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Posted to dev@openoffice.apache.org by Greg Stein <gs...@gmail.com> on 2011/06/16 21:45:58 UTC

Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

On Thu, Jun 16, 2011 at 12:44, Dave Fisher <da...@comcast.net> wrote:
>...
> There seems to be consensus.
>
> (1) We must somehow preserve the old bugzilla ids.

We can preserve them in a new BZ instance. We can preserve them if we
use JIRA (OOO-1234, for example).

>
> (2) There is no clear preference on Bugzilla over JIRA.

That is kind of what I'm seeing, too.

If we can wait a week, then I might suggest we wait to get more people
subscribed onto this list. Then we can run a poll to see where
consensus lies.

If anybody has some technical reasons for choosing one over the other,
then that would be great. It would help direct us towards a specific
choice.

> I think that we need to ask the infrastructure team what they think about the situation.

When I asked this 1.5 years ago, Infra said "choose either one.
doesn't matter to us." I believe we simply need to find a way to reach
a choice, then ask them to set it up.

Cheers,
-g

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Andrea Pescetti <pe...@openoffice.org>.
Greg Stein wrote:
> On Thu, Jun 16, 2011 at 12:44, Dave Fisher <da...@comcast.net> wrote:
> >...
> > There seems to be consensus.
> >
> > (1) We must somehow preserve the old bugzilla ids.
> 
> We can preserve them in a new BZ instance. We can preserve them if we
> use JIRA (OOO-1234, for example).

OK. Just remember that existing links are rather complex to handle,
since they have variable prefix. I.e., keeping bud IDs is vital, but
there are a lot of links in the form
http://www.openoffice.org/issues/show_bug.cgi?id=99999
http://qa.openoffice.org/issues/show_bug.cgi?id=99999
http://it.openoffice.org/issues/show_bug.cgi?id=99999

They are all equivalent and the third-level domain can be any valid OOo
project, and since there is no canonical form (URLs have been rewritten
only since March 2011, but weren't before) ideally all of them should
still work.

Regards,
  Andrea.


Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Dave Fisher <da...@comcast.net>.
On Jun 16, 2011, at 12:45 PM, Greg Stein wrote:

> On Thu, Jun 16, 2011 at 12:44, Dave Fisher <da...@comcast.net> wrote:
>> ...
>> There seems to be consensus.
>> 
>> (1) We must somehow preserve the old bugzilla ids.
> 
> We can preserve them in a new BZ instance. We can preserve them if we
> use JIRA (OOO-1234, for example).
> 
>> 
>> (2) There is no clear preference on Bugzilla over JIRA.
> 
> That is kind of what I'm seeing, too.
> 
> If we can wait a week, then I might suggest we wait to get more people
> subscribed onto this list. Then we can run a poll to see where
> consensus lies.

I agree, if we have a choice. The discussion on Infra reveals the person who did the last migration at Oracle ...

> 
> If anybody has some technical reasons for choosing one over the other,
> then that would be great. It would help direct us towards a specific
> choice.

I did query Infra. Mark Thomas may have a preference. I forwarded his questions back into the ooo-dev list. Then there were further responses

The thread is titled: Moving OOo Bugzilla Database into ASF Infrastructure. 

It is not cross linked. I'll keep people posted back on the thread here.

> 
>> I think that we need to ask the infrastructure team what they think about the situation.
> 
> When I asked this 1.5 years ago, Infra said "choose either one.
> doesn't matter to us." I believe we simply need to find a way to reach
> a choice, then ask them to set it up.

It is possible that needed customization might serve to pull us towards JIRA, but I am just guessing because Mark Thomas is a release manager on Apache Tomcat and JIRA sits on that.

Regards,
Dave

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Dave Fisher <da...@comcast.net>.
Hi Christian,

>  I'm aware that the extensions site is hosted by OSUOSL, so I
> cannot really blame "Oracle" but I also know that this is not a
> for-free hosting, but that OSUOSL did receive compensation for running
> the services (as I happened to be involved in approving this expense
> in December 2009/January 2010 - and even if it was a one-time payment
> of 5000 € only). But after all this doesn't matter, as all those who
> have the corresponding contacts/those who could do something about it
> happen to be Oracle employees, so the circle closes.

Sorry that I missed this piece of information.

To clarify by extensions you mean all of http://extensions.services.openoffice.org/ ?

This could be a good thing. OSUOSL also hosts a big portion of the ASF infrastructure and is a Sponsor.

See http://www.apache.org/foundation/thanks.html and scroll down to Infrastructure.

Regards,
Dave

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Christian Lohmaier <cl...@openoffice.org>.
Hi Dave, *,

On Fri, Jun 17, 2011 at 7:17 PM, Dave Fisher <da...@comcast.net> wrote:
>
> The requirement that has been identified is for a type of IRC chat bot with the Issue Tracker.

(just to clarify - I guess you did understand it that way anyway:
what is requestes is a way for a bot to easily retrieve summary
information and lists of issues by running a query, the bot itself
doesn't need to be provided by the ASF infrastructure team)

> We are looking for more detail about the size of the OOo bugzilla database. How large is the backup, and what database is being used? This is the information that Infrastructure needs to know if they have a preference about our choice.

Unfortunately I have absolutely no insight in this :-(
But database used should be mysql.
Apart from what you can gather by running bugzilla's queries and
reports I don't know anything. But I doubt it is a huge database, the
attachments to bugs (if any) are mostly screenshots and sample
documents - attachments also were size-limited.
39000 bugs with attachment (if I used the report correctly) if you
assume something like 120kb per attachment, then the attachments would
contribute 5 GB (as an upper estimate)
But I can only guess/estimate it.

> I am attempting to supplement the list of "non-code" ancillary items we should consider requesting from Oracle. I realize that there is some catharsis to airing out the situation, but can you do it in another venue, this doesn't help us move forward.

Sorry for getting off-topic.

ciao
Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Dave Fisher <da...@comcast.net>.
Hey Guys,

The requirement that has been identified is for a type of IRC chat bot with the Issue Tracker. This is done currently in ASF for Infrastructure with JIRA. It might be possible for Bugzilla, but that is not currently used. That's not to say that Infra won't do it.

We are looking for more detail about the size of the OOo bugzilla database. How large is the backup, and what database is being used? This is the information that Infrastructure needs to know if they have a preference about our choice.

I am attempting to supplement the list of "non-code" ancillary items we should consider requesting from Oracle. I realize that there is some catharsis to airing out the situation, but can you do it in another venue, this doesn't help us move forward.

Others are discussing the build ...

Best Regards,
Dave

On Jun 17, 2011, at 8:58 AM, Christian Lohmaier wrote:

> Hi Heiner, *,
> 
> On Fri, Jun 17, 2011 at 5:13 PM, Jens-Heiner Rechtien <jh...@web.de> wrote:
>> On 06/17/2011 04:42 PM, Christian Lohmaier wrote:
>>> On Fri, Jun 17, 2011 at 4:25 PM, Jens-Heiner Rechtien<jh...@web.de>
>>>  wrote:
>>>> On 06/17/2011 03:57 PM, Christian Lohmaier wrote:
>>>>> On Fri, Jun 17, 2011 at 3:46 PM, Daniel Shahaf<d....@daniel.shahaf.name>
>>>>>  wrote:
>>>>>> Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
>>> [...]
>>>> I'm pretty
>>>> sure they would have fixed this later.
>>> 
>>> Later? I doubt it.
>> 
>> Why?
> 
> "later" is the answer for everything that is not going to happen.
> "Later" was also the answer to the mailing-list archive URLs.
> Same as "requirements" for Issues.
> 
> But in the current case: There was absolutely no interest in the
> problem itself.
> 
> Anything that was related to infrastructure came to a halt and then
> continues up till today to a almost non-bearable extent. Starting with
> buildbots and buildmaster (both the software as well as the Mac
> -hardware that was donated to the project and hosted at the former
> Sun-Office in HH), continuing with the comparably tiny bugzilla issue,
> did continue with the basically non-availablility of the
> extensions-website, the unavailability of pootle and also includes the
> always-has-been-a-topic of preserving mailinglist-URLs/having a way to
> map old URLs to the new infrastructure.
> So sorry if I don't really have trust in "later" arguments when it
> comes to infrastructure that is in Oracle's governance/responsibility.
> You have to beg for even getting an answer (and while the answer then
> was "person who dealt with that stuff moved on/now has other tasks, so
> no fix in sight" this is better than no reply at all.
> And yes, now this is moot, however especially for the extensions and
> pootle servers, "you" need to be a solution soon.
> 
> And yes, you are right, of course I did knew about TDF at that time,
> mixed things up here.
> 
> And yes, I'm aware that the extensions site is hosted by OSUOSL, so I
> cannot really blame "Oracle" but I also know that this is not a
> for-free hosting, but that OSUOSL did receive compensation for running
> the services (as I happened to be involved in approving this expense
> in December 2009/January 2010 - and even if it was a one-time payment
> of 5000 € only). But after all this doesn't matter, as all those who
> have the corresponding contacts/those who could do something about it
> happen to be Oracle employees, so the circle closes.
> 
> ciao
> Christian


Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Christian Lohmaier <cl...@openoffice.org>.
On Fri, Jun 17, 2011 at 8:52 PM, Louis Suarez-Potts
<ls...@gmail.com> wrote:
> Hi Christian,
>
> On 2011-06-17, at 14:49 , Christian Lohmaier wrote:
>
>> Hi Louis, *,
>>
>> On Fri, Jun 17, 2011 at 7:28 PM, Louis Suarez-Potts
>> <ls...@gmail.com> wrote:
>>> On 2011-06-17, at 11:58 , Christian Lohmaier wrote:
> [...]
>> But whoever reads this list could apparently have made a difference,
>> as right now the extensions site loads OK for me (at least the
>> frontpage (or I'm just hitting the lucky spot, who knows what will be
>> in 5 minutes)
>
> Who knows?

Yeah, was just lucky - now I get the connection reset error again.
(i.e. the "hit reload until it loads" game begins). But at the number
of tries is now lower than before, so there is an improvement already.

ciao
Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Andrea Pescetti <pe...@openoffice.org>.
On 17/06/2011 Louis Suarez-Potts wrote:
> On 2011-06-17, at 14:49 , Christian Lohmaier wrote:
> > On Fri, Jun 17, 2011 at 7:28 PM, Louis Suarez-Potts
> > <ls...@gmail.com> wrote:
> >> On 2011-06-17, at 11:58 , Christian Lohmaier wrote:
> >>> [extensions website basically down/non working for months]
> >> ...
> That's a start. I'll represent this to OSUOSL and then see what else
> they want.

Well, there's much more up-to-date information about this, and technical
details have been disclosed. See
http://openoffice.org/projects/extensions/lists/websites/archive/2011-05/message/6
and the answers for more. Since I cannot trust the archives to be around
for a long time, I repost that message below this one.

I am in CC of the mentioned OSUOSL service ticket, but I have seen no
activity on it.

I confirm that in recent times I've always needed to reload pages a few
times to get the extensions. The message below is about the "twin
site" (Templates) but the issue is the same.

Regards,
  Andrea.

http://openoffice.org/projects/extensions/lists/websites/archive/2011-05/message/6


      * From: Thorsten Bosbach <th...@oracle.com>
      * To: websites@extensions.openoffice.org
      * Subject: [extensions-websites] Re: Update to template site
        drupal framework update
      * Date: Tue, 24 May 2011 19:25:28 +0200
      * Organization: Oracle

Hi,

an late update, but an update ;-)

The migration of the template site to drupal 6 happened on 20.04.2011
without any great issues.

The stats showed, the cpu load went down:
        https://munin.osuosl.org/osuosl.org/oooapps.osuosl.org/cpu.html
-> by year
The other host, that handles some caching shows the opposite effect
        https://munin.osuosl.org/osuosl.org/oooapps2.osuosl.org/cpu.html
usually there is some load balancing beween them...

But the issue that came up: that you get a lot of 'white/empty pages' or
not all content is loaded (e.g the style sheet .css is missing) - which
results in an 'generic layout'. 

I pinged osuosl support since then, to get a hint on what might causing
this and today they started to take a look :-) 

osuosl service ticket: #18367

cheers
thorsten


Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Louis Suarez-Potts <ls...@gmail.com>.
Hi Christian,

On 2011-06-17, at 14:49 , Christian Lohmaier wrote:

> Hi Louis, *,
> 
> On Fri, Jun 17, 2011 at 7:28 PM, Louis Suarez-Potts
> <ls...@gmail.com> wrote:
>> On 2011-06-17, at 11:58 , Christian Lohmaier wrote:
>> 
>>> [extensions website basically down/non working for months]
>> 
>> I also am planning on going to Oscon, for the CLS (community leadership summit) and also for the summit on OOo, if that will take place. I can directly raise these issues with OSU OSL there, provided I'm adequately briefed on the issue.
> 
> Well - what do you need as briefing what you cannot deduce by visiting
> the site and seeing that it gives bad gateway or all sort of other
> errors instead of displaying the site. Hit reload often enough any you
> get a chance to view the page.

:-)

That's a start. I'll represent this to OSUOSL and then see what else they want.

> 
> http://openoffice.org/bugzilla/show_bug.cgi?id=116492
> This is an example of a typical "later" answer.
> 
> the link to the archive probably is this message:
> http://openoffice.org/projects/extensions/lists/websites/archive/2011-01/message/5
> 
> Sum-up: Issues known since last year, half a year "later" the problem remains.

What, you want them to rush into a solution? ;-)


> 
> But whoever reads this list could apparently have made a difference,
> as right now the extensions site loads OK for me (at least the
> frontpage (or I'm just hitting the lucky spot, who knows what will be
> in 5 minutes)

Who knows?  Several weeks ago, the Extensions site was behaving oddly, with more downs than ups, and I received dozens of complaints and notifications. Not so now (I'm the OOo "webmaster," which—no offence—means reading a lot of spam, not spam, and in-between from all).

> 
> ciao
> Christian

-louis

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Christian Lohmaier <cl...@openoffice.org>.
Hi Louis, *,

On Fri, Jun 17, 2011 at 7:28 PM, Louis Suarez-Potts
<ls...@gmail.com> wrote:
> On 2011-06-17, at 11:58 , Christian Lohmaier wrote:
>
>> [extensions website basically down/non working for months]
>
> I also am planning on going to Oscon, for the CLS (community leadership summit) and also for the summit on OOo, if that will take place. I can directly raise these issues with OSU OSL there, provided I'm adequately briefed on the issue.

Well - what do you need as briefing what you cannot deduce by visiting
the site and seeing that it gives bad gateway or all sort of other
errors instead of displaying the site. Hit reload often enough any you
get a chance to view the page.

http://openoffice.org/bugzilla/show_bug.cgi?id=116492
This is an example of a typical "later" answer.

the link to the archive probably is this message:
http://openoffice.org/projects/extensions/lists/websites/archive/2011-01/message/5

Sum-up: Issues known since last year, half a year "later" the problem remains.

But whoever reads this list could apparently have made a difference,
as right now the extensions site loads OK for me (at least the
frontpage (or I'm just hitting the lucky spot, who knows what will be
in 5 minutes)

ciao
Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Louis Suarez-Potts <ls...@gmail.com>.
Hi Christian, et al.,

On 2011-06-17, at 11:58 , Christian Lohmaier wrote:

> Hi Heiner, *,
> 
> On Fri, Jun 17, 2011 at 5:13 PM, Jens-Heiner Rechtien <jh...@web.de> wrote:
>> On 06/17/2011 04:42 PM, Christian Lohmaier wrote:
>>> On Fri, Jun 17, 2011 at 4:25 PM, Jens-Heiner Rechtien<jh...@web.de>
>>>  wrote:
>>>> On 06/17/2011 03:57 PM, Christian Lohmaier wrote:
>>>>> On Fri, Jun 17, 2011 at 3:46 PM, Daniel Shahaf<d....@daniel.shahaf.name>
>>>>>  wrote:
>>>>>> Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
>>> [...]
>>>> I'm pretty
>>>> sure they would have fixed this later.
>>> 
>>> Later? I doubt it.
>> 
>> Why?
> 
> "later" is the answer for everything that is not going to happen.
> "Later" was also the answer to the mailing-list archive URLs.
> Same as "requirements" for Issues.
> 
> But in the current case: There was absolutely no interest in the
> problem itself.
> 
> Anything that was related to infrastructure came to a halt and then
> continues up till today to a almost non-bearable extent. Starting with
> buildbots and buildmaster (both the software as well as the Mac
> -hardware that was donated to the project and hosted at the former
> Sun-Office in HH), continuing with the comparably tiny bugzilla issue,
> did continue with the basically non-availablility of the
> extensions-website, the unavailability of pootle and also includes the
> always-has-been-a-topic of preserving mailinglist-URLs/having a way to
> map old URLs to the new infrastructure.
> So sorry if I don't really have trust in "later" arguments when it
> comes to infrastructure that is in Oracle's governance/responsibility.
> You have to beg for even getting an answer (and while the answer then
> was "person who dealt with that stuff moved on/now has other tasks, so
> no fix in sight" this is better than no reply at all.
> And yes, now this is moot, however especially for the extensions and
> pootle servers, "you" need to be a solution soon.
> 
> And yes, you are right, of course I did knew about TDF at that time,
> mixed things up here.
> 
> And yes, I'm aware that the extensions site is hosted by OSUOSL, so I
> cannot really blame "Oracle" but I also know that this is not a
> for-free hosting, but that OSUOSL did receive compensation for running
> the services (as I happened to be involved in approving this expense
> in December 2009/January 2010 - and even if it was a one-time payment
> of 5000 € only). But after all this doesn't matter, as all those who
> have the corresponding contacts/those who could do something about it
> happen to be Oracle employees, so the circle closes.

Not so sure about that :-)

I'm not an Oracle employee and have not been for some time now. I also am planning on going to Oscon, for the CLS (community leadership summit) and also for the summit on OOo, if that will take place. I can directly raise these issues with OSU OSL there, provided I'm adequately briefed on the issue.

OOo still is around ;-)

> 
> ciao
> Christian


cheers,
Louis

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Christian Lohmaier <cl...@openoffice.org>.
Hi Heiner, *,

On Fri, Jun 17, 2011 at 5:13 PM, Jens-Heiner Rechtien <jh...@web.de> wrote:
> On 06/17/2011 04:42 PM, Christian Lohmaier wrote:
>> On Fri, Jun 17, 2011 at 4:25 PM, Jens-Heiner Rechtien<jh...@web.de>
>>  wrote:
>>> On 06/17/2011 03:57 PM, Christian Lohmaier wrote:
>>>> On Fri, Jun 17, 2011 at 3:46 PM, Daniel Shahaf<d....@daniel.shahaf.name>
>>>>  wrote:
>>>>> Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
>> [...]
>>> I'm pretty
>>> sure they would have fixed this later.
>>
>> Later? I doubt it.
>
> Why?

"later" is the answer for everything that is not going to happen.
"Later" was also the answer to the mailing-list archive URLs.
Same as "requirements" for Issues.

But in the current case: There was absolutely no interest in the
problem itself.

Anything that was related to infrastructure came to a halt and then
continues up till today to a almost non-bearable extent. Starting with
buildbots and buildmaster (both the software as well as the Mac
-hardware that was donated to the project and hosted at the former
Sun-Office in HH), continuing with the comparably tiny bugzilla issue,
did continue with the basically non-availablility of the
extensions-website, the unavailability of pootle and also includes the
always-has-been-a-topic of preserving mailinglist-URLs/having a way to
map old URLs to the new infrastructure.
So sorry if I don't really have trust in "later" arguments when it
comes to infrastructure that is in Oracle's governance/responsibility.
You have to beg for even getting an answer (and while the answer then
was "person who dealt with that stuff moved on/now has other tasks, so
no fix in sight" this is better than no reply at all.
And yes, now this is moot, however especially for the extensions and
pootle servers, "you" need to be a solution soon.

And yes, you are right, of course I did knew about TDF at that time,
mixed things up here.

And yes, I'm aware that the extensions site is hosted by OSUOSL, so I
cannot really blame "Oracle" but I also know that this is not a
for-free hosting, but that OSUOSL did receive compensation for running
the services (as I happened to be involved in approving this expense
in December 2009/January 2010 - and even if it was a one-time payment
of 5000 € only). But after all this doesn't matter, as all those who
have the corresponding contacts/those who could do something about it
happen to be Oracle employees, so the circle closes.

ciao
Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Jens-Heiner Rechtien <jh...@web.de>.
Hi Christian,

On 06/17/2011 04:42 PM, Christian Lohmaier wrote:
> Hi Heiner, *,
>
> On Fri, Jun 17, 2011 at 4:25 PM, Jens-Heiner Rechtien<jh...@web.de>  wrote:
>> On 06/17/2011 03:57 PM, Christian Lohmaier wrote:
>>> On Fri, Jun 17, 2011 at 3:46 PM, Daniel Shahaf<d....@daniel.shahaf.name>
>>>   wrote:
>>>> Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
>>>
>>>> I'd be interested to know if bugzilla/* have comparable features...
>>>
>>> It has, and that it doesn't work on openoffice.org is due to the lack
>>> of interest of the kenai/OOo admins to fix the setup, not because
>>> bugzilla wasn't capable of it.
>>> Bugzilla itsellf supports xmlrpc, and that support is not going to vanish.
>>>
>>> I reported the broken xml-rpc interface when OOo did migrate from CEE
>>> (CollabNet Enterpriese Edition, formerly known as SourceCast) to
>>> Kenai, but there apparenlty was no interest in fixing it.
>>
>> It's a completely moot point now, but give them the benefit of doubt. They
>> were stressed enough to get the migration running at that time,
>
> Migration at that time was already done - the site was live.
>
>> I'm pretty
>> sure they would have fixed this later.
>
> Later? I doubt it.

Why?

>
>> And I guess you'll understand that
>> making it even easier for the TDF to leach bug reports from OOo wasn't at
>> the very top of their priorities given that there was plenty enough
>
> And what is that? At that time, I didn't knew about TDF at all. And
> Oracle did not either, so this "argument" is not wrong, and not only
> silly - it speaks for itself :-(

You didn't anout the TDF in March 2011? Wasn't it founded sometime last 
year? September I think.

>
> But I have been running&  maintaining IZBot for years.
> And it never was used to "leach bug reports".

Yep that's right and a very legitimate argument for asking for a nice 
API. I apologize, forgot about that.

>
> Because of the lack of xml-rpc and lack of interest on CollabNet's
> side at the time to prevent the xml-export of issues from bringing
> down the site due to its lousy performance (creating a xml-export of a
> bug with many comments easily takes longer than 30 seconds), I got a
> "secret" URL for use with IZBot for this use while  regular xml-export
> was disabled.
> IZBot has been in use for day-to-day chatting and on special bug-days.
>
> http://openoffice.org/bugzilla/show_bug.cgi?id=89846
>
>> important stuff that needed be fixed. But as I said, all this is completely
>> moot now.
>
> No, what you just did is just sad.

You'll have to realize that this whole TDF thing agonized some decade 
long OOo developers and they are now free to voice it. Get used to it, 
it will happen occasionally. I'll for myself promise that I'll try to 
suppress the urge to do this as long as no one speaks ill of my 
colleagues who worked on this project.

Heiner

-- 
Jens-Heiner Rechtien

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Christian Lohmaier <cl...@openoffice.org>.
Hi Heiner, *,

On Fri, Jun 17, 2011 at 4:25 PM, Jens-Heiner Rechtien <jh...@web.de> wrote:
> On 06/17/2011 03:57 PM, Christian Lohmaier wrote:
>> On Fri, Jun 17, 2011 at 3:46 PM, Daniel Shahaf<d....@daniel.shahaf.name>
>>  wrote:
>>> Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
>>
>>> I'd be interested to know if bugzilla/* have comparable features...
>>
>> It has, and that it doesn't work on openoffice.org is due to the lack
>> of interest of the kenai/OOo admins to fix the setup, not because
>> bugzilla wasn't capable of it.
>> Bugzilla itsellf supports xmlrpc, and that support is not going to vanish.
>>
>> I reported the broken xml-rpc interface when OOo did migrate from CEE
>> (CollabNet Enterpriese Edition, formerly known as SourceCast) to
>> Kenai, but there apparenlty was no interest in fixing it.
>
> It's a completely moot point now, but give them the benefit of doubt. They
> were stressed enough to get the migration running at that time,

Migration at that time was already done - the site was live.

> I'm pretty
> sure they would have fixed this later.

Later? I doubt it.

> And I guess you'll understand that
> making it even easier for the TDF to leach bug reports from OOo wasn't at
> the very top of their priorities given that there was plenty enough

And what is that? At that time, I didn't knew about TDF at all. And
Oracle did not either, so this "argument" is not wrong, and not only
silly - it speaks for itself :-(

But I have been running & maintaining IZBot for years.
And it never was used to "leach bug reports".

Because of the lack of xml-rpc and lack of interest on CollabNet's
side at the time to prevent the xml-export of issues from bringing
down the site due to its lousy performance (creating a xml-export of a
bug with many comments easily takes longer than 30 seconds), I got a
"secret" URL for use with IZBot for this use while  regular xml-export
was disabled.
IZBot has been in use for day-to-day chatting and on special bug-days.

http://openoffice.org/bugzilla/show_bug.cgi?id=89846

> important stuff that needed be fixed. But as I said, all this is completely
> moot now.

No, what you just did is just sad.

ciao
Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Jens-Heiner Rechtien <jh...@web.de>.
Hi Christian,

On 06/17/2011 03:57 PM, Christian Lohmaier wrote:
> Hi Daniel, *,
>
> On Fri, Jun 17, 2011 at 3:46 PM, Daniel Shahaf<d....@daniel.shahaf.name>  wrote:
>> Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
>>>
>> For jira the Infra team uses an IRC bot that interfaces with jira (and
>> can notify on issue changes, add comments to issues, close them, etc)
>> --- so you can be pretty sure that jira's API will remain working and
>> continuously tested.
>
> Yes, I was aware that jira is capable/having both soap and xml-rpc
> interaces, I was just worried that it might not be enabled by policy
> or something like that :-) Great to hear that it is used - and if
> apache already has an bot for issues, then of course there is no need
> for IZBot to deal with those
>
>> I'd be interested to know if bugzilla/* have comparable features...
>
> It has, and that it doesn't work on openoffice.org is due to the lack
> of interest of the kenai/OOo admins to fix the setup, not because
> bugzilla wasn't capable of it.
> Bugzilla itsellf supports xmlrpc, and that support is not going to vanish.
>
> I reported the broken xml-rpc interface when OOo did migrate from CEE
> (CollabNet Enterpriese Edition, formerly known as SourceCast) to
> Kenai, but there apparenlty was no interest in fixing it.

It's a completely moot point now, but give them the benefit of doubt. 
They were stressed enough to get the migration running at that time, I'm 
pretty sure they would have fixed this later. And I guess you'll 
understand that making it even easier for the TDF to leach bug reports 
from OOo wasn't at the very top of their priorities given that there was 
plenty enough important stuff that needed be fixed. But as I said, all 
this is completely moot now.

>
> See http://kenai.com/projects/ooo-migration/lists/discuss/archive/2011-03/message/14
>

Heiner

-- 
Jens-Heiner Rechtien

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Daniel Shahaf <d....@daniel.shahaf.name>.
Christian Lohmaier wrote on Fri, Jun 17, 2011 at 16:51:47 +0200:
> Hi Daniel, *,
> 
> On Fri, Jun 17, 2011 at 4:23 PM, Daniel Shahaf <d....@daniel.shahaf.name> wrote:
> >
> > To clarify: infra has a bot that does N things and one of them is the
> > issue handling.  So the issue handling would have to be factored out
> > before it can be reused.
> 
> Issue handling is too much to say - all that IZBot does was to do get
> read-only information from either a bug number or URL and post it to
> the channel. The other use is to do a query and then post those issues
> randomly (scheduled) or by request - this was used in the QA-sessions
> for example.
> for fdo issues/LibreOffice, it also uses bugzilla's rss feed feature
> to post newly reported issues to the libreoffice channel.
> 

infrabot can do both read-only tasks (notifications and searches) and
read-write tasks (assign/comment/close issues).

> No editing is performed using IZBot. And if there is an interface to
> apache's instances, then I can hook IZBot up with those.
> 

I don't know offhand; infra@ or #asfinfra may know.

> While the issue/bug notifications is the main use of the bot, it has a
> few other default plugins enabled for additional benefit (it's based
> on supybot)
> 
> ciao
> Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Christian Lohmaier <cl...@openoffice.org>.
Hi Daniel, *,

On Fri, Jun 17, 2011 at 4:23 PM, Daniel Shahaf <d....@daniel.shahaf.name> wrote:
>
> To clarify: infra has a bot that does N things and one of them is the
> issue handling.  So the issue handling would have to be factored out
> before it can be reused.

Issue handling is too much to say - all that IZBot does was to do get
read-only information from either a bug number or URL and post it to
the channel. The other use is to do a query and then post those issues
randomly (scheduled) or by request - this was used in the QA-sessions
for example.
for fdo issues/LibreOffice, it also uses bugzilla's rss feed feature
to post newly reported issues to the libreoffice channel.

No editing is performed using IZBot. And if there is an interface to
apache's instances, then I can hook IZBot up with those.

While the issue/bug notifications is the main use of the bot, it has a
few other default plugins enabled for additional benefit (it's based
on supybot)

ciao
Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Daniel Shahaf <d....@daniel.shahaf.name>.
Christian Lohmaier wrote on Fri, Jun 17, 2011 at 15:57:54 +0200:
> Hi Daniel, *,
> 
> On Fri, Jun 17, 2011 at 3:46 PM, Daniel Shahaf <d....@daniel.shahaf.name> wrote:
> > Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
> >>
> > For jira the Infra team uses an IRC bot that interfaces with jira (and
> > can notify on issue changes, add comments to issues, close them, etc)
> > --- so you can be pretty sure that jira's API will remain working and
> > continuously tested.
> 
> Yes, I was aware that jira is capable/having both soap and xml-rpc
> interaces, I was just worried that it might not be enabled by policy
> or something like that :-) Great to hear that it is used - and if
> apache already has an bot for issues, then of course there is no need
> for IZBot to deal with those
> 

To clarify: infra has a bot that does N things and one of them is the
issue handling.  So the issue handling would have to be factored out
before it can be reused.

I know someone already factored out some parts of infrabot for reuse on
their channel --- not sure whether the issues tree was part of it ---
someone on #asfinfra would know.

> > I'd be interested to know if bugzilla/* have comparable features...
> 
> It has, and that it doesn't work on openoffice.org is due to the lack
> of interest of the kenai/OOo admins to fix the setup, not because
> bugzilla wasn't capable of it.
> Bugzilla itsellf supports xmlrpc, and that support is not going to vanish.
> 

Thanks for the information.  Not sure what the state of ASF's bugzilla
installation is re these.

> I reported the broken xml-rpc interface when OOo did migrate from CEE
> (CollabNet Enterpriese Edition, formerly known as SourceCast) to
> Kenai, but there apparenlty was no interest in fixing it.
> 
> See http://kenai.com/projects/ooo-migration/lists/discuss/archive/2011-03/message/14
> 
> ciao
> Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Christian Lohmaier <cl...@openoffice.org>.
Hi Daniel, *,

On Fri, Jun 17, 2011 at 3:46 PM, Daniel Shahaf <d....@daniel.shahaf.name> wrote:
> Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
>>
> For jira the Infra team uses an IRC bot that interfaces with jira (and
> can notify on issue changes, add comments to issues, close them, etc)
> --- so you can be pretty sure that jira's API will remain working and
> continuously tested.

Yes, I was aware that jira is capable/having both soap and xml-rpc
interaces, I was just worried that it might not be enabled by policy
or something like that :-) Great to hear that it is used - and if
apache already has an bot for issues, then of course there is no need
for IZBot to deal with those

> I'd be interested to know if bugzilla/* have comparable features...

It has, and that it doesn't work on openoffice.org is due to the lack
of interest of the kenai/OOo admins to fix the setup, not because
bugzilla wasn't capable of it.
Bugzilla itsellf supports xmlrpc, and that support is not going to vanish.

I reported the broken xml-rpc interface when OOo did migrate from CEE
(CollabNet Enterpriese Edition, formerly known as SourceCast) to
Kenai, but there apparenlty was no interest in fixing it.

See http://kenai.com/projects/ooo-migration/lists/discuss/archive/2011-03/message/14

ciao
Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Daniel Shahaf <d....@daniel.shahaf.name>.
Christian Lohmaier wrote on Fri, Jun 17, 2011 at 13:43:04 +0200:
> Hi Greg, *,
> 
> On Thu, Jun 16, 2011 at 9:45 PM, Greg Stein <gs...@gmail.com> wrote:
> > On Thu, Jun 16, 2011 at 12:44, Dave Fisher <da...@comcast.net> wrote:
> >>
> >>
> >> (2) There is no clear preference on Bugzilla over JIRA.
> >
> > That is kind of what I'm seeing, too.
> 
> Forgot another "requirement" (rather a wish): Please enable xml-rpc
> interfaces or similar for whatever gets chosen, so it is easy for
> IRC-Bots and similar to retrieve issue-information by ID
> 
> Current OOo's bugzilla has broken xmlrpc setup previously used version
> was too old, and thus one needs to parse the website's output. (at
> least here is xml-export and csv export for Bugzilla, not sure whether
> there is something similar for jira)
> 

For jira the Infra team uses an IRC bot that interfaces with jira (and
can notify on issue changes, add comments to issues, close them, etc)
--- so you can be pretty sure that jira's API will remain working and
continuously tested.

I'd be interested to know if bugzilla/* have comparable features...

> ciao
> Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Christian Lohmaier <cl...@openoffice.org>.
Hi Greg, *,

On Thu, Jun 16, 2011 at 9:45 PM, Greg Stein <gs...@gmail.com> wrote:
> On Thu, Jun 16, 2011 at 12:44, Dave Fisher <da...@comcast.net> wrote:
>>
>>
>> (2) There is no clear preference on Bugzilla over JIRA.
>
> That is kind of what I'm seeing, too.

Forgot another "requirement" (rather a wish): Please enable xml-rpc
interfaces or similar for whatever gets chosen, so it is easy for
IRC-Bots and similar to retrieve issue-information by ID

Current OOo's bugzilla has broken xmlrpc setup previously used version
was too old, and thus one needs to parse the website's output. (at
least here is xml-export and csv export for Bugzilla, not sure whether
there is something similar for jira)

ciao
Christian

Re: Bugzilla or JIRA? (was: Speaking of JIRA, Where's Ours?)

Posted by Marcus Lange <ma...@wtnet.de>.
Am 06/16/2011 09:45 PM, schrieb Greg Stein:
> On Thu, Jun 16, 2011 at 12:44, Dave Fisher<da...@comcast.net>  wrote:

Hi,

>> ...
>> There seems to be consensus.
>>
>> (1) We must somehow preserve the old bugzilla ids.
>
> We can preserve them in a new BZ instance. We can preserve them if we
> use JIRA (OOO-1234, for example).

OK, if it's possible in both, then ...

>> (2) There is no clear preference on Bugzilla over JIRA.
>
> That is kind of what I'm seeing, too.

... I don't care also about which will win.

Marcus