One of my users are tagged as spammer

["Angel L. Mateo" <am...@um.es>]

Hello,

	(Sorry for my previous email without any subject).

	I am using spamassassin with postfix and amavis on a debian sarge
server. The versions I use are:

* postfix: 2.1.5
* amavisd-new
* spamassassin: 3.1.0a

	The problem I have is that emails sent by one of my users is always
tagged as spam, although messages aren't spam. The spamassassin flags in
the received email are:

X-Virus-Scanned: by amavisd-new-20030616-p10 (Debian) at telemat.um.es
X-Spam-Status: Yes, hits=9.5 tagged_above=0.0 required=5.0
        tests=ALL_TRUSTED, AWL
X-Spam-Level: *********
X-Spam-Flag: YES

	As you can see, the only matching tests are:

* ALL_TRUSTED: because the mail has only pass through trusted servers
(in fact, just my mail server).
* AWL: auto whitelist. According to the documentation, I think that this
is just a history of the score of his mails.

	Why could be the reason for this wrong tagging?

	As far as I can guess, the problem could be the AWL (I think that this
user is the same that had a problem some months ago with a worm virus
sending a lot of emails), but I run:

spamassassin --remove-addr-from-whitelist=<hisemail>

	And the problem was still there.

	Any help?

	Thanks in advance.
-- 
Angel L. Mateo Martínez
Sección de Telemática
Área de Tecnologías de la Información       _o)
y las Comunicaciones Aplicadas (ATICA)      / \\
http://www.um.es/atica                    _(___V
Tfo: 968367590
Fax: 968398337

Re: One of my users are tagged as spammer

[Matthias Haegele <mh...@linuxrocks.dyndns.org>]

>>>     As far as I can guess, the problem could be the AWL (I think that 
>>> this
>>> user is the same that had a problem some months ago with a worm virus
>>> sending a lot of emails), but I run:
>>>
>>> spamassassin --remove-addr-from-whitelist=<hisemail>
>>
>> Without knowing the exact syntax, and this option: Wouldnt it be 
>> something like --remove-addr-from-whitelist
> 
> ups sorry i wanted: --remove-addr-from-blacklist (copynpaste)

Seems i am completely wrong:
from:http://wiki.apache.org/spamassassin/AwlWrongWay
> If your AWL is pulling scores wildly in the wrong direction and you have no idea why, check your configuration for problems. This is especially true if you use add-on rules or custom rules. If an errantly scored email got averaged into the AWL once, it can happen again, and tweaking the AWL is only going to provide a short-term solution to a greater problem.

>> hth
>> MH

Re: One of my users are tagged as spammer

[Matthias Haegele <mh...@linuxrocks.dyndns.org>]

Matthias Haegele schrieb:
> Angel L. Mateo schrieb:
>> Hello,
>>
>>     (Sorry for my previous email without any subject).
> 
> [...]
> 
>>     As far as I can guess, the problem could be the AWL (I think that 
>> this
>> user is the same that had a problem some months ago with a worm virus
>> sending a lot of emails), but I run:
>>
>> spamassassin --remove-addr-from-whitelist=<hisemail>
> 
> Without knowing the exact syntax, and this option: Wouldnt it be 
> something like --remove-addr-from-whitelist

ups sorry i wanted: --remove-addr-from-blacklist (copynpaste)


> hth
> MH

Re: One of my users are tagged as spammer

[Matthias Haegele <mh...@linuxrocks.dyndns.org>]

Angel L. Mateo schrieb:
> Hello,
> 
> 	(Sorry for my previous email without any subject).

[...]

> 	As far as I can guess, the problem could be the AWL (I think that this
> user is the same that had a problem some months ago with a worm virus
> sending a lot of emails), but I run:
> 
> spamassassin --remove-addr-from-whitelist=<hisemail>

Without knowing the exact syntax, and this option: Wouldnt it be 
something like --remove-addr-from-whitelist

Perhaps you could run --Debug and send the e-mail again?

> 	And the problem was still there.
> 
> 	Any help?
> 
> 	Thanks in advance.

hth
MH