How to handle Returns from the Post Office

[Sam Hamilton <sa...@sh81.com>]

Hi Guys,

I am wondering how people using the facility module out there handle
their returned items sent back from the post office for reasons like
incorrect address, item not delivered or item not collected etc.

I have found a section in Order
(https://demo-trunk.ofbiz.apache.org/ordermgr/control/findreturn) which
is more like an RMA system that also handles returns to suppliers
(http://en.wikipedia.org/wiki/Return_merchandise_authorization).

Cheers
Sam

Re: How to handle Returns from the Post Office

[BJ Freeman <bj...@free-man.net>]

When a return happens a route segment is created to show that it came
back in the same shipping stream. The added code then puts it in a
holding areas in the facility for future deposition. Once the CRM is
completed, then the shipment is re-stocked an the refund it issued, or a
new shipping segments are generated with a re-ship status.
so the order has the history of the shipping history in tack.
Yes the code is not in the SVN or OTTB.





Craig Ambrose sent the following on 1/10/2012 4:18 PM:
> BJ,
> 
> We have a similar scenario on our hands. We send out our shipment using UPS
> and it is not received by the customer for any number of reasons and the
> package is returned to our facility. We typically do as you suggest and it
> enters a CRM workflow and in most cases we want to re-ship the order. I
> don't want to handle it as a return with the stock going back into inventory
> in case the inventory gets reserved by a subsequent order.
> 
> In any case, what do you mean by "re-ship"? Will this result in a new
> Shipment entity and all of it's relationships? Or will it just be a new
> ShipmentRouteSegment or some other addendum.
> 
> I've been poking around the Facility and Order applications and haven't seen
> anything that looks like a "re-ship" operation. I'd like to maintain the
> history of this order in terms of the Shipment being sent and the UPS
> tracking ID that was generated and used and that subsequently it left the
> facility again with a new UPS tracking ID.
> 
> Thanks for the insights.
> 
> -craig
> 
> --
> View this message in context: http://ofbiz.135035.n4.nabble.com/How-to-handle-Returns-from-the-Post-Office-tp1677185p4283972.html
> Sent from the OFBiz - User mailing list archive at Nabble.com.
> 

Re: How to handle Returns from the Post Office

[Craig Ambrose <cr...@TastingRoom.com>]

BJ,

We have a similar scenario on our hands. We send out our shipment using UPS
and it is not received by the customer for any number of reasons and the
package is returned to our facility. We typically do as you suggest and it
enters a CRM workflow and in most cases we want to re-ship the order. I
don't want to handle it as a return with the stock going back into inventory
in case the inventory gets reserved by a subsequent order.

In any case, what do you mean by "re-ship"? Will this result in a new
Shipment entity and all of it's relationships? Or will it just be a new
ShipmentRouteSegment or some other addendum.

I've been poking around the Facility and Order applications and haven't seen
anything that looks like a "re-ship" operation. I'd like to maintain the
history of this order in terms of the Shipment being sent and the UPS
tracking ID that was generated and used and that subsequently it left the
facility again with a new UPS tracking ID.

Thanks for the insights.

-craig

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