How to Treat Invoice Errors (other than credit memos and reversals)

[davidofbiz <da...@merrow.com>]

Hi,

We've been using OpenTaps for a number of months now and have ran into an
issue when we need to correct an invoice.

I understand that invoices can be altered by using credit memos, by reducing
the amount outstanding.  However for our international shipments, our
invoices need to match perfectly for customs reasons.

As a "quick-fix", to correct an invoice error, we have been creating a
return, which simultaneously puts items back into stock and creates an
offsetting entry to the customer statement, and then re-entering the
corrected order. Unfortunately, what that leaves us with is a duplicate
invoice which ends up inflating sales figures.

We were curious as to how other groups alter invoices that have been
created.  Is there a way to completely delete the invoice?  Or is the only
proper way to approach this to create individual reversals for the invoice,
and receive the items back in stock?

Thanks!

david
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Re: How to Treat Invoice Errors (other than credit memos and reversals)

[BJ Freeman <bj...@free-man.net>]

there is a good chance that the accounting in opentaps is not similar to
 the Trunk ofbiz.
it would be best if you ask on the opentaps forum.

davidofbiz sent the following on 5/6/2008 5:19 AM:
> Hi,
> 
> We've been using OpenTaps for a number of months now and have ran into an
> issue when we need to correct an invoice.
> 
> I understand that invoices can be altered by using credit memos, by reducing
> the amount outstanding.  However for our international shipments, our
> invoices need to match perfectly for customs reasons.
> 
> As a "quick-fix", to correct an invoice error, we have been creating a
> return, which simultaneously puts items back into stock and creates an
> offsetting entry to the customer statement, and then re-entering the
> corrected order. Unfortunately, what that leaves us with is a duplicate
> invoice which ends up inflating sales figures.
> 
> We were curious as to how other groups alter invoices that have been
> created.  Is there a way to completely delete the invoice?  Or is the only
> proper way to approach this to create individual reversals for the invoice,
> and receive the items back in stock?
> 
> Thanks!
> 
> david