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Posted to issues@openoffice.apache.org by bu...@apache.org on 2014/10/16 15:47:49 UTC

[Issue 125759] New: no options, writer only,

https://issues.apache.org/ooo/show_bug.cgi?id=125759

          Issue ID: 125759
        Issue Type: DEFECT
           Summary: no options, writer only,
           Product: Writer
           Version: 4.1.1
          Hardware: PC
                OS: Windows 7
            Status: UNCONFIRMED
          Severity: major
          Priority: P3
         Component: viewing
          Assignee: issues@openoffice.apache.org
          Reporter: mearstimr@gmail.com

When I click on the desktop icon I always get the message: trying to recover
lost document: recovery failed, click here for more info, click, opens a blank
wtext document and no other options

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[Issue 125759] no options, writer only,

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125759

Adina Moldovan <ad...@gmail.com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |adinnaplus@gmail.com

--- Comment #2 from Adina Moldovan <ad...@gmail.com> ---
Hi,


I think I found the reproduction steps for this issue. My configuration is:
- Windows 7 SP1 on 64-bit
- Open Office 4.1.1 (AOO411m6 Build 9775, 1617669)


The issue appears to be that OpenOffice Document Recovery is displayed each
time OpenOffice is opened with no useful result (Recovery Status: Failed), when
a document got in a recovery state and it is not found anymore on the disk at
the expected path. 


STEPS TO REPRODUCE:

1. Purpose of the following sub-steps: make a document appear in the
'OpenOffice Document Recovery'
1a. Open an existing document (I used a .txt with little text in it, e.g "Lorem
ipsum")
2a. Do some updates in the document (I wrote the text "rerere" at the end of
the existing one)
2c. Force OpenOffice to end without clicking any button like "Save", "Discard"
or "Cancel" (I started the Task Manager -> Applications and chose the task
containing the document's name -> clicked End Task. Then I waited up to 10
seconds for a window to appear with the title "End program - (name_of_file) -
OpenOffice Writer". On that window I chose the option "End now") 
2c'. (check) Open OpenOffice again (at this point you should see the document
in the OpenOffice Document Recovery window)
2c''. (check) Start recovery (recovery should have the status "Successful" in
the Recovery window table)
2d. Close OpenOffice


2. Delete or move the file somewhere else on the physical harddrive, so that
OpenOffice won't find it anymore

3. Open OpenOffice (you should see the document in the OpenOffice Document
Recovery window)

4. Start recovery (an error should be displayed and the recovery fails. A new
blank document is displayed)

5. Close OpenOffice, open it again and start recovery (At this point the
recovery status is "Failed" and again a new blank document is displayed)

6. Repeat step 5. 


EXPECTED RESULT: when a document's recovery fails one time (or maybe a number
of times), it shouldn't be displayed anymore in the "OpenOffice Document
Recovery". Displaying it there with no useful result as recovery fails, means
one extra step each time a user opens Open Office. This leads to more time
spent to get to use the application, not to mention that at a certain point it
becomes very annoying. Please take into account that the action of deleting or
moving the location of a file on the physical hard disk is a common operation,
thus increasing the risk on getting in this situation.


ACTUAL RESULT: when a document's recovery fails one time, it looks that it will
be displayed in the "OpenOffice Document Recovery" each time OpenOffice is
opened.

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[Issue 125759] no options, writer only,

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125759

oooforum <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |NOT_AN_ISSUE

--- Comment #4 from oooforum <oo...@free.fr> ---
No news from author since +30 days: closed

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[Issue 125759] no options, writer only,

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125759

oooforum <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |oooforum@free.fr

--- Comment #1 from oooforum <oo...@free.fr> ---
So many crashes are cured by resetting the AOO profile.
See our end-users forum to proceed.

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[Issue 125759] no options, writer only,

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=125759

--- Comment #3 from Adina Moldovan <ad...@gmail.com> ---
Hi OOo team,

I realized that I misunderstood the nature of this issue. The issue I now think
mearstimr describes is that OOo crashed causing the loss of the working
document. I initially thought that the user wouldn't want to see anymore the
recovery document window. I appologise for the confusion, please ignore my
previous comment. 

Thanks,
Adina

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