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Posted to users@cloudstack.apache.org by Granwille Strauss <gr...@namhost.com.INVALID> on 2023/02/15 08:15:02 UTC

SSVM Randomly Stopped Connecting

Hi Guys

As the error suggests, this morning my SSVM just randomly stopped 
connecting and agent status remains in "Connecting" mode. ConsolveVM 
seems perfectly fine. I did the regular checks in SSVM and it all seems 
fine, see attached screenshot. I tried force rebooting the SSVM but 
still nothing. The host kvm server is 100% connected as one typically 
gets the "host unreachable" error when something like this, but not this 
time.

I SSH into the SSVM and ran the 'reboot' command and tailed the 
management log, this is what it throws: https://jpst.it/36K93

I do not see any errors there either. Any suggestions that can help with 
this, please?

-- 
Regards / Groete

<https://www.namhost.com> 	Granwille Strauss  // Senior Systems Admin

*e:* granwille@namhost.com
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Re: SSVM Randomly Stopped Connecting

Posted by jordan j <yo...@gmail.com>.
in the log the following message can be seen.

2023-02-15 10:05:37,431 ERROR [o.a.c.c.p.RootCACustomTrustManager]
(pool-12-thread-1:null) (logid:) Certificate ownership verification failed
for client: defaultgatewaypublicIP

This means the certificate for the VM is not verified. Is the VM behind
some kind of NAT? This issue can happen when the SSVM contacts the
management server but the source IP is modified.

check if the client ip defaultgatewaypublicIP in the log is indeed the IP
of the SSVM. If it is not then there is some network issue causing this.

Regards,
Jordan

On Wed, Feb 15, 2023 at 10:47 AM Granwille Strauss
<gr...@namhost.com.invalid> wrote:

> Hi Harikrishna
>
> I have done so, status remains showing "connecting". And on the dashboard
> I can see my secondary storage usage, which means its supposed to be
> connected. However, if I reboot the cloudstack-management, it will show 0
> again. See attached.
>
> May I add it most likely was not "random" as I mentioned previously. I did
> update my opensense gateway, which resulted in a reboot. However,
> connections and routing has been perfect again. And then I did also run yum
> update on the kvm host where this SSVM is tied to. And the only error I
> experienced was that mysql-connect-python required python 2.7, which I
> installed to resolve the dependency issue, but python3.6 is still active on
> the host as well.
> On 2/15/23 10:30, Harikrishna Patnala wrote:
>
> Hi,
>
> Have you tried destroying the SSVM, it will be recreated automatically. Please try that, it may solve the issue.
>
> Thanks,
> Harikrishna
>
> From: Granwille Strauss <gr...@namhost.com.INVALID> <gr...@namhost.com.INVALID>
> Date: Wednesday, 15 February 2023 at 1:46 PM
> To: users@cloudstack.apache.org <us...@cloudstack.apache.org> <us...@cloudstack.apache.org>
> Subject: SSVM Randomly Stopped Connecting
>
> Hi Guys
>
> As the error suggests, this morning my SSVM just randomly stopped connecting and agent status remains in "Connecting" mode. ConsolveVM seems perfectly fine. I did the regular checks in SSVM and it all seems fine, see attached screenshot. I tried force rebooting the SSVM but still nothing. The host kvm server is 100% connected as one typically gets the "host unreachable" error when something like this, but not this time.
>
> I SSH into the SSVM and ran the 'reboot' command and tailed the management log, this is what it throws: https://jpst.it/36K93
>
> I do not see any errors there either. Any suggestions that can help with this, please?
> --
>
> Regards / Groete
> [https://www.adsigner.com/v1/s/631091998d4670001fe43ec2/621c9b76c140bb001ed0f818/logo/621b3fa39fb210001f975298/cd2904ba-304d-4a49-bf33-cbe9ac76d929_248x-.png]<https://www.namhost.com/> <https://www.namhost.com/>
> Granwille Strauss  //  Senior Systems Admin
>
> e: granwille@namhost.com<ma...@namhost.com> <gr...@namhost.com>
> m: +264 81 323 1260<tel:+264813231260> <+264813231260>
> w: www.namhost.com<https://www.namhost.com/> <https://www.namhost.com/>
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> Namhost Internet Services (Pty) Ltd,
>
> 24 Black Eagle Rd, Hermanus, 7210, RSA
>
> The content of this message is confidential. If you have received it by mistake, please inform us by email reply and then delete the message. It is forbidden to copy, forward, or in any way reveal the contents of this message to anyone without our explicit consent. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, the sender will not be held liable for any damage caused by the message. For our full privacy policy and disclaimers, please go to https://www.namhost.com/privacy-policy
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>
>
>
>  --
> Regards / Groete
>
> <https://www.namhost.com> Granwille Strauss  //  Senior Systems Admin
>
> *e:* granwille@namhost.com
> *m:* +264 81 323 1260 <+264813231260>
> *w:* www.namhost.com
>
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> Namhost Internet Services (Pty) Ltd,
>
> 24 Black Eagle Rd, Hermanus, 7210, RSA
>
>
>
> The content of this message is confidential. If you have received it by
> mistake, please inform us by email reply and then delete the message. It is
> forbidden to copy, forward, or in any way reveal the contents of this
> message to anyone without our explicit consent. The integrity and security
> of this email cannot be guaranteed over the Internet. Therefore, the sender
> will not be held liable for any damage caused by the message. For our full
> privacy policy and disclaimers, please go to
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Re: SSVM Randomly Stopped Connecting

Posted by Granwille Strauss <gr...@namhost.com.INVALID>.
Hi Harikrishna

I have done so, status remains showing "connecting". And on the 
dashboard I can see my secondary storage usage, which means its supposed 
to be connected. However, if I reboot the cloudstack-management, it will 
show 0 again. See attached.

May I add it most likely was not "random" as I mentioned previously. I 
did update my opensense gateway, which resulted in a reboot. However, 
connections and routing has been perfect again. And then I did also run 
yum update on the kvm host where this SSVM is tied to. And the only 
error I experienced was that mysql-connect-python required python 2.7, 
which I installed to resolve the dependency issue, but python3.6 is 
still active on the host as well.

On 2/15/23 10:30, Harikrishna Patnala wrote:
> Hi,
>
> Have you tried destroying the SSVM, it will be recreated automatically. Please try that, it may solve the issue.
>
> Thanks,
> Harikrishna
>
> From: Granwille Strauss<gr...@namhost.com.INVALID>
> Date: Wednesday, 15 February 2023 at 1:46 PM
> To:users@cloudstack.apache.org  <us...@cloudstack.apache.org>
> Subject: SSVM Randomly Stopped Connecting
>
> Hi Guys
>
> As the error suggests, this morning my SSVM just randomly stopped connecting and agent status remains in "Connecting" mode. ConsolveVM seems perfectly fine. I did the regular checks in SSVM and it all seems fine, see attached screenshot. I tried force rebooting the SSVM but still nothing. The host kvm server is 100% connected as one typically gets the "host unreachable" error when something like this, but not this time.
>
> I SSH into the SSVM and ran the 'reboot' command and tailed the management log, this is what it throws:https://jpst.it/36K93
>
> I do not see any errors there either. Any suggestions that can help with this, please?
> --
>
> Regards / Groete
> [https://www.adsigner.com/v1/s/631091998d4670001fe43ec2/621c9b76c140bb001ed0f818/logo/621b3fa39fb210001f975298/cd2904ba-304d-4a49-bf33-cbe9ac76d929_248x-.png]<https://www.namhost.com/>
> Granwille Strauss  //  Senior Systems Admin
>
> e:granwille@namhost.com<ma...@namhost.com>
> m: +264 81 323 1260<tel:+264813231260>
> w:www.namhost.com<https://www.namhost.com/>
>
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> Namhost Internet Services (Pty) Ltd,
>
> 24 Black Eagle Rd, Hermanus, 7210, RSA
>
> The content of this message is confidential. If you have received it by mistake, please inform us by email reply and then delete the message. It is forbidden to copy, forward, or in any way reveal the contents of this message to anyone without our explicit consent. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, the sender will not be held liable for any damage caused by the message. For our full privacy policy and disclaimers, please go tohttps://www.namhost.com/privacy-policy
>
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>   
>
>
-- 
Regards / Groete

<https://www.namhost.com> 	Granwille Strauss  // Senior Systems Admin

*e:* granwille@namhost.com
*m:* +264 81 323 1260 <tel:+264813231260>
*w:* www.namhost.com <https://www.namhost.com/>

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24 Black Eagle Rd, Hermanus, 7210, RSA



The content of this message is confidential. If you have received it by 
mistake, please inform us by email reply and then delete the message. It 
is forbidden to copy, forward, or in any way reveal the contents of this 
message to anyone without our explicit consent. The integrity and 
security of this email cannot be guaranteed over the Internet. 
Therefore, the sender will not be held liable for any damage caused by 
the message. For our full privacy policy and disclaimers, please go to 
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Re: SSVM Randomly Stopped Connecting

Posted by Harikrishna Patnala <Ha...@shapeblue.com>.
Hi,

Have you tried destroying the SSVM, it will be recreated automatically. Please try that, it may solve the issue.

Thanks,
Harikrishna

From: Granwille Strauss <gr...@namhost.com.INVALID>
Date: Wednesday, 15 February 2023 at 1:46 PM
To: users@cloudstack.apache.org <us...@cloudstack.apache.org>
Subject: SSVM Randomly Stopped Connecting

Hi Guys

As the error suggests, this morning my SSVM just randomly stopped connecting and agent status remains in "Connecting" mode. ConsolveVM seems perfectly fine. I did the regular checks in SSVM and it all seems fine, see attached screenshot. I tried force rebooting the SSVM but still nothing. The host kvm server is 100% connected as one typically gets the "host unreachable" error when something like this, but not this time.

I SSH into the SSVM and ran the 'reboot' command and tailed the management log, this is what it throws: https://jpst.it/36K93

I do not see any errors there either. Any suggestions that can help with this, please?
--

Regards / Groete
[https://www.adsigner.com/v1/s/631091998d4670001fe43ec2/621c9b76c140bb001ed0f818/logo/621b3fa39fb210001f975298/cd2904ba-304d-4a49-bf33-cbe9ac76d929_248x-.png]<https://www.namhost.com/>
Granwille Strauss  //  Senior Systems Admin

e: granwille@namhost.com<ma...@namhost.com>
m: +264 81 323 1260<tel:+264813231260>
w: www.namhost.com<https://www.namhost.com/>

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Namhost Internet Services (Pty) Ltd,

24 Black Eagle Rd, Hermanus, 7210, RSA

The content of this message is confidential. If you have received it by mistake, please inform us by email reply and then delete the message. It is forbidden to copy, forward, or in any way reveal the contents of this message to anyone without our explicit consent. The integrity and security of this email cannot be guaranteed over the Internet. Therefore, the sender will not be held liable for any damage caused by the message. For our full privacy policy and disclaimers, please go to https://www.namhost.com/privacy-policy

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