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Posted to server-user@james.apache.org by John Rose <JR...@foundationip.com> on 2007/10/13 21:07:06 UTC
James is rejecting emails sporadically with a relay-denied error
We are running James 2.3.1 on a Windows 2003 server. The email interfaces
with our Apache Tomcat application where the emails coming in thru the
James server get posted to a user's mailbox in our application.
There are several complaints coming in from our users indicating email
that they send from their external or outside email network to the their
email address within our application get rejected with an relay-denied
error. This is happening sporadically. Not all emails get rejected. Some
days email goes through into our application fine, other days it gets
rejected. Here is an example of the message being received by the user's
external email system:
Your message did not reach some or all of the intended recipients.
Subject: FW: Our Ref.: xxxxxxx/xxxxx - Your Ref.: yyyy/yyyyyy
Sent: 10/12/2007 9:27 AM
The following recipient(s) could not be reached:
zzzzz@tttttt.jjjjjjjjjj.com on 10/12/2007 9:27 AM
There was a SMTP communication problem with the recipient's
email server. Please contact your system administrator.
<netmail.nnnnnn.com #5.5.0 smtp;554 <
zzzzz@tttttt.jjjjjjjjjj.com>: Relay access denied>
Another example from another client of ours:
The following message to <pp...@ttttt.jjjjjjjjj.com> was
undeliverable.
The reason for the problem:
5.1.0 - Unknown address error 554-'<pp...@ttttt.jjjjjjjjj.com>:
Relay access denied'
Here is what I think is the relevant section of the config.xml settings
(replaced our actual ip address with 33.55.77....):
<!-- If you are using this matcher/mailet you will probably want to -->
<!-- update the configuration to include your own
network/addresses. The -->
<!-- matcher can be configured with a comma separated list of IP
addresses -->
<!-- wildcarded IP subnets, and wildcarded hostname subnets. -->
<!-- e.g. "RemoteAddrNotInNetwork=127.0.0.1, abc.de.*,
192.168.0.*" -->
<!-- -->
<!-- If you are using SMTP authentication then you can (and
generally -->
<!-- should) disable this matcher/mailet pair. -->
<mailet match="RemoteAddrNotInNetwork=127.0.0.1,33.55.77.*"
class="Null">
<processor> relay-denied </processor>
<notice>550 - Requested action not taken: relaying
denied</notice>
</mailet>
Any assistance would be greatly appreciated. Just don't know why a given
client can get emails to our application fine and on other days the email
gets rejected.
Thank you.
John Rose
********************************************************************************
The information in this message is confidential and may be legally
privileged. It is intended solely for the addressee; access to this
email by anyone else is unauthorized.
If you are not the intended recipient: (1) you are kindly requested
to return a copy of this message to the sender indicating that you
have received it in error, and to destroy the received copy; and (2)
any disclosure or distribution of this message, as well as any action
taken or omitted to be taken in reliance on its content, is prohibited
and may be unlawful.
********************************************************************************
Re: James is rejecting emails sporadically with a relay-denied error
Posted by Ian Lewis <ia...@gmail.com>.
John,
Did you check the headers of the returned message to see where it came
from? Did you check the James logs to see if the mail reached your
mail server? If it did the logs will probably give you the best clues
about why it was rejected.
Ian
2007/10/14, John Rose <JR...@foundationip.com>:
> I do understand this is not a James email message.
>
> These two messages are from two different end-user's email systems. If I'm
> interpreting this correctly, they sent and email from (lets say for the
> sake of discussion their Outlook system) to their user box in our
> application which is processed by James. Somewhere that email is getting
> rejected either by another mailserver in between or finally by James. That
> rejection is being sent back to Outlook and Outlook is reporting the
> rejection using Outlook's error handling.
>
> I do appreciate the suggestion of looking at another mail server in
> between the end user mail system and our James mail server. I will
> explore than angle. I still don't understand the randomness of the
> relay-denied message. I would think it would always fail or always be
> delivered.
>
> Thanks again for your response, Stefano.
>
> John Rose
>
>
>
>
> Stefano Bagnara <ap...@bago.org>
> 10/13/2007 03:32 PM
> Please respond to
> "James Users List" <se...@james.apache.org>
>
>
> To
> James Users List <se...@james.apache.org>
> cc
>
> Subject
> Re: James is rejecting emails sporadically with a relay-denied error
>
>
>
>
>
>
> John Rose ha scritto:
> > We are running James 2.3.1 on a Windows 2003 server. The email
> interfaces
> > with our Apache Tomcat application where the emails coming in thru the
> > James server get posted to a user's mailbox in our application.
> >
> > There are several complaints coming in from our users indicating email
> > that they send from their external or outside email network to the their
>
> > email address within our application get rejected with an relay-denied
> > error. This is happening sporadically. Not all emails get rejected. Some
>
> > days email goes through into our application fine, other days it gets
> > rejected. Here is an example of the message being received by the user's
>
> > external email system:
> >
> > Your message did not reach some or all of the intended recipients.
> > Subject: FW: Our Ref.: xxxxxxx/xxxxx - Your Ref.: yyyy/yyyyyy
> > Sent: 10/12/2007 9:27 AM
> > The following recipient(s) could not be reached:
> > zzzzz@tttttt.jjjjjjjjjj.com on 10/12/2007 9:27 AM
> > There was a SMTP communication problem with the recipient's
> > email server. Please contact your system administrator.
> > <netmail.nnnnnn.com #5.5.0 smtp;554 <
> > zzzzz@tttttt.jjjjjjjjjj.com>: Relay access denied>
>
>
> This is not an error from JAMES Server. JAMES Server never use that
> error format. So you probably have a misconfigured DNS or anyway the
> mail land a bad mailserver before JAMES Server.
>
> Stefano
>
> > Another example from another client of ours:
> >
> > The following message to <pp...@ttttt.jjjjjjjjj.com> was
> > undeliverable.
> > The reason for the problem:
> > 5.1.0 - Unknown address error 554-'<pp...@ttttt.jjjjjjjjj.com>:
> > Relay access denied'
> > Here is what I think is the relevant section of the config.xml settings
> > (replaced our actual ip address with 33.55.77....):
> >
> > <!-- If you are using this matcher/mailet you will probably want to -->
> > <!-- update the configuration to include your own
> > network/addresses. The -->
> > <!-- matcher can be configured with a comma separated list of
> IP
> > addresses -->
> > <!-- wildcarded IP subnets, and wildcarded hostname subnets.
> -->
> > <!-- e.g. "RemoteAddrNotInNetwork=127.0.0.1, abc.de.*,
> > 192.168.0.*" -->
> > <!-- -->
> > <!-- If you are using SMTP authentication then you can (and
> > generally -->
> > <!-- should) disable this matcher/mailet pair. -->
> > <mailet match="RemoteAddrNotInNetwork=127.0.0.1,33.55.77.*"
> > class="Null">
> > <processor> relay-denied </processor>
> > <notice>550 - Requested action not taken: relaying
> > denied</notice>
> > </mailet>
> > Any assistance would be greatly appreciated. Just don't know why a given
>
> > client can get emails to our application fine and on other days the
> email
> > gets rejected.
> >
> > Thank you.
> >
> > John Rose
>
>
>
> ---------------------------------------------------------------------
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> For additional commands, e-mail: server-user-help@james.apache.org
>
>
>
>
>
> ********************************************************************************
> The information in this message is confidential and may be legally
> privileged. It is intended solely for the addressee; access to this
> email by anyone else is unauthorized.
>
> If you are not the intended recipient: (1) you are kindly requested
> to return a copy of this message to the sender indicating that you
> have received it in error, and to destroy the received copy; and (2)
> any disclosure or distribution of this message, as well as any action
> taken or omitted to be taken in reliance on its content, is prohibited
> and may be unlawful.
> ********************************************************************************
>
--
Ian Lewis
ianlewis@member.fsf.org
http://www.ianlewis.org/
http://jsxe.sourceforge.net
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Re: James is rejecting emails sporadically with a relay-denied error
Posted by Stefano Bagnara <ap...@bago.org>.
John Rose ha scritto:
> I do understand this is not a James email message.
>
> These two messages are from two different end-user's email systems. If I'm
> interpreting this correctly, they sent and email from (lets say for the
> sake of discussion their Outlook system) to their user box in our
> application which is processed by James. Somewhere that email is getting
> rejected either by another mailserver in between or finally by James. That
> rejection is being sent back to Outlook and Outlook is reporting the
> rejection using Outlook's error handling.
>
> I do appreciate the suggestion of looking at another mail server in
> between the end user mail system and our James mail server. I will
> explore than angle. I still don't understand the randomness of the
> relay-denied message. I would think it would always fail or always be
> delivered.
DNS issues happen to look random as there are round robins and caches to
"randomize" the result.
If you tell us the real target domain (your domain) and the one of the
senders we could check that your dns zone is correct and that it is
correctly propagated to the dns server of the senders (we can only guess
their smtp uses their own dns server, but this is a first try).
Stefano
> Thanks again for your response, Stefano.
>
> John Rose
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Re: James is rejecting emails sporadically with a relay-denied error
Posted by John Rose <JR...@foundationip.com>.
I do understand this is not a James email message.
These two messages are from two different end-user's email systems. If I'm
interpreting this correctly, they sent and email from (lets say for the
sake of discussion their Outlook system) to their user box in our
application which is processed by James. Somewhere that email is getting
rejected either by another mailserver in between or finally by James. That
rejection is being sent back to Outlook and Outlook is reporting the
rejection using Outlook's error handling.
I do appreciate the suggestion of looking at another mail server in
between the end user mail system and our James mail server. I will
explore than angle. I still don't understand the randomness of the
relay-denied message. I would think it would always fail or always be
delivered.
Thanks again for your response, Stefano.
John Rose
Stefano Bagnara <ap...@bago.org>
10/13/2007 03:32 PM
Please respond to
"James Users List" <se...@james.apache.org>
To
James Users List <se...@james.apache.org>
cc
Subject
Re: James is rejecting emails sporadically with a relay-denied error
John Rose ha scritto:
> We are running James 2.3.1 on a Windows 2003 server. The email
interfaces
> with our Apache Tomcat application where the emails coming in thru the
> James server get posted to a user's mailbox in our application.
>
> There are several complaints coming in from our users indicating email
> that they send from their external or outside email network to the their
> email address within our application get rejected with an relay-denied
> error. This is happening sporadically. Not all emails get rejected. Some
> days email goes through into our application fine, other days it gets
> rejected. Here is an example of the message being received by the user's
> external email system:
>
> Your message did not reach some or all of the intended recipients.
> Subject: FW: Our Ref.: xxxxxxx/xxxxx - Your Ref.: yyyy/yyyyyy
> Sent: 10/12/2007 9:27 AM
> The following recipient(s) could not be reached:
> zzzzz@tttttt.jjjjjjjjjj.com on 10/12/2007 9:27 AM
> There was a SMTP communication problem with the recipient's
> email server. Please contact your system administrator.
> <netmail.nnnnnn.com #5.5.0 smtp;554 <
> zzzzz@tttttt.jjjjjjjjjj.com>: Relay access denied>
This is not an error from JAMES Server. JAMES Server never use that
error format. So you probably have a misconfigured DNS or anyway the
mail land a bad mailserver before JAMES Server.
Stefano
> Another example from another client of ours:
>
> The following message to <pp...@ttttt.jjjjjjjjj.com> was
> undeliverable.
> The reason for the problem:
> 5.1.0 - Unknown address error 554-'<pp...@ttttt.jjjjjjjjj.com>:
> Relay access denied'
> Here is what I think is the relevant section of the config.xml settings
> (replaced our actual ip address with 33.55.77....):
>
> <!-- If you are using this matcher/mailet you will probably want to -->
> <!-- update the configuration to include your own
> network/addresses. The -->
> <!-- matcher can be configured with a comma separated list of
IP
> addresses -->
> <!-- wildcarded IP subnets, and wildcarded hostname subnets.
-->
> <!-- e.g. "RemoteAddrNotInNetwork=127.0.0.1, abc.de.*,
> 192.168.0.*" -->
> <!-- -->
> <!-- If you are using SMTP authentication then you can (and
> generally -->
> <!-- should) disable this matcher/mailet pair. -->
> <mailet match="RemoteAddrNotInNetwork=127.0.0.1,33.55.77.*"
> class="Null">
> <processor> relay-denied </processor>
> <notice>550 - Requested action not taken: relaying
> denied</notice>
> </mailet>
> Any assistance would be greatly appreciated. Just don't know why a given
> client can get emails to our application fine and on other days the
email
> gets rejected.
>
> Thank you.
>
> John Rose
---------------------------------------------------------------------
To unsubscribe, e-mail: server-user-unsubscribe@james.apache.org
For additional commands, e-mail: server-user-help@james.apache.org
********************************************************************************
The information in this message is confidential and may be legally
privileged. It is intended solely for the addressee; access to this
email by anyone else is unauthorized.
If you are not the intended recipient: (1) you are kindly requested
to return a copy of this message to the sender indicating that you
have received it in error, and to destroy the received copy; and (2)
any disclosure or distribution of this message, as well as any action
taken or omitted to be taken in reliance on its content, is prohibited
and may be unlawful.
********************************************************************************
Re: James is rejecting emails sporadically with a relay-denied error
Posted by Stefano Bagnara <ap...@bago.org>.
John Rose ha scritto:
> We are running James 2.3.1 on a Windows 2003 server. The email interfaces
> with our Apache Tomcat application where the emails coming in thru the
> James server get posted to a user's mailbox in our application.
>
> There are several complaints coming in from our users indicating email
> that they send from their external or outside email network to the their
> email address within our application get rejected with an relay-denied
> error. This is happening sporadically. Not all emails get rejected. Some
> days email goes through into our application fine, other days it gets
> rejected. Here is an example of the message being received by the user's
> external email system:
>
> Your message did not reach some or all of the intended recipients.
> Subject: FW: Our Ref.: xxxxxxx/xxxxx - Your Ref.: yyyy/yyyyyy
> Sent: 10/12/2007 9:27 AM
> The following recipient(s) could not be reached:
> zzzzz@tttttt.jjjjjjjjjj.com on 10/12/2007 9:27 AM
> There was a SMTP communication problem with the recipient's
> email server. Please contact your system administrator.
> <netmail.nnnnnn.com #5.5.0 smtp;554 <
> zzzzz@tttttt.jjjjjjjjjj.com>: Relay access denied>
This is not an error from JAMES Server. JAMES Server never use that
error format. So you probably have a misconfigured DNS or anyway the
mail land a bad mailserver before JAMES Server.
Stefano
> Another example from another client of ours:
>
> The following message to <pp...@ttttt.jjjjjjjjj.com> was
> undeliverable.
> The reason for the problem:
> 5.1.0 - Unknown address error 554-'<pp...@ttttt.jjjjjjjjj.com>:
> Relay access denied'
> Here is what I think is the relevant section of the config.xml settings
> (replaced our actual ip address with 33.55.77....):
>
> <!-- If you are using this matcher/mailet you will probably want to -->
> <!-- update the configuration to include your own
> network/addresses. The -->
> <!-- matcher can be configured with a comma separated list of IP
> addresses -->
> <!-- wildcarded IP subnets, and wildcarded hostname subnets. -->
> <!-- e.g. "RemoteAddrNotInNetwork=127.0.0.1, abc.de.*,
> 192.168.0.*" -->
> <!-- -->
> <!-- If you are using SMTP authentication then you can (and
> generally -->
> <!-- should) disable this matcher/mailet pair. -->
> <mailet match="RemoteAddrNotInNetwork=127.0.0.1,33.55.77.*"
> class="Null">
> <processor> relay-denied </processor>
> <notice>550 - Requested action not taken: relaying
> denied</notice>
> </mailet>
> Any assistance would be greatly appreciated. Just don't know why a given
> client can get emails to our application fine and on other days the email
> gets rejected.
>
> Thank you.
>
> John Rose
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