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Posted to server-user@james.apache.org by JWM <te...@malcolms.com> on 2006/10/05 17:32:38 UTC
Problem with Huge Email Files and Outlook Express
This doesn't appear to be a James problem, but I need some understanding.
I had a client who received 11 emails, each with huge mp3 files attached.
The client was using Outlook Express. When Outlook Express did a
send/receive, it would say it was retrieving the list of emails and within a
few seconds put up an error that the "server has reset the connection. this
could be due to server problems, yada. yada. yada.."
I moved the 11 huge mail messages to a different mailbox and it freed up the
inbox (other emails were retrieved successfully). It works fine now. I
tried downloading the 11 huge messages with Outlook (not Outlook Express),
and it works.
So this appears to be an issue with Outlook Express. But I still need to
have a grasp on what is happening, since it looks to the client like it's
the server's fault, and I'm the one that's going to get the call again next
time.
Is this a known/understood problem? Is there a specific message size
threshold that Outlook absolutely barfs on. Any workarounds other than the
intuitively obvious "erase the huge message(s) from the server"?
Thanks
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Re: Problem with Huge Email Files and Outlook Express
Posted by Danny Angus <da...@gmail.com>.
a wild guess might suggest that the server is responding slowly and OE
has a lower idle timeout on the connection that O does.
On 05/10/06, JWM <te...@malcolms.com> wrote:
> This doesn't appear to be a James problem, but I need some understanding.
>
> I had a client who received 11 emails, each with huge mp3 files attached.
> The client was using Outlook Express. When Outlook Express did a
> send/receive, it would say it was retrieving the list of emails and within a
> few seconds put up an error that the "server has reset the connection. this
> could be due to server problems, yada. yada. yada.."
>
> I moved the 11 huge mail messages to a different mailbox and it freed up the
> inbox (other emails were retrieved successfully). It works fine now. I
> tried downloading the 11 huge messages with Outlook (not Outlook Express),
> and it works.
>
> So this appears to be an issue with Outlook Express. But I still need to
> have a grasp on what is happening, since it looks to the client like it's
> the server's fault, and I'm the one that's going to get the call again next
> time.
>
> Is this a known/understood problem? Is there a specific message size
> threshold that Outlook absolutely barfs on. Any workarounds other than the
> intuitively obvious "erase the huge message(s) from the server"?
>
> Thanks
>
>
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> To unsubscribe, e-mail: server-user-unsubscribe@james.apache.org
> For additional commands, e-mail: server-user-help@james.apache.org
>
>
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Re: Problem with Huge Email Files and Outlook Express
Posted by Stefano Bagnara <ap...@bago.org>.
JWM wrote:
> This doesn't appear to be a James problem, but I need some understanding.
>
> I had a client who received 11 emails, each with huge mp3 files attached.
> The client was using Outlook Express. When Outlook Express did a
> send/receive, it would say it was retrieving the list of emails and within a
> few seconds put up an error that the "server has reset the connection. this
> could be due to server problems, yada. yada. yada.."
Is there any log in the server for this disconnection? We need to know
what the server logged to understand what happened.
The next time try increasing the log level and ask your client to run a
manual check so you can look at the logs and send them to us.
Stefano
> [...]
> Is this a known/understood problem? Is there a specific message size
> threshold that Outlook absolutely barfs on. Any workarounds other than the
> intuitively obvious "erase the huge message(s) from the server"?
>
> Thanks
Not a known problem, sorry.
And I have no workarounds until we don't know what was the cause of the
problem.
Stefano
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RE: Problem with Huge Email Files and Outlook Express
Posted by "Noel J. Bergman" <no...@devtech.com>.
Define huge. Do you have sufficient memory allocated for the heap? Are
there any OutOfMemoryError exceptions in phoenix.console?
Also, do you have an in-stack e-mail scanner active, e.g. Norton AntiVirus?
They are a common source of problems between mail clients and mail servers.
--- Noel
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