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Posted to commits@cloudstack.apache.org by "thorzinaung (via GitHub)" <gi...@apache.org> on 2023/06/05 07:04:51 UTC
[GitHub] [cloudstack] thorzinaung opened a new issue, #7585: Unable to unlock user account
thorzinaung opened a new issue, #7585:
URL: https://github.com/apache/cloudstack/issues/7585
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##### User Management Issue
* Improvement Request
##### Management-Server-component
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##### 4.18.0.0
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##### CONFIGURATION
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##### RHEL 8 / Vmware
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##### SUMMARY
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I got locked user account when i wrongly typed password 3 times. I already searched in root privileges and cannot find to unlock account.
##### STEPS TO REPRODUCE
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##### EXPECTED RESULTS
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##### ACTUAL RESULTS
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[GitHub] [cloudstack] rajujith commented on issue #7585: Unable to unlock user account
Posted by "rajujith (via GitHub)" <gi...@apache.org>.
rajujith commented on issue #7585:
URL: https://github.com/apache/cloudstack/issues/7585#issuecomment-1590465095
@thorzinaung Assuming that you are using an isolated guest network, you could click on the instance and go to its details. Select the tab NICs, and click on the network it is attached to. Click on the tab Public IP addresses. Here you can either acquire a new public IP and configure a static NAT or you could even configure a port forwarding rule on the source NAT IP itself. Make sure to allow the ports and subnets on the firewall tab on the IP.
Some of these are explained here :
http://docs.cloudstack.apache.org/en/latest/adminguide/networking_and_traffic.html#enabling-or-disabling-static-nat
https://www.shapeblue.com/apache-cloudstack-poc-guide/#tab-id-3
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[GitHub] [cloudstack] thorzinaung commented on issue #7585: Unable to unlock user account
Posted by "thorzinaung (via GitHub)" <gi...@apache.org>.
thorzinaung commented on issue #7585:
URL: https://github.com/apache/cloudstack/issues/7585#issuecomment-1576218570
user aungyekyaw account is user role and i alrady checked in account setting. It's show enable with green light.
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[GitHub] [cloudstack] thorzinaung commented on issue #7585: Unable to unlock user account
Posted by "thorzinaung (via GitHub)" <gi...@apache.org>.
thorzinaung commented on issue #7585:
URL: https://github.com/apache/cloudstack/issues/7585#issuecomment-1576163690
<img width="782" alt="image" src="https://github.com/apache/cloudstack/assets/122773216/1bb1350f-6315-4865-9184-2ac3f799ce12">
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[GitHub] [cloudstack] thorzinaung commented on issue #7585: Unable to unlock user account
Posted by "thorzinaung (via GitHub)" <gi...@apache.org>.
thorzinaung commented on issue #7585:
URL: https://github.com/apache/cloudstack/issues/7585#issuecomment-1578059365
yes. @kiranchavala thank you. Also, i'm newbie to ACS. how can i take public ip to instance like Elastic ip in aws.
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[GitHub] [cloudstack] kiranchavala commented on issue #7585: Unable to unlock user account
Posted by "kiranchavala (via GitHub)" <gi...@apache.org>.
kiranchavala commented on issue #7585:
URL: https://github.com/apache/cloudstack/issues/7585#issuecomment-1576213065
@thorzinaung
I am not able to reproduce the issue in my lab after typing the password incorrectly 3 times
What type of role you assigned for (angyekyaw) when creating the account ?
Is ur system linked to any LDAP integration ?
<img width="518" alt="Screenshot 2023-06-05 at 12 51 43 PM" src="https://github.com/apache/cloudstack/assets/1401014/d1d110ee-3694-46c9-aee8-6abe41b7f7a6">
Can you login as Admin user > Account > View Users Check the status of the user
<img width="1181" alt="Screenshot 2023-06-05 at 12 56 49 PM" src="https://github.com/apache/cloudstack/assets/1401014/39b6ef8e-36ff-48a1-a82b-faad2c53cc6a">
<img width="503" alt="Screenshot 2023-06-05 at 12 57 02 PM" src="https://github.com/apache/cloudstack/assets/1401014/6afbf53a-07c5-4d66-b56a-4599b858bc1b">
You can try the enable user api call
https://cloudstack.apache.org/api/apidocs-4.18/apis/enableUser.html
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[GitHub] [cloudstack] kiranchavala commented on issue #7585: Unable to unlock user account
Posted by "kiranchavala (via GitHub)" <gi...@apache.org>.
kiranchavala commented on issue #7585:
URL: https://github.com/apache/cloudstack/issues/7585#issuecomment-1576249265
@thorzinaung , please if it's showing green light for the User setting
Admin user > Select Account > Select the user under the account > View Users> Check the status of the user
Or execute the list user api call and check the state
https://cloudstack.apache.org/api/apidocs-4.18/apis/listUsers.html
> list users username=kiranuser listall=true
{
"count": 1,
"user": [
{
"account": "kiranuser",
"accountid": "ca73fc64-586e-4d06-9596-f4b2cf449a92",
"accounttype": 0,
"created": "2023-06-05T07:19:46+0000",
"domain": "ROOT",
"domainid": "0627bb29-ea34-11ed-aeb5-1e0092000276",
"email": "kiranchavala@gfsgsal.com",
"firstname": "kiran",
"id": "08749f72-6ccc-4e2f-a8ff-19e3a885b187",
"is2faenabled": false,
"is2famandated": false,
"iscallerchilddomain": false,
"isdefault": false,
"lastname": "user",
"roleid": "1445ab81-ea34-11ed-aeb5-1e0092000276",
"rolename": "User",
"roletype": "User",
"**state": "disabled",**
"username": "kiranuser",
"usersource": "native"
}
]
}
Could you please try to clear the browser cache or try in an incognito window of the browser
Also, please provide the complete management server logs
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Re: [I] Unable to unlock user account [cloudstack]
Posted by "rohityadavcloud (via GitHub)" <gi...@apache.org>.
rohityadavcloud commented on issue #7585:
URL: https://github.com/apache/cloudstack/issues/7585#issuecomment-2084999157
@thorzinaung is the issue that even admins can't unlock the account?
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