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Posted to issues@openoffice.apache.org by bu...@apache.org on 2012/02/27 21:44:21 UTC
DO NOT REPLY [Bug 118983] New: Wrong user name when opening file
already Opened by OOo
https://issues.apache.org/ooo/show_bug.cgi?id=118983
Bug #: 118983
Issue Type: DEFECT
Summary: Wrong user name when opening file already Opened by
OOo
Classification: Application
Product: Word processor
Version: version58
Platform: PC
OS/Version: Windows XP
Status: UNCONFIRMED
Severity: critical
Priority: P3
Component: editing
AssignedTo: ooo-issues@incubator.apache.org
ReportedBy: pmacias@hodgesbadge.com
Hi I'm a Windows System Administrator. In my network environment, I have users
that use MS Office XP - 2010, as well as users that use OOo 3.3. Here is a
scenario that has been brought to my attention and after testing, it happens
every time.
Everytime a user using MS Office attempts to open up a .doc file or excel file
that is already open by a user using OOo, the MS Office user gets message
stating that the file is "already locked for editing" and its states the user
who is locking it.
However, the user that OOo states is locking the file is ALWAYS either the
wrong user or "unknown User". For instance lets say "Tom", a MS Office user, is
trying to open an excel sheet on a server. However he get a message that the
file is already locked by "Bill", but come to find out, Bill doesn't have the
file opened . . . he never even knew it existed.
I eventually find our that its "Brian"(a OOo user) who has it opened. Why is
this happening? It happens in the opposite way as well. If Brian, the OOo user,
tries to open a .doc or excel file that is already opened by a MS Office user,
he gets message stating that its locked by "unknown User".
Please help!!!
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[Bug 118983] Wrong user name when opening file already Opened by OOo
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=118983
liupingtan <do...@gmail.com> changed:
What |Removed |Added
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QA Contact| |psfobbe.qa@gmail.com
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[Issue 118983] Wrong user name when opening file already Opened by
OOo
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=118983
--- Comment #4 from Dorel <do...@altom.ro> ---
Created attachment 84464
--> https://issues.apache.org/ooo/attachment.cgi?id=84464&action=edit
open file in writer on two different computers
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[Issue 118983] Wrong user name when opening file already Opened by
OOo
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=118983
Edwin Sharp <el...@apache.org> changed:
What |Removed |Added
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Keywords| |needhelp
CC| |elish@apache.org
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[Issue 118983] Wrong user name when opening file already Opened by
OOo
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=118983
--- Comment #3 from Dorel <do...@altom.ro> ---
Created attachment 84463
--> https://issues.apache.org/ooo/attachment.cgi?id=84463&action=edit
open file in writer on one computer and on word on another one
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[Issue 118983] Wrong user name when opening file already Opened by
OOo
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=118983
--- Comment #2 from Dorel <do...@altom.ro> ---
Created attachment 84462
--> https://issues.apache.org/ooo/attachment.cgi?id=84462&action=edit
open file in word on one computer and on writer on another one
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[Issue 118983] Wrong user name when opening file already Opened by
OOo
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=118983
Dorel <do...@altom.ro> changed:
What |Removed |Added
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CC| |dorel.natea@altom.ro
--- Comment #1 from Dorel <do...@altom.ro> ---
Created attachment 84461
--> https://issues.apache.org/ooo/attachment.cgi?id=84461&action=edit
open file in word on two different computers
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[Issue 118983] Wrong user name when opening file already Opened by
OOo
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=118983
--- Comment #5 from Dorel <do...@altom.ro> ---
The issue is that in some cases the user is shown as “unknown” user (see below)
or as another user.
.doc / .odt filetype
Microsoft Word | AOO Writer
MS Word “locked by userName” message | “locked for editing by Unknown User”
AOO Writer “locked for editing by another user” | “locked by userName” message
Description of steps:
1. Open a document in Microsoft Word (or create and open it)
2. Share the document over the network
3. Open the document from the network (on another computer) using AOO Writer
Microsoft Word and AOO Writer can be inter-switched - the document may be
created in AOO Writer and opened in Microsoft Word.
Actual:
A message is shown informing the user that the document is opened by "Unknown
User" (AOO Writer) / "another user" (Microsoft Word), although opening the
document using the same office suite user's name is shown.
See attached screenshots:
Word – Word: file created in Word and opened in Word
Word – Writer: file created in Word and opened in Writer
Writer – Word: file created in Writer and opened in Word
Writer – Writer: file created in Writer and opened in Writer
The issue also reproduced when using LibreOffice Writer instead of AOO Writer.
Expected:
When opening a file opened by another user, the user is expecting to see the
name of the user that opened the file.
Opening the file using the same office suite the name of the person that
already opened the file is shown in the message box.
Configurations used:
1. OS
Mac OS X Yosemite (10.10.1)
Windows 7 Pro x64
Windows 8.1 Pro x64
2. Office suite
Microsoft Office 2007
AOO Writer 4.1.1
AOO Writer 4.2.0
Libre Office 4.3.5
Different cases / scenarios that might point to the problem:
Case 1 – different file formats:
While investigation I found that bot Microsoft Office and Open Office store the
name of the user that has the file opened in a temporary file:
-Open Office temp file (.~lock.filename.odt#) contains:
firstName lastName, ComputerName/Username,computerName,date hour,
file:///C:/Users/Username/AppData/Roaming/OpenOffice/4;
-Microsoft Office (~$test2):
Username U s e r n a m e M S G
o t h i c Ŕ 3 Đ 3
As it can be seen, different formats are used by the office suites – this may
indicate a problem in interpreting the contents of the file by another office
suite (in this case AOO Writer).
Case 2 – improper quitting of Writer:
Quitting improperly (killing the office process; AOO crashes; etc.) and
therefore, not deleting the owner file (.~lock) the file appears as being
opened by the user that previously opened the file (the user for which the
office suite quitted improperly).
If the same user tries to open the file, it appears as being locked by himself.
Deleting the owner file (.~lock) while another user still has the message box
shown on the screen, trying to open the file the message “locked for editing by
Unknown User” is shown.
This issue might be transformed in another bug.
Impact of the bug:
There is a high chance that users encounter this behavior, especially if more
users have to edit the same file.
In my personal experience I encountered this when in my company we used a
network file for our daily reports and there were many persons trying to edit
the same file.
It was useful to know who was last editing the file in case something happened
(e.g. case 2 above) and the file could not be opened for some time.
Similar bugs:
Searching the bug database for similar issues, I could not find any.
If a user opens the file in Word and another user opens the file in Writer (or
vice-versa) – the message shown is “locked for editing by Unknown User” - this
might be a issue on how AOO reads contents from lock files of other office
suites (see Case 1 above).
If opening the file it is locked by another person Case 2 above might apply. A
partial solution for this is to check that the file is not opened in another
place, deleting the .~lock file and then opening the file.
In order to figure out the exact case the reporter is encountering, some exact
steps on how the reporter reproduced the issue would help.
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