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Posted to dev@openoffice.apache.org by Rory O'Farrell <of...@iol.ie> on 2014/04/30 13:42:39 UTC
Misleading Mac message
A User on en-Forum has posted this:
------------
After receiving notification of the availability of Open Office 4.1.0, in which it was stated that the update was suitable for Mac OS X 10.3 onwards, I downloaded the relevant file … noting that it stated:
"Download Apache OpenOffice 4.1.0
Click here to download (hosted by Sourceforge.net) for:
Mac OS X (10.6 or older) and English (British) | ~159 MByte | Released: 2014-Apr-29".
However when I attempted to run the instal, a message was displayed indicating that this could not proceed as my version of Mac OS X was not suitable - I run OS X 10.6.8.
--------------------------
This is only entry on the thread at
https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
--
Rory O'Farrell <of...@iol.ie>
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Re: Misleading Mac message
Posted by "Marcus (OOo)" <ma...@wtnet.de>.
Am 05/05/2014 10:42 AM, schrieb Oliver-Rainer Wittmann:
> Hi,
>
> On 01.05.2014 02:38, Marcus (OOo) wrote:
>> Am 04/30/2014 01:42 PM, schrieb Rory O'Farrell:
>>> A User on en-Forum has posted this:
>>> ------------
>>> After receiving notification of the availability of Open Office 4.1.0,
>>> in which it was stated that the update was suitable for Mac OS X 10.3
>>> onwards, I downloaded the relevant file … noting that it stated:
>>> "Download Apache OpenOffice 4.1.0
>>> Click here to download (hosted by Sourceforge.net) for:
>>> Mac OS X (10.6 or older) and English (British) | ~159 MByte |
>>> Released: 2014-Apr-29".
>>>
>>> However when I attempted to run the instal, a message was displayed
>>> indicating that this could not proceed as my version of Mac OS X was
>>> not suitable - I run OS X 10.6.8.
>>> --------------------------
>>>
>>> This is only entry on the thread at
>>> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
>>
>> I've investigated a bit and think I've found something that is not
>> correct. I've fixed this now.
>>
>> Is it possible to ask the user to test again? Would be great.
>>
>
> I checked the download page on my 'fake' (1) Mac OS X 10.6.x system. It
> leads me correctly to the download of the 4.0.1 version.
>
> (1) 'fake', because I just changed the version information from 10.9.2
> to 10.6.2 on my Mac OS X 10.9.2 system
Thanks for testing.
Marcus
>> PS:
>> An output of the table could be also very helpful:
>> http://www.openoffice.org/download/test/analyze.html
>>
>> Thanks
>>
>> Marcus
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Re: Misleading Mac message
Posted by Oliver-Rainer Wittmann <or...@googlemail.com>.
Hi,
On 01.05.2014 02:38, Marcus (OOo) wrote:
> Am 04/30/2014 01:42 PM, schrieb Rory O'Farrell:
>> A User on en-Forum has posted this:
>> ------------
>> After receiving notification of the availability of Open Office 4.1.0,
>> in which it was stated that the update was suitable for Mac OS X 10.3
>> onwards, I downloaded the relevant file … noting that it stated:
>> "Download Apache OpenOffice 4.1.0
>> Click here to download (hosted by Sourceforge.net) for:
>> Mac OS X (10.6 or older) and English (British) | ~159 MByte |
>> Released: 2014-Apr-29".
>>
>> However when I attempted to run the instal, a message was displayed
>> indicating that this could not proceed as my version of Mac OS X was
>> not suitable - I run OS X 10.6.8.
>> --------------------------
>>
>> This is only entry on the thread at
>> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
>
> I've investigated a bit and think I've found something that is not
> correct. I've fixed this now.
>
> Is it possible to ask the user to test again? Would be great.
>
I checked the download page on my 'fake' (1) Mac OS X 10.6.x system. It
leads me correctly to the download of the 4.0.1 version.
(1) 'fake', because I just changed the version information from 10.9.2
to 10.6.2 on my Mac OS X 10.9.2 system
Best regards, Oliver.
> PS:
> An output of the table could be also very helpful:
> http://www.openoffice.org/download/test/analyze.html
>
> Thanks
>
> Marcus
>
>
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Re: Misleading Mac message
Posted by "Marcus (OOo)" <ma...@wtnet.de>.
Am 04/30/2014 01:42 PM, schrieb Rory O'Farrell:
> A User on en-Forum has posted this:
> ------------
> After receiving notification of the availability of Open Office 4.1.0, in which it was stated that the update was suitable for Mac OS X 10.3 onwards, I downloaded the relevant file … noting that it stated:
> "Download Apache OpenOffice 4.1.0
> Click here to download (hosted by Sourceforge.net) for:
> Mac OS X (10.6 or older) and English (British) | ~159 MByte | Released: 2014-Apr-29".
>
> However when I attempted to run the instal, a message was displayed indicating that this could not proceed as my version of Mac OS X was not suitable - I run OS X 10.6.8.
> --------------------------
>
> This is only entry on the thread at
> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
I've investigated a bit and think I've found something that is not
correct. I've fixed this now.
Is it possible to ask the user to test again? Would be great.
PS:
An output of the table could be also very helpful:
http://www.openoffice.org/download/test/analyze.html
Thanks
Marcus
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Re: Misleading Mac message
Posted by Ariel Constenla-Haile <ar...@apache.org>.
On Wed, Apr 30, 2014 at 04:14:18PM -0400, Keith N. McKenna wrote:
> Ariel et al ;
>
> One question. Am I correct in assuming that the only fix is for the
> extension developer to re-write the extension for 64-bit for MacOSX?
Recompile the extension (and fix if something gets broken after the
compiler switch from gcc to clang). Anyway, for end users I'd just say
something like "Please contact the original developer" or "Please report
this problem with the original developer of the extension", etc.
Regards
--
Ariel Constenla-Haile
La Plata, Argentina
Re: Misleading Mac message
Posted by "Keith N. McKenna" <ke...@comcast.net>.
Ariel Constenla-Haile wrote:
> Hi Keith,
>
> On Wed, Apr 30, 2014 at 02:14:00PM -0400, Keith N. McKenna wrote:
>>> Another broken thing in MacOSX are C++ extensions, I have seen any
>>> mention of this in the release notes.
>>>
>>>
>> Ariel;
>>
>> If you can you point me to any discussion of this problem for MaxOSX
>
> AFAIK there hasn't been any discussion on the topic, but is a logical
> consequence of switching the arch. from 32 to 64 bit.
>
>> I will add an action item to my to-do list to make a mention of this
>> in the release notes for the next release.
>
> The scenario is the following:
>
> - the user installed in 4.0.* an extension based on code written in C++,
> for example the PDF Import extension for Apache OpenOffice. OpenOffice
> and the extension code are both 32 bit on MacOSX
> - the user upgrades to 4.1.0, which is now 64 bit
> - OpenOffice 64 bit will use the same user profile as the previous 32
> bit version, there is no profile migration; thus this profile contains
> a 32 bit extension that will not work with the new 64 bit OpenOffice.
> The Extensions Manager will display the 32 bit extension as disabled.
>
>
> Regards
>
Ariel et al ;
One question. Am I correct in assuming that the only fix is for the
extension developer to re-write the extension for 64-bit for MacOSX?
Regards
Keith
Re: Misleading Mac message
Posted by "Keith N. McKenna" <ke...@comcast.net>.
Andrea Pescetti wrote:
> Keith N. McKenna wrote:
>> will also start another thread here as to whether we should add it to
>> the 4.1 notes.
>
> No need to discuss it. The Mac OS X C++ extensions compatibility is
> clearly something that must be added to the 4.1 Release Notes.
>
> The "Known Issues" are our way to tell users about changes that confused
> other users. We have already added items to the "Known Issues" in the
> past and we can do so for 4.1 too.
>
> Regards,
> Andrea.
Andrea;
Agreed; am off to the c-wiki to add the issue.
Regards
Keith
Re: Misleading Mac message
Posted by Andrea Pescetti <pe...@apache.org>.
Keith N. McKenna wrote:
> will also start another thread here as to whether we should add it to
> the 4.1 notes.
No need to discuss it. The Mac OS X C++ extensions compatibility is
clearly something that must be added to the 4.1 Release Notes.
The "Known Issues" are our way to tell users about changes that confused
other users. We have already added items to the "Known Issues" in the
past and we can do so for 4.1 too.
Regards,
Andrea.
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Re: Misleading Mac message
Posted by "Keith N. McKenna" <ke...@comcast.net>.
Ariel Constenla-Haile wrote:
> Hi Keith,
>
> On Wed, Apr 30, 2014 at 02:14:00PM -0400, Keith N. McKenna wrote:
>>> Another broken thing in MacOSX are C++ extensions, I have seen any
>>> mention of this in the release notes.
>>>
>>>
>> Ariel;
>>
>> If you can you point me to any discussion of this problem for MaxOSX
>
> AFAIK there hasn't been any discussion on the topic, but is a logical
> consequence of switching the arch. from 32 to 64 bit.
>
>> I will add an action item to my to-do list to make a mention of this
>> in the release notes for the next release.
>
> The scenario is the following:
>
> - the user installed in 4.0.* an extension based on code written in C++,
> for example the PDF Import extension for Apache OpenOffice. OpenOffice
> and the extension code are both 32 bit on MacOSX
> - the user upgrades to 4.1.0, which is now 64 bit
> - OpenOffice 64 bit will use the same user profile as the previous 32
> bit version, there is no profile migration; thus this profile contains
> a 32 bit extension that will not work with the new 64 bit OpenOffice.
> The Extensions Manager will display the 32 bit extension as disabled.
>
>
> Regards
>
Greetings Ariel;
Thank you for the concise and understandable explanation. This sounds to
me like something that should have gone into the 4.1 Release Notes as a
known issue. I will definitely file it away for the next release and
will also start another thread here as to whether we should add it to
the 4.1 notes.
Regards
Keith
Re: Misleading Mac message
Posted by Ariel Constenla-Haile <ar...@apache.org>.
Hi Keith,
On Wed, Apr 30, 2014 at 02:14:00PM -0400, Keith N. McKenna wrote:
> > Another broken thing in MacOSX are C++ extensions, I have seen any
> > mention of this in the release notes.
> >
> >
> Ariel;
>
> If you can you point me to any discussion of this problem for MaxOSX
AFAIK there hasn't been any discussion on the topic, but is a logical
consequence of switching the arch. from 32 to 64 bit.
> I will add an action item to my to-do list to make a mention of this
> in the release notes for the next release.
The scenario is the following:
- the user installed in 4.0.* an extension based on code written in C++,
for example the PDF Import extension for Apache OpenOffice. OpenOffice
and the extension code are both 32 bit on MacOSX
- the user upgrades to 4.1.0, which is now 64 bit
- OpenOffice 64 bit will use the same user profile as the previous 32
bit version, there is no profile migration; thus this profile contains
a 32 bit extension that will not work with the new 64 bit OpenOffice.
The Extensions Manager will display the 32 bit extension as disabled.
Regards
--
Ariel Constenla-Haile
La Plata, Argentina
Re: Misleading Mac message
Posted by "Keith N. McKenna" <ke...@comcast.net>.
Ariel Constenla-Haile wrote:
> On Wed, Apr 30, 2014 at 01:48:38PM +0200, Jürgen Schmidt wrote:
>> On 4/30/14 1:42 PM, Rory O'Farrell wrote:
>>> A User on en-Forum has posted this:
>>> ------------
>>> After receiving notification of the availability of Open Office 4.1.0
>
> Where did he get the notification? The update mechanism supported by the
> application itself hasn't been activated, AFAIK.
>
>>> This is only entry on the thread at
>>> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
>>
>> I agree that this is confusing and we have to improve this. We should
>> try to avoid update notifications for older systems but it's not so easy.
>
> Well, the update feed has a way to tell the application architecture
> with inst:arch, so that <inst:arch>X86_64</inst:arch> for MacOSX will be
> the same as removing the whole MacOSX entry, because all previous
> MacOSX installations are x86; this will of course disable all
> notifications for MacOSX. Another alternative is to create a special
> page for MacOSX users and add it inst:update, so that user are not
> directed to the download page, but this special page explaining the
> situation, because
>
>> It is documented in the release notes
>
> but we all know no one reads them, the proof is
> https://issues.apache.org/ooo/show_bug.cgi?id=119006 for the " Restore
> windows problem on Mac OS X"
>
> Another broken thing in MacOSX are C++ extensions, I have seen any
> mention of this in the release notes.
>
>
Ariel;
If you can you point me to any discussion of this problem for MaxOSX I
will add an action item to my to-do list to make a mention of this in
the release notes for the next release.
Regards
Keith
> Regards
>
Re: Misleading Mac message
Posted by Ariel Constenla-Haile <ar...@apache.org>.
Hi Oliver,
On Wed, Apr 30, 2014 at 03:09:13PM +0200, Oliver-Rainer Wittmann wrote:
> >>I agree that this is confusing and we have to improve this. We
> >>should try to avoid update notifications for older systems but it's
> >>not so easy.
> >
> >Well, the update feed has a way to tell the application architecture
> >with inst:arch, so that <inst:arch>X86_64</inst:arch> for MacOSX will
> >be the same as removing the whole MacOSX entry, because all previous
> >MacOSX installations are x86; this will of course disable all
> >notifications for MacOSX. Another alternative is to create a special
> >page for MacOSX users and add it inst:update, so that user are not
> >directed to the download page, but this special page explaining the
> >situation, because
> >
>
> Damn. Ariel, you are right. I have overseen this in my recent
> activation of the update notification. Thus, installed Mac OS
> X OpenOffice instance will not get an update notification about 4.1.0.
In this case, it is harmless and gives more time to think things
through. IMO it would be better to change the inst:arch to x86 and point
not to the download page but to an alternative one, explaining the
switch to 64 bit and its consequences.
Regards
--
Ariel Constenla-Haile
La Plata, Argentina
Re: Misleading Mac message
Posted by Roberto Galoppini <ro...@gmail.com>.
2014-04-30 15:09 GMT+02:00 Oliver-Rainer Wittmann <orwittmann@googlemail.com
>:
> Hi,
>
>
> On 30.04.2014 15:00, Ariel Constenla-Haile wrote:
>
>> On Wed, Apr 30, 2014 at 01:48:38PM +0200, Jürgen Schmidt wrote:
>>
>>> On 4/30/14 1:42 PM, Rory O'Farrell wrote:
>>>
>>>> A User on en-Forum has posted this:
>>>> ------------
>>>> After receiving notification of the availability of Open Office 4.1.0
>>>>
>>>
>> Where did he get the notification? The update mechanism supported by the
>> application itself hasn't been activated, AFAIK.
>>
>>
> I also have this question, because the update notifications for OpenOffice
> instances 3.2.0, ... 4.0.1 had been activated a couple of minutes ago.
> Thus, this user got another one. May be it was a notification from
> SourceForge.
While you download a program from SourceForge you can leave your email to
get updates for that specific program. It's called 'keep me updated', and
you can see that at the bottom of all projects' pages.
Only if you subscribed to that service you might get an email from
SourceForge when a new release is made available. Actually we just made 4.1
the new default, so people might have get that email now.
Roberto
>
>
> This is only entry on the thread at
>>>> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
>>>>
>>>
>>> I agree that this is confusing and we have to improve this. We should
>>> try to avoid update notifications for older systems but it's not so easy.
>>>
>>
>> Well, the update feed has a way to tell the application architecture
>> with inst:arch, so that <inst:arch>X86_64</inst:arch> for MacOSX will be
>> the same as removing the whole MacOSX entry, because all previous
>> MacOSX installations are x86; this will of course disable all
>> notifications for MacOSX. Another alternative is to create a special
>> page for MacOSX users and add it inst:update, so that user are not
>> directed to the download page, but this special page explaining the
>> situation, because
>>
>>
> Damn.
> Ariel, you are right.
> I have overseen this in my recent activation of the update notification.
> Thus, installed Mac OS X OpenOffice instance will not get an update
> notification about 4.1.0.
>
> Best regards, Oliver.
>
>
>
> It is documented in the release notes
>>>
>>
>> but we all know no one reads them, the proof is
>> https://issues.apache.org/ooo/show_bug.cgi?id=119006 for the " Restore
>> windows problem on Mac OS X"
>>
>> Another broken thing in MacOSX are C++ extensions, I have seen any
>> mention of this in the release notes.
>>
>>
>> Regards
>>
>>
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> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>
>
Re: Misleading Mac message
Posted by Rory O'Farrell <of...@iol.ie>.
On Wed, 30 Apr 2014 15:09:13 +0200
Oliver-Rainer Wittmann <or...@googlemail.com> wrote:
> Hi,
>
> On 30.04.2014 15:00, Ariel Constenla-Haile wrote:
> > On Wed, Apr 30, 2014 at 01:48:38PM +0200, Jürgen Schmidt wrote:
> >> On 4/30/14 1:42 PM, Rory O'Farrell wrote:
> >>> A User on en-Forum has posted this:
> >>> ------------
> >>> After receiving notification of the availability of Open Office 4.1.0
> >
> > Where did he get the notification? The update mechanism supported by the
> > application itself hasn't been activated, AFAIK.
> >
>
> I also have this question, because the update notifications for
> OpenOffice instances 3.2.0, ... 4.0.1 had been activated a couple of
> minutes ago. Thus, this user got another one. May be it was a
> notification from SourceForge.
The user posted to the en-Forum at
30 Apr 2014, 02:57 (time is UTC +1)
>
> >>> This is only entry on the thread at
> >>> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
> >>
> >> I agree that this is confusing and we have to improve this. We should
> >> try to avoid update notifications for older systems but it's not so easy.
> >
> > Well, the update feed has a way to tell the application architecture
> > with inst:arch, so that <inst:arch>X86_64</inst:arch> for MacOSX will be
> > the same as removing the whole MacOSX entry, because all previous
> > MacOSX installations are x86; this will of course disable all
> > notifications for MacOSX. Another alternative is to create a special
> > page for MacOSX users and add it inst:update, so that user are not
> > directed to the download page, but this special page explaining the
> > situation, because
> >
>
> Damn.
> Ariel, you are right.
> I have overseen this in my recent activation of the update notification.
> Thus, installed Mac OS X OpenOffice instance will not get an update
> notification about 4.1.0.
>
> Best regards, Oliver.
>
>
> >> It is documented in the release notes
> >
> > but we all know no one reads them, the proof is
> > https://issues.apache.org/ooo/show_bug.cgi?id=119006 for the " Restore
> > windows problem on Mac OS X"
> >
> > Another broken thing in MacOSX are C++ extensions, I have seen any
> > mention of this in the release notes.
> >
> >
> > Regards
> >
>
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> To unsubscribe, e-mail: dev-unsubscribe@openoffice.apache.org
> For additional commands, e-mail: dev-help@openoffice.apache.org
>
>
--
Rory O'Farrell <of...@iol.ie>
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Re: Misleading Mac message
Posted by Oliver-Rainer Wittmann <or...@googlemail.com>.
Hi,
On 30.04.2014 15:00, Ariel Constenla-Haile wrote:
> On Wed, Apr 30, 2014 at 01:48:38PM +0200, Jürgen Schmidt wrote:
>> On 4/30/14 1:42 PM, Rory O'Farrell wrote:
>>> A User on en-Forum has posted this:
>>> ------------
>>> After receiving notification of the availability of Open Office 4.1.0
>
> Where did he get the notification? The update mechanism supported by the
> application itself hasn't been activated, AFAIK.
>
I also have this question, because the update notifications for
OpenOffice instances 3.2.0, ... 4.0.1 had been activated a couple of
minutes ago. Thus, this user got another one. May be it was a
notification from SourceForge.
>>> This is only entry on the thread at
>>> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
>>
>> I agree that this is confusing and we have to improve this. We should
>> try to avoid update notifications for older systems but it's not so easy.
>
> Well, the update feed has a way to tell the application architecture
> with inst:arch, so that <inst:arch>X86_64</inst:arch> for MacOSX will be
> the same as removing the whole MacOSX entry, because all previous
> MacOSX installations are x86; this will of course disable all
> notifications for MacOSX. Another alternative is to create a special
> page for MacOSX users and add it inst:update, so that user are not
> directed to the download page, but this special page explaining the
> situation, because
>
Damn.
Ariel, you are right.
I have overseen this in my recent activation of the update notification.
Thus, installed Mac OS X OpenOffice instance will not get an update
notification about 4.1.0.
Best regards, Oliver.
>> It is documented in the release notes
>
> but we all know no one reads them, the proof is
> https://issues.apache.org/ooo/show_bug.cgi?id=119006 for the " Restore
> windows problem on Mac OS X"
>
> Another broken thing in MacOSX are C++ extensions, I have seen any
> mention of this in the release notes.
>
>
> Regards
>
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Re: Misleading Mac message
Posted by Ariel Constenla-Haile <ar...@apache.org>.
On Wed, Apr 30, 2014 at 01:48:38PM +0200, Jürgen Schmidt wrote:
> On 4/30/14 1:42 PM, Rory O'Farrell wrote:
> > A User on en-Forum has posted this:
> > ------------
> > After receiving notification of the availability of Open Office 4.1.0
Where did he get the notification? The update mechanism supported by the
application itself hasn't been activated, AFAIK.
> > This is only entry on the thread at
> > https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
>
> I agree that this is confusing and we have to improve this. We should
> try to avoid update notifications for older systems but it's not so easy.
Well, the update feed has a way to tell the application architecture
with inst:arch, so that <inst:arch>X86_64</inst:arch> for MacOSX will be
the same as removing the whole MacOSX entry, because all previous
MacOSX installations are x86; this will of course disable all
notifications for MacOSX. Another alternative is to create a special
page for MacOSX users and add it inst:update, so that user are not
directed to the download page, but this special page explaining the
situation, because
> It is documented in the release notes
but we all know no one reads them, the proof is
https://issues.apache.org/ooo/show_bug.cgi?id=119006 for the " Restore
windows problem on Mac OS X"
Another broken thing in MacOSX are C++ extensions, I have seen any
mention of this in the release notes.
Regards
--
Ariel Constenla-Haile
La Plata, Argentina
Re: Misleading Mac message
Posted by Jürgen Schmidt <jo...@gmail.com>.
On 4/30/14 1:42 PM, Rory O'Farrell wrote:
> A User on en-Forum has posted this:
> ------------
> After receiving notification of the availability of Open Office 4.1.0, in which it was stated that the update was suitable for Mac OS X 10.3 onwards, I downloaded the relevant file … noting that it stated:
> "Download Apache OpenOffice 4.1.0
> Click here to download (hosted by Sourceforge.net) for:
> Mac OS X (10.6 or older) and English (British) | ~159 MByte | Released: 2014-Apr-29".
>
> However when I attempted to run the instal, a message was displayed indicating that this could not proceed as my version of Mac OS X was not suitable - I run OS X 10.6.8.
> --------------------------
>
> This is only entry on the thread at
> https://forum.openoffice.org/en/forum/viewtopic.php?f=17&t=69463
I agree that this is confusing and we have to improve this. We should
try to avoid update notifications for older systems but it's not so easy.
It is documented in the release notes but of course a bad user
experience to offer an update and inform the user later.
Juergen
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