Preventing emails getting sent on ECA and other errors

[Ritesh Trivedi <ri...@gmail.com>]

Hi,

I have experienced this situation several times where an email (some kind of
notification email) such as order confirmation, completion, new user
registration etc - gets sent multiple times because some eca or other step
in the process fails.

Is there a way to prevent this from happening? obviously customers getting
multiple duplicate emails is not desirable.

Seems like all these failures are stored in JOB_SANDBOX with a retry count
etc. Can that be used to prevent this from happening?
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Re: Preventing emails getting sent on ECA and other errors

[BJ Freeman <bj...@free-man.net>]

I know these can be frustrating.
The best you can do is to search the Jira's for similar and add your
comments, or put in a Jira with steps that can be verified by doing it
on the demo or a localhost with the current Svn.
as far as solution, this is a community based operation, so any
expectation that it may be solved soon, is, hopeful but not actual.
it would probably happen faster if you researched it and came up with a
patch.

just my two cents.

Ritesh Trivedi sent the following on 9/22/2008 2:40 PM:
> Hi,
> 
> I have experienced this situation several times where an email (some kind of
> notification email) such as order confirmation, completion, new user
> registration etc - gets sent multiple times because some eca or other step
> in the process fails.
> 
> Is there a way to prevent this from happening? obviously customers getting
> multiple duplicate emails is not desirable.
> 
> Seems like all these failures are stored in JOB_SANDBOX with a retry count
> etc. Can that be used to prevent this from happening?