat.apache.org
>>>>
>>>>
>>>
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
>> For additional commands, e-mail: users-help@tomcat.apache.org
>>
>>
>
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
For additional commands, e-mail: users-help@tomcat.apache.org
Re: Tomcat 9 crashes because of a Windows update
Posted by Katie S <ka...@gmail.com>.
I'm using the Central Configuration Manager from Business Objects 4.0.
I start Apache Tomcat for BI4, it says "running" and then after a
few minutes and without any action, the status becomes "stopped".
- Katie
Le jeu. 2 mars 2023 à 11:10, Mark Thomas <ma...@apache.org> a écrit :
> On 02/03/2023 08:49, Katie S wrote:
> > Sorry for being unclear and thank you for your answer.
> >
> > I can start Tomcat but after a few minutes it stops working. And
> everytime
> > I restart it, the behavior is the same.
>
> Again, define "stops working".
>
> Mark
>
> >
> > - Katie
> >
> > Le jeu. 2 mars 2023 à 09:39, Mark Thomas <ma...@apache.org> a écrit :
> >
> >> On 02/03/2023 08:28, Katie S wrote:
> >>> Hello,
> >>>
> >>> Do you have any information on Tomcat 9 not working after some Windows
> >>> Updates ?
> >>> We have installed the KB5022838 on our Windows Server 2016 Standard and
> >>> since this we can restart Tomcat but it stops working after only few
> >>> minutes.
> >>
> >> Define "stops working". The subject says "crashes". We need specifics.
> >>
> >>> We are sure about the fact that the Windows update is guilty as it
> worked
> >>> properly when we restored the VMware snapshot.
> >>
> >> That is a useful data point.
> >>
> >> Mark
> >>
> >> ---------------------------------------------------------------------
> >> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> >> For additional commands, e-mail: users-help@tomcat.apache.org
> >>
> >>
> >
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> For additional commands, e-mail: users-help@tomcat.apache.org
>
>
Re: Tomcat 9 crashes because of a Windows update
Posted by Ivano Luberti <lu...@archicoop.it.INVALID>.
Katie, you should look into tomcat logs and in windows logs and report
if you find meaningful messages
Il 02/03/2023 11:10, Mark Thomas ha scritto:
> On 02/03/2023 08:49, Katie S wrote:
>> Sorry for being unclear and thank you for your answer.
>>
>> I can start Tomcat but after a few minutes it stops working. And
>> everytime
>> I restart it, the behavior is the same.
>
> Again, define "stops working".
>
> Mark
>
>>
>> - Katie
>>
>> Le jeu. 2 mars 2023 à 09:39, Mark Thomas <ma...@apache.org> a écrit :
>>
>>> On 02/03/2023 08:28, Katie S wrote:
>>>> Hello,
>>>>
>>>> Do you have any information on Tomcat 9 not working after some Windows
>>>> Updates ?
>>>> We have installed the KB5022838 on our Windows Server 2016 Standard
>>>> and
>>>> since this we can restart Tomcat but it stops working after only few
>>>> minutes.
>>>
>>> Define "stops working". The subject says "crashes". We need specifics.
>>>
>>>> We are sure about the fact that the Windows update is guilty as it
>>>> worked
>>>> properly when we restored the VMware snapshot.
>>>
>>> That is a useful data point.
>>>
>>> Mark
>>>
>>> ---------------------------------------------------------------------
>>> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
>>> For additional commands, e-mail: users-help@tomcat.apache.org
>>>
>>>
>>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> For additional commands, e-mail: users-help@tomcat.apache.org
>
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Re: Tomcat 9 crashes because of a Windows update
Posted by Mark Thomas <ma...@apache.org>.
On 02/03/2023 08:49, Katie S wrote:
> Sorry for being unclear and thank you for your answer.
>
> I can start Tomcat but after a few minutes it stops working. And everytime
> I restart it, the behavior is the same.
Again, define "stops working".
Mark
>
> - Katie
>
> Le jeu. 2 mars 2023 à 09:39, Mark Thomas <ma...@apache.org> a écrit :
>
>> On 02/03/2023 08:28, Katie S wrote:
>>> Hello,
>>>
>>> Do you have any information on Tomcat 9 not working after some Windows
>>> Updates ?
>>> We have installed the KB5022838 on our Windows Server 2016 Standard and
>>> since this we can restart Tomcat but it stops working after only few
>>> minutes.
>>
>> Define "stops working". The subject says "crashes". We need specifics.
>>
>>> We are sure about the fact that the Windows update is guilty as it worked
>>> properly when we restored the VMware snapshot.
>>
>> That is a useful data point.
>>
>> Mark
>>
>> ---------------------------------------------------------------------
>> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
>> For additional commands, e-mail: users-help@tomcat.apache.org
>>
>>
>
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
For additional commands, e-mail: users-help@tomcat.apache.org
Re: Tomcat 9 crashes because of a Windows update
Posted by Katie S <ka...@gmail.com>.
Sorry for being unclear and thank you for your answer.
I can start Tomcat but after a few minutes it stops working. And everytime
I restart it, the behavior is the same.
- Katie
Le jeu. 2 mars 2023 à 09:39, Mark Thomas <ma...@apache.org> a écrit :
> On 02/03/2023 08:28, Katie S wrote:
> > Hello,
> >
> > Do you have any information on Tomcat 9 not working after some Windows
> > Updates ?
> > We have installed the KB5022838 on our Windows Server 2016 Standard and
> > since this we can restart Tomcat but it stops working after only few
> > minutes.
>
> Define "stops working". The subject says "crashes". We need specifics.
>
> > We are sure about the fact that the Windows update is guilty as it worked
> > properly when we restored the VMware snapshot.
>
> That is a useful data point.
>
> Mark
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@tomcat.apache.org
> For additional commands, e-mail: users-help@tomcat.apache.org
>
>
Re: Tomcat 9 crashes because of a Windows update
Posted by Mark Thomas <ma...@apache.org>.
On 02/03/2023 08:28, Katie S wrote:
> Hello,
>
> Do you have any information on Tomcat 9 not working after some Windows
> Updates ?
> We have installed the KB5022838 on our Windows Server 2016 Standard and
> since this we can restart Tomcat but it stops working after only few
> minutes.
Define "stops working". The subject says "crashes". We need specifics.
> We are sure about the fact that the Windows update is guilty as it worked
> properly when we restored the VMware snapshot.
That is a useful data point.
Mark
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