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Posted to issues@openoffice.apache.org by bu...@apache.org on 2020/10/30 21:58:46 UTC

[Issue 128411] New: Error popup and SYS3170 requesting help

https://bz.apache.org/ooo/show_bug.cgi?id=128411

          Issue ID: 128411
        Issue Type: DEFECT
           Summary: Error popup and SYS3170 requesting help
           Product: Writer
           Version: 4.1.7
          Hardware: All
                OS: OS/2
            Status: UNCONFIRMED
          Severity: Normal
          Priority: P5 (lowest)
         Component: ui
          Assignee: issues@openoffice.apache.org
          Reporter: smetz3@gmu.edu
  Target Milestone: ---

Created attachment 86983
  --> https://bz.apache.org/ooo/attachment.cgi?id=86983&action=edit
Screen capture of error popup

Clicking Help gives an error popup. Closing the popup gives a SYS3170 with a
process dump.


10-30-2020  16:56:59  SYS3170  PID 00aa  TID 0001  Slot 007c
F:\PROGRAMS\APACHEOPENOFFICE.4\PROGRAM\SOFFICE.BIN
06000044
00000000
EAX=02950004  EBX=0000150b  ECX=0015e4b8  EDX=0ad90000
ESI=0000f2c6  EDI=00000000
DS=0053  DSACC=d0f3  DSLIM=9fffffff
ES=0053  ESACC=d0f3  ESLIM=9fffffff
FS=150b  FSACC=00f3  FSLIM=00000030
GS=0000  GSACC=****  GSLIM=********
CS:EIP=005b:0a87c5bf  CSACC=d0df  CSLIM=9fffffff
SS:ESP=0053:0015e520  SSACC=d0f3  SSLIM=9fffffff
EBP=0015e538  FLG=00010283

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[Issue 128411] Error popup and SYS3170 requesting help

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128411

oooforum (fr) <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |IRREPRODUCIBLE

--- Comment #2 from oooforum (fr) <oo...@free.fr> ---
No news from OP
Please try with last build 4.1.8

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[Issue 128411] Error popup and SYS3170 requesting help

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128411

--- Comment #3 from Shmuel (Seymour J.) Metz <sm...@gmu.edu> ---
Help seems to work on 4.1.8

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[Issue 128411] Error popup and SYS3170 requesting help

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128411

Keith N. McKenna <kn...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
         Resolution|IRREPRODUCIBLE              |FIXED_WITHOUT_CODE
                 CC|                            |knmc@apache.org
             Status|RESOLVED                    |CLOSED

--- Comment #4 from Keith N. McKenna <kn...@apache.org> ---
Closed by Comment3

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[Issue 128411] Error popup and SYS3170 requesting help

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=128411

oooforum (fr) <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |oooforum@free.fr,
                   |                            |ydario@apache.org

--- Comment #1 from oooforum (fr) <oo...@free.fr> ---
Add yuri to Cc

Error message is a module located in F:\PROGRAMS\OPENJDK\bin\client\jvm.dll
Sounds like a Java issue.
Are you sure that library is not corrupted?

Maybe reinstall JRE first.

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