Re: Problems with documentation (fwd)

[Ben Laurie <be...@gonzo.ben.algroup.co.uk>]

> 
> 
> Is this an Apache-SSL thing?
> 
> I've seen another comment about all the config stuff being in
> one file and thought it was a mistake...

Hmmm ... well, yes, Apache-SSL does come with empty access.conf and srm.conf
files.

However, I don't think that is this guy's problem.

Anyway, it states quite clearly on the Apache-SSL page that I will support it
in exchange for money. But this guy seems to think I should do it just to make
him happy.

Cheers,

Ben.

> 
> not acked.
> 
> Message-ID: <31...@gate.net>
> Date: Sun, 31 Mar 1996 02:21:50 -0500
> From: Karl Waddell <kw...@gate.net>
> X-Mailer: Mozilla 2.01 (Win95; I)
> MIME-Version: 1.0
> To: apache-bugs@mail.apache.org
> Subject: Problems with documentation
> X-URL: http://www.apache.org/docs/FAQ.html#support
> Content-Type: text/plain; charset=us-ascii
> Content-Transfer-Encoding: 7bit
> 
> To whom it may concern:
> 
> This is not a flame mail, rather contructive criticism. I was searching 
> for a cheap commerce server alternative to the Netscape server, (high 
> price) and I ran across your server listing in yahoo. I decided to give 
> it a try. I found the access slow(on an internal network), and have had 
> problems configuring the darn thing. The installation creates the 
> httpd.conf, access.conf, and srm.conf files but only the httpd.conf file 
> has any data in it. On top of this it also contains data that should 
> reside in the access.conf and srm.conf files. I tried to move those 
> options over to the correct files and recieved nothing but a server 
> configuration error when trying to execute my cgi scripts. I gave it a 
> try for a couple of weeks, looking at your online docs and information I 
> had from my previous test server NCSA. You documentation is sparce 
> regarding errors, and the news groups take too long to receive an answer 
> if at all. I think if you want to beat Netscape on the SSL side you 
> should beef up your support for the product. Netscape can provide 
> imediate technical support for all of the server product or can at least 
> reserch the matter. I did post an email to apache and all I recieved was 
> a reply stating I should use this generic access.conf file. You will not 
> top Netscape without some better support. I wish you luck in your goal, 
> but, I have decided to abandon apache, at least until better support 
> becomes available, in favor of NCSA's for inhouse testing. I will not 
> support clients who wish to install your product, because I can not 
> support it!!! If better support does become available I will take 
> another look at Apache, but not right now.
> 
> Good Luck
> 
> 
> Karl Philip Waddell
> President 
> The Virtual City Inc.
> 
> ----- End of forwarded message from Karl Waddell -----
> 
> -- 
> Rob Hartill (robh@imdb.com)
> The Internet Movie Database (IMDb)  http://www.imdb.com/
>            ...more movie info than you can poke a stick at.

-- 
Ben Laurie                  Phone: +44 (181) 994 6435
Freelance Consultant and    Fax:   +44 (181) 994 6472
Technical Director          Email: ben@algroup.co.uk
A.L. Digital Ltd,           URL: http://www.algroup.co.uk
London, England.