JIRA Resolution for old Issues which are abandoned?

[Jonathan Valliere <jo...@apache.org>]

What is the recommended resolution status for JIRA issues which were
Abandoned?  Won't Fix?  Incomplete?

Re: JIRA Resolution for old Issues which are abandoned?

[Jonathan Valliere <jo...@emoten.com>]

Okay, cool!  Thanks for handling that!!

On Sat, May 4, 2019 at 7:48 PM Emmanuel Lécharny <el...@gmail.com>
wrote:

>
> On 05/05/2019 00:54, Jonathan Valliere wrote:
> > INFRA?  I don’t have an email or anything to send the request to.  They
> > already have a ton of non-standard statuses so I doubt it will be a
> > problem.  They do have to remove “Unresolved” from their list because
> > Atlassian warns against it because it’s a reserved name that they
> > apparently didn’t protect against people manually adding it.  So we end
> up
> > having two “Unresolved” status flags.
>
>
> I have created a INFRA ticket for that
> :https://issues.apache.org/jira/browse/INFRA-18327
>
>
> We will see if that will be changed :-)
>
>
> --

CONFIDENTIALITY NOTICE: The contents of this email message and any
attachments are intended solely for the addressee(s) and may contain
confidential and/or privileged information and may be legally protected
from disclosure.

Re: JIRA Resolution for old Issues which are abandoned?

[Emmanuel Lécharny <el...@gmail.com>]

On 05/05/2019 00:54, Jonathan Valliere wrote:
> INFRA?  I don’t have an email or anything to send the request to.  They
> already have a ton of non-standard statuses so I doubt it will be a
> problem.  They do have to remove “Unresolved” from their list because
> Atlassian warns against it because it’s a reserved name that they
> apparently didn’t protect against people manually adding it.  So we end up
> having two “Unresolved” status flags.


I have created a INFRA ticket for that 
:https://issues.apache.org/jira/browse/INFRA-18327


We will see if that will be changed :-)

Re: JIRA Resolution for old Issues which are abandoned?

[Jonathan Valliere <jo...@apache.org>]

INFRA?  I don’t have an email or anything to send the request to.  They
already have a ton of non-standard statuses so I doubt it will be a
problem.  They do have to remove “Unresolved” from their list because
Atlassian warns against it because it’s a reserved name that they
apparently didn’t protect against people manually adding it.  So we end up
having two “Unresolved” status flags.

On Sat, May 4, 2019 at 6:50 PM Emmanuel Lécharny <el...@gmail.com>
wrote:

>
> On 05/05/2019 00:23, Jonathan Valliere wrote:
> > “Won’t Fix” implies there is something to fix and we’re intentionally not
> > going to fix it. Some Issues are discussions but never come down to
> > anything that can actually be fixed.  Either that or so much time has
> > passed that there is no way to know if it’s a real bug.
> >
> > For poor quality reports I’ve been marking “incomplete”.
> >
> > The idea of “abandoned” is if someone else reports the same issue again
> > there won’t be any confusion as to why the original issue was closed.
> >   “Auto close” serves a similar purpose of automatically closing tickets
> if
> > there is no action but I’m not comfortable about manually making these
> > issues as “auto close”.
>
>
> You also have "a won't do" status.
>
> I agree that having an abandoned status would be good to have though.
> Feel free to ask INFRA about it, we will see if they are ok for such an
> addition.
>

Re: JIRA Resolution for old Issues which are abandoned?

[Emmanuel Lécharny <el...@gmail.com>]

On 05/05/2019 00:23, Jonathan Valliere wrote:
> “Won’t Fix” implies there is something to fix and we’re intentionally not
> going to fix it. Some Issues are discussions but never come down to
> anything that can actually be fixed.  Either that or so much time has
> passed that there is no way to know if it’s a real bug.
>
> For poor quality reports I’ve been marking “incomplete”.
>
> The idea of “abandoned” is if someone else reports the same issue again
> there won’t be any confusion as to why the original issue was closed.
>   “Auto close” serves a similar purpose of automatically closing tickets if
> there is no action but I’m not comfortable about manually making these
> issues as “auto close”.


You also have "a won't do" status.

I agree that having an abandoned status would be good to have though. 
Feel free to ask INFRA about it, we will see if they are ok for such an 
addition.

Re: JIRA Resolution for old Issues which are abandoned?

[Jonathan Valliere <jo...@emoten.com>]

“Won’t Fix” implies there is something to fix and we’re intentionally not
going to fix it. Some Issues are discussions but never come down to
anything that can actually be fixed.  Either that or so much time has
passed that there is no way to know if it’s a real bug.

For poor quality reports I’ve been marking “incomplete”.

The idea of “abandoned” is if someone else reports the same issue again
there won’t be any confusion as to why the original issue was closed.
 “Auto close” serves a similar purpose of automatically closing tickets if
there is no action but I’m not comfortable about manually making these
issues as “auto close”.

On Sat, May 4, 2019 at 6:10 PM Emmanuel Lécharny <el...@gmail.com>
wrote:

>
> On 04/05/2019 19:49, Jonathan Valliere wrote:
> > What is the recommended resolution status for JIRA issues which were
> > Abandoned?  Won't Fix?  Incomplete?
>
>
> Won't fix seems appropriate.
>
> --

CONFIDENTIALITY NOTICE: The contents of this email message and any
attachments are intended solely for the addressee(s) and may contain
confidential and/or privileged information and may be legally protected
from disclosure.

Re: JIRA Resolution for old Issues which are abandoned?

[Emmanuel Lécharny <el...@gmail.com>]

On 04/05/2019 19:49, Jonathan Valliere wrote:
> What is the recommended resolution status for JIRA issues which were
> Abandoned?  Won't Fix?  Incomplete?


Won't fix seems appropriate.