[jira] [Created] (NETBEANS-656) Help is Broken (Offline and On-line)

["will mason (JIRA)" <ji...@apache.org>]

will mason created NETBEANS-656:
-----------------------------------

             Summary: Help is Broken (Offline and On-line)
                 Key: NETBEANS-656
                 URL: https://issues.apache.org/jira/browse/NETBEANS-656
             Project: NetBeans
          Issue Type: Bug
          Components: ide - UI, platform - Help System
    Affects Versions: 9.0
         Environment: Both Windows 10  and Linux 64-bit
            Reporter: will mason
             Fix For: 9.0


 h2. expected

 * Press [HELP] menu
* Press "*Help Contents*"
* Loading help settings ... (pop-up)
* Display Netbeans Help window
* page; "*Using the IDE Help System*"

_As well_

 * Press [HELP] menu
* Press "*online docs and support*"
* Internal browser page opens
* And see the Help system/pages


h2. actual

* Nothing happens
* The  "*Help Contents*" menu entry is *_absent_*
* The Link  {noformat}
http://www.netbeans.org/kb/index.html
{noformat}
** Appears to be an out of date page
** Also it points to netbeans.org, should it point to Netbeans.Apache.org?

h2.  Impact

*  Off line help is essential.
**  Quite a few project don't have internet access (by choice) 
*  We are a small lab and we both rely and expect people to be self-reliant that includes being able to find answers through tools like help. and documentation.
** We get a lot to of students who haven't used Java or Netbeans
** We get C++ and C# programmers who've never used java
** We have web developers who don't use Java 
** Experienced people may think of help a an "extra" -- it is not in a work-a-day environment with many levels of experience.
* If you want people to adopt Netbeans, 
** (Reliable) HELP is an essential; 
** (Reliable) Documentation is essential.
* I appreciate that this is a Beta version and the documents may be not ready
**  Show a placeholder IDE Help System
**  For heaven's sake put that in the landing page for the on-line link

 



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