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Posted to server-user@james.apache.org by Alice K <al...@hotmail.com> on 2002/12/10 22:46:56 UTC

Help: Why valid email went to SPAM folder?

Just wonder why some of valid emails went to SPAM folder? The following is 
of of the valid email headings from our customer. I check the address 
"160.83.65.199" is not is not in spam list from 
http://www.mail-abuse.org/cgi-bin/lookup

Any help would appreciated.

Alice
-----------------------------------------

Return-Path: <XX...@db.com>
Received: from imr6.us.db.com ([160.83.65.199])
          by dell (JAMES SMTP Server 2.1a1-cvs) with SMTP ID 844
          for <ac...@MyServer.com>;
          Thu, 5 Dec 2002 17:38:55 -0400 (AST)
Received: from sdbo1005.db.com by imr6.us.db.com
         id gB5LckHR000264; Thu, 5 Dec 2002 16:38:50 -0500 (EST)
Subject: Re: Your Infopoll invoice 2360 overdue
To: accounts@infopoll.com
X-Mailer: Lotus Notes Release 5.0.8  June 18, 2001
Message-ID: <OF...@db.com>
From: "Vikram Chablaney" <XX...@db.com>
Date: Thu, 5 Dec 2002 16:38:47 -0500
X-MIMETrack: Serialize by Router on sdbo1005/DBNA/DeuBaInt/DeuBa(Release 
5.0.9a |January
7, 2002) at 12/05/2002 04:38:50 PM
MIME-Version: 1.0
Content-type: text/plain; charset=us-ascii


_________________________________________________________________
MSN 8 with e-mail virus protection service: 2 months FREE* 
http://join.msn.com/?page=features/virus


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RE: Help: Why valid email went to SPAM folder?

Posted by "Noel J. Bergman" <no...@devtech.com>.
Alice,

I see that the e-mail was addressed to accounts@infopoll.com, but the RCPT
TO was accounts@MyServer.com.  What is in your servernames section of the
config?

If the James doesn't recognize the server as local, then since relaying is
disabled the e-mail is sent to spam in the default configuration.  That
really ought to be sent to error, IMO, and I'd like to change that default
in the future.

	--- Noel

-----Original Message-----
From: Alice K [mailto:alicecanada@hotmail.com]
Sent: Tuesday, December 10, 2002 16:47
To: james-user@jakarta.apache.org
Subject: Help: Why valid email went to SPAM folder?


Just wonder why some of valid emails went to SPAM folder? The following is
of of the valid email headings from our customer. I check the address
"160.83.65.199" is not is not in spam list from
http://www.mail-abuse.org/cgi-bin/lookup

Any help would appreciated.

Alice
-----------------------------------------

Return-Path: <XX...@db.com>
Received: from imr6.us.db.com ([160.83.65.199])
          by dell (JAMES SMTP Server 2.1a1-cvs) with SMTP ID 844
          for <ac...@MyServer.com>;
          Thu, 5 Dec 2002 17:38:55 -0400 (AST)
Received: from sdbo1005.db.com by imr6.us.db.com
         id gB5LckHR000264; Thu, 5 Dec 2002 16:38:50 -0500 (EST)
Subject: Re: Your Infopoll invoice 2360 overdue
To: accounts@infopoll.com
X-Mailer: Lotus Notes Release 5.0.8  June 18, 2001
Message-ID: <OF...@db.com>
From: "Vikram Chablaney" <XX...@db.com>
Date: Thu, 5 Dec 2002 16:38:47 -0500
X-MIMETrack: Serialize by Router on sdbo1005/DBNA/DeuBaInt/DeuBa(Release
5.0.9a |January
7, 2002) at 12/05/2002 04:38:50 PM
MIME-Version: 1.0
Content-type: text/plain; charset=us-ascii


_________________________________________________________________
MSN 8 with e-mail virus protection service: 2 months FREE*
http://join.msn.com/?page=features/virus


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To unsubscribe, e-mail:   <ma...@jakarta.apache.org>
For additional commands, e-mail: <ma...@jakarta.apache.org>


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