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Posted to dev@openoffice.apache.org by Kevin Grignon <ke...@gmail.com> on 2012/06/26 05:48:33 UTC
[UX][Volunteers Needed] - Harvesting Social Data
Hello All,
As mentioned in an earlier post, collectively, our social assets present a
huge opportunity to engage the AOO user community, capture insight,
feedback and thoughts on the current health of our products, and our future
product direction.
Harvesting data from our social media assets, forums and mailing lists is
an extremely challenging task. With soooooooo much content in disparate
sources, it is likely that many threads will fade into the archives.
However, we can attempt to harvest any insight that is considered relevant
and actionable - so that the valueable data is not lost.
Also, some AOO contributors cannot access some social media sites.
Capturing social data in the AOO UX wiki also ensures the relevant and
actionable social data is open, accessible and visible to all.
To be clear, I understand that such effort is not going to capture
everything, nor is it ever complete. Rather, this is a chance to capture
any notable insight that could help drive informed design and development
decisions in the future. Some data is better than none.
Also, some international AOO contributors cannot access some social media
sites. Capturing social data in the AOO UX wiki also ensures the relevant
and actionable social data is open, accessible and visible to all.
I have created a number of pages within the AOO UX wiki [1] for harvesting
and capturing social data.
[1] http://wiki.services.openoffice.org/wiki/AOO_Social_Data
I invite everyone to harvest insight from our social media and post to the
wiki. If you see something relevant, that could be actionable, please
harvest this information and post to the wiki. Feel free to tweak the
document table format to suite the content.
Such raw data can help feed the development of informed UX work products
moving forward. For example, such data can help us define our user roles,
validate key usage scenarios and capture actionable product
recommendations. Tracing our design and development work products to real
data ensures that we will make informed decisions driven by end user
insight.
Do not hesitate to contact me for more information on this ongoing research
activity.
Regards,
Kevin
Re: [UX][Volunteers Needed] - Harvesting Social Data
Posted by Kevin Grignon <ke...@gmail.com>.
KG02 - See comments inline.
On Wed, Jun 27, 2012 at 1:37 PM, Graham Lauder <g....@gmail.com> wrote:
>
> > > >
> > > > Added one example (and fixed a typo on the table headings) to see how
> > > > it works.
> > > >
> > > > KG01 - Good stuff. Thanks for getting the ball rolling.
> > > >
> > > >
> > > > I think "description" column should be left aligned, not centred, but
> > > > other than aligning paragraph one by one I cannot find a way to do so
> > > > on the column. Also the bold is not needed there, but I did not find
> > > > how to change that.
> > >
> > > KG01 - Man alive, the mediawiki is really hard to work in. I'm aware of
> > > the formatting issues. Let's focus on content for now. I created a
> > > better table today in another page, and can copy the wiki code over.
> > > It's easier to read than the social data table.
> >
> > It's OK you've just formatted every row as a header.
> >
> > I'll sort it.
> >
> > Cheers
> > GL
>
> Done.
>
> KG02 - Yes, I see the changes. Looks great.
> It's a good idea to have the formatting toolbar enabled if you're not sure
> of
> the markup. Go to your preferences tab, select "Editing" and check "Show
> edit
> toolbar". It makes things a little easier.
>
KG02 - Good stuff.
>
> For bulk changes I just copy and paste the markup into Writer.
>
> Cheers
> GL
>
>
> >
> > > > I'm really a newbie on wikis, as you can see :)
> > > >
> > > > Regards
> > > > Ricardo
>
Re: [UX][Volunteers Needed] - Harvesting Social Data
Posted by Graham Lauder <g....@gmail.com>.
> > >
> > > Added one example (and fixed a typo on the table headings) to see how
> > > it works.
> > >
> > > KG01 - Good stuff. Thanks for getting the ball rolling.
> > >
> > >
> > > I think "description" column should be left aligned, not centred, but
> > > other than aligning paragraph one by one I cannot find a way to do so
> > > on the column. Also the bold is not needed there, but I did not find
> > > how to change that.
> >
> > KG01 - Man alive, the mediawiki is really hard to work in. I'm aware of
> > the formatting issues. Let's focus on content for now. I created a
> > better table today in another page, and can copy the wiki code over.
> > It's easier to read than the social data table.
>
> It's OK you've just formatted every row as a header.
>
> I'll sort it.
>
> Cheers
> GL
Done.
It's a good idea to have the formatting toolbar enabled if you're not sure of
the markup. Go to your preferences tab, select "Editing" and check "Show edit
toolbar". It makes things a little easier.
For bulk changes I just copy and paste the markup into Writer.
Cheers
GL
>
> > > I'm really a newbie on wikis, as you can see :)
> > >
> > > Regards
> > > Ricardo
Re: [UX][Volunteers Needed] - Harvesting Social Data
Posted by Graham Lauder <g....@gmail.com>.
> KG01 - See comments inline.
>
> On Tue, Jun 26, 2012 at 6:11 PM, RGB ES <rg...@gmail.com> wrote:
> > 2012/6/26 Kevin Grignon <ke...@gmail.com>:
> > > Hello All,
> > >
> > > As mentioned in an earlier post, collectively, our social assets
> > > present
> >
> > a
> >
> > > huge opportunity to engage the AOO user community, capture insight,
> > > feedback and thoughts on the current health of our products, and our
> >
> > future
> >
> > > product direction.
> > >
> > > Harvesting data from our social media assets, forums and mailing lists
> > > is an extremely challenging task. With soooooooo much content in
> > > disparate sources, it is likely that many threads will fade into the
> > > archives. However, we can attempt to harvest any insight that is
> > > considered
> >
> > relevant
> >
> > > and actionable - so that the valueable data is not lost.
> > >
> > > Also, some AOO contributors cannot access some social media sites.
> > > Capturing social data in the AOO UX wiki also ensures the relevant and
> > > actionable social data is open, accessible and visible to all.
> > >
> > > To be clear, I understand that such effort is not going to capture
> > > everything, nor is it ever complete. Rather, this is a chance to
> > > capture any notable insight that could help drive informed design and
> > > development decisions in the future. Some data is better than none.
> > >
> > > Also, some international AOO contributors cannot access some social
> > > media sites. Capturing social data in the AOO UX wiki also ensures the
> > > relevant and actionable social data is open, accessible and visible to
> > > all.
> > >
> > > I have created a number of pages within the AOO UX wiki [1] for
> >
> > harvesting
> >
> > > and capturing social data.
> > >
> > > [1] http://wiki.services.openoffice.org/wiki/AOO_Social_Data
> > >
> > > I invite everyone to harvest insight from our social media and post to
> >
> > the
> >
> > > wiki. If you see something relevant, that could be actionable, please
> > > harvest this information and post to the wiki. Feel free to tweak the
> > > document table format to suite the content.
> > >
> > > Such raw data can help feed the development of informed UX work
> > > products moving forward. For example, such data can help us define our
> > > user roles, validate key usage scenarios and capture actionable
> > > product
> > > recommendations. Tracing our design and development work products to
> > > real data ensures that we will make informed decisions driven by end
> > > user insight.
> > >
> > > Do not hesitate to contact me for more information on this ongoing
> >
> > research
> >
> > > activity.
> > >
> > > Regards,
> > > Kevin
> >
> > Added one example (and fixed a typo on the table headings) to see how it
> > works.
> >
> > KG01 - Good stuff. Thanks for getting the ball rolling.
> >
> >
> > I think "description" column should be left aligned, not centred, but
> > other than aligning paragraph one by one I cannot find a way to do so
> > on the column. Also the bold is not needed there, but I did not find
> > how to change that.
>
> KG01 - Man alive, the mediawiki is really hard to work in. I'm aware of the
> formatting issues. Let's focus on content for now. I created a better table
> today in another page, and can copy the wiki code over. It's easier to read
> than the social data table.
It's OK you've just formatted every row as a header.
I'll sort it.
Cheers
GL
>
> > I'm really a newbie on wikis, as you can see :)
> >
> > Regards
> > Ricardo
Re: [UX][Volunteers Needed] - Harvesting Social Data
Posted by Kevin Grignon <ke...@gmail.com>.
KG01 - See comments inline.
On Tue, Jun 26, 2012 at 6:11 PM, RGB ES <rg...@gmail.com> wrote:
> 2012/6/26 Kevin Grignon <ke...@gmail.com>:
> > Hello All,
> >
> > As mentioned in an earlier post, collectively, our social assets present
> a
> > huge opportunity to engage the AOO user community, capture insight,
> > feedback and thoughts on the current health of our products, and our
> future
> > product direction.
> >
> > Harvesting data from our social media assets, forums and mailing lists is
> > an extremely challenging task. With soooooooo much content in disparate
> > sources, it is likely that many threads will fade into the archives.
> > However, we can attempt to harvest any insight that is considered
> relevant
> > and actionable - so that the valueable data is not lost.
> >
> > Also, some AOO contributors cannot access some social media sites.
> > Capturing social data in the AOO UX wiki also ensures the relevant and
> > actionable social data is open, accessible and visible to all.
> >
> > To be clear, I understand that such effort is not going to capture
> > everything, nor is it ever complete. Rather, this is a chance to capture
> > any notable insight that could help drive informed design and development
> > decisions in the future. Some data is better than none.
> >
> > Also, some international AOO contributors cannot access some social media
> > sites. Capturing social data in the AOO UX wiki also ensures the relevant
> > and actionable social data is open, accessible and visible to all.
> >
> > I have created a number of pages within the AOO UX wiki [1] for
> harvesting
> > and capturing social data.
> >
> > [1] http://wiki.services.openoffice.org/wiki/AOO_Social_Data
> >
> > I invite everyone to harvest insight from our social media and post to
> the
> > wiki. If you see something relevant, that could be actionable, please
> > harvest this information and post to the wiki. Feel free to tweak the
> > document table format to suite the content.
> >
> > Such raw data can help feed the development of informed UX work products
> > moving forward. For example, such data can help us define our user roles,
> > validate key usage scenarios and capture actionable product
> > recommendations. Tracing our design and development work products to real
> > data ensures that we will make informed decisions driven by end user
> > insight.
> >
> > Do not hesitate to contact me for more information on this ongoing
> research
> > activity.
> >
> > Regards,
> > Kevin
>
> Added one example (and fixed a typo on the table headings) to see how it
> works.
>
> KG01 - Good stuff. Thanks for getting the ball rolling.
> I think "description" column should be left aligned, not centred, but
> other than aligning paragraph one by one I cannot find a way to do so
> on the column. Also the bold is not needed there, but I did not find
> how to change that.
>
KG01 - Man alive, the mediawiki is really hard to work in. I'm aware of the
formatting issues. Let's focus on content for now. I created a better table
today in another page, and can copy the wiki code over. It's easier to read
than the social data table.
>
> I'm really a newbie on wikis, as you can see :)
>
> Regards
> Ricardo
>
Re: [UX][Volunteers Needed] - Harvesting Social Data
Posted by RGB ES <rg...@gmail.com>.
2012/6/26 Kevin Grignon <ke...@gmail.com>:
> Hello All,
>
> As mentioned in an earlier post, collectively, our social assets present a
> huge opportunity to engage the AOO user community, capture insight,
> feedback and thoughts on the current health of our products, and our future
> product direction.
>
> Harvesting data from our social media assets, forums and mailing lists is
> an extremely challenging task. With soooooooo much content in disparate
> sources, it is likely that many threads will fade into the archives.
> However, we can attempt to harvest any insight that is considered relevant
> and actionable - so that the valueable data is not lost.
>
> Also, some AOO contributors cannot access some social media sites.
> Capturing social data in the AOO UX wiki also ensures the relevant and
> actionable social data is open, accessible and visible to all.
>
> To be clear, I understand that such effort is not going to capture
> everything, nor is it ever complete. Rather, this is a chance to capture
> any notable insight that could help drive informed design and development
> decisions in the future. Some data is better than none.
>
> Also, some international AOO contributors cannot access some social media
> sites. Capturing social data in the AOO UX wiki also ensures the relevant
> and actionable social data is open, accessible and visible to all.
>
> I have created a number of pages within the AOO UX wiki [1] for harvesting
> and capturing social data.
>
> [1] http://wiki.services.openoffice.org/wiki/AOO_Social_Data
>
> I invite everyone to harvest insight from our social media and post to the
> wiki. If you see something relevant, that could be actionable, please
> harvest this information and post to the wiki. Feel free to tweak the
> document table format to suite the content.
>
> Such raw data can help feed the development of informed UX work products
> moving forward. For example, such data can help us define our user roles,
> validate key usage scenarios and capture actionable product
> recommendations. Tracing our design and development work products to real
> data ensures that we will make informed decisions driven by end user
> insight.
>
> Do not hesitate to contact me for more information on this ongoing research
> activity.
>
> Regards,
> Kevin
Added one example (and fixed a typo on the table headings) to see how it works.
I think "description" column should be left aligned, not centred, but
other than aligning paragraph one by one I cannot find a way to do so
on the column. Also the bold is not needed there, but I did not find
how to change that.
I'm really a newbie on wikis, as you can see :)
Regards
Ricardo
Re: [UX][Volunteers Needed] - Harvesting Social Data
Posted by Kevin Grignon <ke...@gmail.com>.
KG01 - See comments inline.
On Tue, Jun 26, 2012 at 10:52 PM, Rob Weir <ro...@apache.org> wrote:
> On Mon, Jun 25, 2012 at 11:48 PM, Kevin Grignon
> <ke...@gmail.com> wrote:
> > Hello All,
> >
> > As mentioned in an earlier post, collectively, our social assets present
> a
> > huge opportunity to engage the AOO user community, capture insight,
> > feedback and thoughts on the current health of our products, and our
> future
> > product direction.
> >
> > Harvesting data from our social media assets, forums and mailing lists is
> > an extremely challenging task. With soooooooo much content in disparate
> > sources, it is likely that many threads will fade into the archives.
> > However, we can attempt to harvest any insight that is considered
> relevant
> > and actionable - so that the valueable data is not lost.
> >
> > Also, some AOO contributors cannot access some social media sites.
> > Capturing social data in the AOO UX wiki also ensures the relevant and
> > actionable social data is open, accessible and visible to all.
> >
> > To be clear, I understand that such effort is not going to capture
> > everything, nor is it ever complete. Rather, this is a chance to capture
> > any notable insight that could help drive informed design and development
> > decisions in the future. Some data is better than none.
> >
> > Also, some international AOO contributors cannot access some social media
> > sites. Capturing social data in the AOO UX wiki also ensures the relevant
> > and actionable social data is open, accessible and visible to all.
> >
> > I have created a number of pages within the AOO UX wiki [1] for
> harvesting
> > and capturing social data.
> >
> > [1] http://wiki.services.openoffice.org/wiki/AOO_Social_Data
> >
> > I invite everyone to harvest insight from our social media and post to
> the
> > wiki. If you see something relevant, that could be actionable, please
> > harvest this information and post to the wiki. Feel free to tweak the
> > document table format to suite the content.
> >
>
> So it looks like your idea for the wiki was to host not all the raw
> data, but for someone to pick out the "interesting" stuff and post
> that. That makes sense to me.
>
KG01 - Hope so. Even anecdotal data can help drive better user roles,
personas and usage scenarios.
>
> I have a bunch of raw data, if anyone is interested in sorting through
> it. I've been collecting Twitter "tweets" that mention 'openoffice'
> since the start of June. I believe what I have is comprehensive,
> several thousand posts. There is a bit of profanity there, with some
> frustrated users, so posting it raw format might be too raw. But if
> anyone wants to volunteer to go through the posts and pick out the
> "interesting" ones, I can send them the complete list via email.
>
KG01 - Thanks for the offer. That would be great. Perhaps you could create
a zip file of the content for the month of June (almost there), and we can
try to find some tooling to parse the data. I am aware of some enterprise
social sentiment analytic tools, however these are unavailable to this
project. In the interim, I'd be open to reviewing the data.
>
> If anyone is interested, let me know.
>
> -Rob
>
> > Such raw data can help feed the development of informed UX work products
> > moving forward. For example, such data can help us define our user roles,
> > validate key usage scenarios and capture actionable product
> > recommendations. Tracing our design and development work products to real
> > data ensures that we will make informed decisions driven by end user
> > insight.
> >
> > Do not hesitate to contact me for more information on this ongoing
> research
> > activity.
> >
> > Regards,
> > Kevin
>
Re: [UX][Volunteers Needed] - Harvesting Social Data
Posted by Rob Weir <ro...@apache.org>.
On Mon, Jun 25, 2012 at 11:48 PM, Kevin Grignon
<ke...@gmail.com> wrote:
> Hello All,
>
> As mentioned in an earlier post, collectively, our social assets present a
> huge opportunity to engage the AOO user community, capture insight,
> feedback and thoughts on the current health of our products, and our future
> product direction.
>
> Harvesting data from our social media assets, forums and mailing lists is
> an extremely challenging task. With soooooooo much content in disparate
> sources, it is likely that many threads will fade into the archives.
> However, we can attempt to harvest any insight that is considered relevant
> and actionable - so that the valueable data is not lost.
>
> Also, some AOO contributors cannot access some social media sites.
> Capturing social data in the AOO UX wiki also ensures the relevant and
> actionable social data is open, accessible and visible to all.
>
> To be clear, I understand that such effort is not going to capture
> everything, nor is it ever complete. Rather, this is a chance to capture
> any notable insight that could help drive informed design and development
> decisions in the future. Some data is better than none.
>
> Also, some international AOO contributors cannot access some social media
> sites. Capturing social data in the AOO UX wiki also ensures the relevant
> and actionable social data is open, accessible and visible to all.
>
> I have created a number of pages within the AOO UX wiki [1] for harvesting
> and capturing social data.
>
> [1] http://wiki.services.openoffice.org/wiki/AOO_Social_Data
>
> I invite everyone to harvest insight from our social media and post to the
> wiki. If you see something relevant, that could be actionable, please
> harvest this information and post to the wiki. Feel free to tweak the
> document table format to suite the content.
>
So it looks like your idea for the wiki was to host not all the raw
data, but for someone to pick out the "interesting" stuff and post
that. That makes sense to me.
I have a bunch of raw data, if anyone is interested in sorting through
it. I've been collecting Twitter "tweets" that mention 'openoffice'
since the start of June. I believe what I have is comprehensive,
several thousand posts. There is a bit of profanity there, with some
frustrated users, so posting it raw format might be too raw. But if
anyone wants to volunteer to go through the posts and pick out the
"interesting" ones, I can send them the complete list via email.
If anyone is interested, let me know.
-Rob
> Such raw data can help feed the development of informed UX work products
> moving forward. For example, such data can help us define our user roles,
> validate key usage scenarios and capture actionable product
> recommendations. Tracing our design and development work products to real
> data ensures that we will make informed decisions driven by end user
> insight.
>
> Do not hesitate to contact me for more information on this ongoing research
> activity.
>
> Regards,
> Kevin