Flex support (was Apache Flex Examples)

[Justin Mclean <ju...@classsoftware.com>]

Hi,

> Which remind me of anothet concern I have: support. I should probably send
> a separate email with a new title to create a new conversation, I will
> after searching previous conversation first. But just as an example, Disney
> Interactive in Palo Alto recently told me that they abandon AIR because
> Flex support was now community based.

No idea why they would think that. Adobe still offer paid support for Flex and AIR (as far as I'm aware) - and there are still companies that offer commercial support for Flex and AIR.

And here's a short list of what community support have given Apache Flex:
- Released versions 4.8, 4.9, 4.10, 4.11 and 4.12 is likely to be in a month or two.
- Wider Flash Player and AIR version support including support for  Linux
- New spark components
- New mobile dpi skins
- There's been over 1000 resolved JIRA issues since the donation to Apache, including "old" bugs Adobe had marked they wouldn't fix or fix later.
- Significant speed and memory GC improvements.
- Close to 20,000 installs of the SDK via the installer in the last 5 months.
- Work on JS version of the Flex SDK progressing nicely.

And probably lots I've missed out on in that list, but community support is more a reason to use Apache Flex rather than not use it.

Thanks,
Justin

Re: Flex support (was Apache Flex Examples)

[Alex Harui <ah...@adobe.com>]

On 1/3/14 6:44 PM, "Justin Mclean" <ju...@classsoftware.com> wrote:

>Hi,
>
>> Which remind me of anothet concern I have: support. I should probably
>>send
>> a separate email with a new title to create a new conversation, I will
>> after searching previous conversation first. But just as an example,
>>Disney
>> Interactive in Palo Alto recently told me that they abandon AIR because
>> Flex support was now community based.
>
>No idea why they would think that. Adobe still offer paid support for
>Flex and AIR (as far as I'm aware)
It is a concern for some other big Flex customers as well because when you
pay Adobe for support, someone is guaranteed to answer the phone when you
call.  There's no way the Apache Flex community can guarantee that.  Also,
Adobe support may not help you out if you have switched to Apache Flex.
Their training is on 4.6.


> - and there are still companies that offer commercial support for Flex
>and AIR.
Is there a public list somewhere?

I'm not sure big companies like Disney will sign up for support from small
companies either.  My hope is that we can really get some momentum and
make some noise in 2014 and maybe some company with a track record will
offer paid support for Apache Flex.

-Alex

Re: Flex support (was Apache Flex Examples)

[Alex Harui <ah...@adobe.com>]

Good feedback.

I currently have no plans to try to lobby these kinds of companies to
offer paid support.  I've been thinking of trying to get FlexJS released
before doing so in order to show that the Flex support business may not be
on a downward slope.  On the other hand, maybe hitting them up now will
keep other Disney's from bailing out.

Thoughts?
-Alex

On 1/6/14 6:01 AM, "Nicholas Kwiatkowski" <ni...@spoon.as> wrote:

>I think 3 and 4 are the biggest ones, followed by 2.
>
>I used to work for a company that offered paid support for httpd..  It
>wasn't and issue of actually fixing httpd -- but rather providing the
>solution.  Like Flex, there are a thousand ways to do things with httpd,
>so
>simply reconfiguring it often can get around a roadblock if you run into
>one.
>
>The other difference is that we provide an SDK (used to build other
>software), where they provide a final product.  It is much easier to
>support a final product with a finite number of configurations as opposed
>to our SDK which has an infinite number of way it can be used/abused.
>
>-Nick
>
>
>On Mon, Jan 6, 2014 at 12:03 AM, Alex Harui <ah...@adobe.com> wrote:
>
>> Awesome.  Thanks for doing the research.
>>
>> I guess I'm wondering whether the reason these companies provide paid
>> support is because: 1) it is mature, 2) it is popular, 3) they can
>>simply
>> make money doing it, 4) it is a common piece of their solutions set.
>>
>> One could argue the main Flex SDK has maturity, but I'm sure HTTPD has
>> fewer open bugs.  We do have a shot at 2, 3 and 4 if we are successful
>> with FlexJS.
>>
>> -Alex
>>
>> On 1/5/14 6:55 AM, "Nicholas Kwiatkowski" <ni...@spoon.as> wrote:
>>
>> >Companies like IBM, RedHat, SuSE, etc. all provide paid support for
>> >projects like httpd. I believe IBM has people who are committers on the
>> >project.  Others like RH and SuSE have experts in httpd who are fully
>> >capable of submitting patches back to the project.
>> >
>> >Doing a cursory search, it looks like all the major Linux distros that
>> >have
>> >support arms provide support.  It also looks like the major IT
>>outsourcing
>> >groups say they support it as well (IBM Global Services, HP/EDS,
>> >Accenture,
>> >etc).  You also have to remember that httpd is an extremely mature
>>project
>> >at this point with very a huge customer base and a very well tested
>> >binary.
>> > It's probably very safe to support as there are very few situations
>>that
>> >it hasn't been through.
>> >
>> >-Nick
>> >
>> >
>> >On Sun, Jan 5, 2014 at 12:13 AM, Alex Harui <ah...@adobe.com> wrote:
>> >
>> >>
>> >>
>> >> On 1/4/14 4:09 PM, "Justin Mclean" <ju...@classsoftware.com> wrote:
>> >>
>> >> >Hi,
>> >> >
>> >> >> In fact, on my to do list is to try to get permission from Adobe
>>to
>> >>do
>> >> >>that sort of thing.
>> >> >Why would Adode need to give permission? Are you talking about
>>yourself
>> >> >only or in general, it wasn't clear to me from the context.
>> >> Me personally.
>> >>
>> >> >
>> >> >Perhaps we can make up a short list of people who are able to offer
>> >> >support like that? It would need to be external right as your would
>> >>want
>> >> >it to be seen that Apache endorses those people in anyway.
>> >> >
>> >> >Also perhaps add to the Flex FAQ. eg Q: "Does Apache Flex offer any
>> >>paid
>> >> >support contracts?" A: "No, but several committers, PMC members and
>> >> >companies are able to provide those services. <link>"
>> >> Maybe.  It isn't clear a big company will feel better if there is a
>>list
>> >> of folks because you don't really know their availability, training,
>> >>etc.
>> >> I've been wondering how HTTPD can be installed in so many places and
>>how
>> >> support works for that, but haven't had time to research it.  Maybe
>> >>there
>> >> is an established company that would be willing to build a business
>> >>around
>> >> it.
>> >>
>> >> -Alex
>> >>
>> >>
>>
>>

Re: Flex support (was Apache Flex Examples)

[Nicholas Kwiatkowski <ni...@spoon.as>]

I think 3 and 4 are the biggest ones, followed by 2.

I used to work for a company that offered paid support for httpd..  It
wasn't and issue of actually fixing httpd -- but rather providing the
solution.  Like Flex, there are a thousand ways to do things with httpd, so
simply reconfiguring it often can get around a roadblock if you run into
one.

The other difference is that we provide an SDK (used to build other
software), where they provide a final product.  It is much easier to
support a final product with a finite number of configurations as opposed
to our SDK which has an infinite number of way it can be used/abused.

-Nick


On Mon, Jan 6, 2014 at 12:03 AM, Alex Harui <ah...@adobe.com> wrote:

> Awesome.  Thanks for doing the research.
>
> I guess I'm wondering whether the reason these companies provide paid
> support is because: 1) it is mature, 2) it is popular, 3) they can simply
> make money doing it, 4) it is a common piece of their solutions set.
>
> One could argue the main Flex SDK has maturity, but I'm sure HTTPD has
> fewer open bugs.  We do have a shot at 2, 3 and 4 if we are successful
> with FlexJS.
>
> -Alex
>
> On 1/5/14 6:55 AM, "Nicholas Kwiatkowski" <ni...@spoon.as> wrote:
>
> >Companies like IBM, RedHat, SuSE, etc. all provide paid support for
> >projects like httpd. I believe IBM has people who are committers on the
> >project.  Others like RH and SuSE have experts in httpd who are fully
> >capable of submitting patches back to the project.
> >
> >Doing a cursory search, it looks like all the major Linux distros that
> >have
> >support arms provide support.  It also looks like the major IT outsourcing
> >groups say they support it as well (IBM Global Services, HP/EDS,
> >Accenture,
> >etc).  You also have to remember that httpd is an extremely mature project
> >at this point with very a huge customer base and a very well tested
> >binary.
> > It's probably very safe to support as there are very few situations that
> >it hasn't been through.
> >
> >-Nick
> >
> >
> >On Sun, Jan 5, 2014 at 12:13 AM, Alex Harui <ah...@adobe.com> wrote:
> >
> >>
> >>
> >> On 1/4/14 4:09 PM, "Justin Mclean" <ju...@classsoftware.com> wrote:
> >>
> >> >Hi,
> >> >
> >> >> In fact, on my to do list is to try to get permission from Adobe to
> >>do
> >> >>that sort of thing.
> >> >Why would Adode need to give permission? Are you talking about yourself
> >> >only or in general, it wasn't clear to me from the context.
> >> Me personally.
> >>
> >> >
> >> >Perhaps we can make up a short list of people who are able to offer
> >> >support like that? It would need to be external right as your would
> >>want
> >> >it to be seen that Apache endorses those people in anyway.
> >> >
> >> >Also perhaps add to the Flex FAQ. eg Q: "Does Apache Flex offer any
> >>paid
> >> >support contracts?" A: "No, but several committers, PMC members and
> >> >companies are able to provide those services. <link>"
> >> Maybe.  It isn't clear a big company will feel better if there is a list
> >> of folks because you don't really know their availability, training,
> >>etc.
> >> I've been wondering how HTTPD can be installed in so many places and how
> >> support works for that, but haven't had time to research it.  Maybe
> >>there
> >> is an established company that would be willing to build a business
> >>around
> >> it.
> >>
> >> -Alex
> >>
> >>
>
>

Re: Flex support (was Apache Flex Examples)

[Justin Mclean <ju...@classsoftware.com>]

Hi,

> 1) it is mature,
Which  Flex is.

> 2) it is popular
4000 installs a month is not exactly unpopular. I'm sure HTTP get more but there's a market there.

> t I'm sure HTTPD has fewer open bugs.
Yep.  3,313 vs.1,364 odd. Assuming I'me querying bugzilla correctly - a lot more more than I would of thought. BTW I think Flex was at over 4000 when it was first donated.

Thanks,
Justin

Re: Flex support (was Apache Flex Examples)

[Alex Harui <ah...@adobe.com>]

Awesome.  Thanks for doing the research.

I guess I'm wondering whether the reason these companies provide paid
support is because: 1) it is mature, 2) it is popular, 3) they can simply
make money doing it, 4) it is a common piece of their solutions set.

One could argue the main Flex SDK has maturity, but I'm sure HTTPD has
fewer open bugs.  We do have a shot at 2, 3 and 4 if we are successful
with FlexJS.

-Alex

On 1/5/14 6:55 AM, "Nicholas Kwiatkowski" <ni...@spoon.as> wrote:

>Companies like IBM, RedHat, SuSE, etc. all provide paid support for
>projects like httpd. I believe IBM has people who are committers on the
>project.  Others like RH and SuSE have experts in httpd who are fully
>capable of submitting patches back to the project.
>
>Doing a cursory search, it looks like all the major Linux distros that
>have
>support arms provide support.  It also looks like the major IT outsourcing
>groups say they support it as well (IBM Global Services, HP/EDS,
>Accenture,
>etc).  You also have to remember that httpd is an extremely mature project
>at this point with very a huge customer base and a very well tested
>binary.
> It's probably very safe to support as there are very few situations that
>it hasn't been through.
>
>-Nick
>
>
>On Sun, Jan 5, 2014 at 12:13 AM, Alex Harui <ah...@adobe.com> wrote:
>
>>
>>
>> On 1/4/14 4:09 PM, "Justin Mclean" <ju...@classsoftware.com> wrote:
>>
>> >Hi,
>> >
>> >> In fact, on my to do list is to try to get permission from Adobe to
>>do
>> >>that sort of thing.
>> >Why would Adode need to give permission? Are you talking about yourself
>> >only or in general, it wasn't clear to me from the context.
>> Me personally.
>>
>> >
>> >Perhaps we can make up a short list of people who are able to offer
>> >support like that? It would need to be external right as your would
>>want
>> >it to be seen that Apache endorses those people in anyway.
>> >
>> >Also perhaps add to the Flex FAQ. eg Q: "Does Apache Flex offer any
>>paid
>> >support contracts?" A: "No, but several committers, PMC members and
>> >companies are able to provide those services. <link>"
>> Maybe.  It isn't clear a big company will feel better if there is a list
>> of folks because you don't really know their availability, training,
>>etc.
>> I've been wondering how HTTPD can be installed in so many places and how
>> support works for that, but haven't had time to research it.  Maybe
>>there
>> is an established company that would be willing to build a business
>>around
>> it.
>>
>> -Alex
>>
>>

Re: Flex support (was Apache Flex Examples)

[Nicholas Kwiatkowski <ni...@spoon.as>]

Companies like IBM, RedHat, SuSE, etc. all provide paid support for
projects like httpd. I believe IBM has people who are committers on the
project.  Others like RH and SuSE have experts in httpd who are fully
capable of submitting patches back to the project.

Doing a cursory search, it looks like all the major Linux distros that have
support arms provide support.  It also looks like the major IT outsourcing
groups say they support it as well (IBM Global Services, HP/EDS, Accenture,
etc).  You also have to remember that httpd is an extremely mature project
at this point with very a huge customer base and a very well tested binary.
 It's probably very safe to support as there are very few situations that
it hasn't been through.

-Nick


On Sun, Jan 5, 2014 at 12:13 AM, Alex Harui <ah...@adobe.com> wrote:

>
>
> On 1/4/14 4:09 PM, "Justin Mclean" <ju...@classsoftware.com> wrote:
>
> >Hi,
> >
> >> In fact, on my to do list is to try to get permission from Adobe to do
> >>that sort of thing.
> >Why would Adode need to give permission? Are you talking about yourself
> >only or in general, it wasn't clear to me from the context.
> Me personally.
>
> >
> >Perhaps we can make up a short list of people who are able to offer
> >support like that? It would need to be external right as your would want
> >it to be seen that Apache endorses those people in anyway.
> >
> >Also perhaps add to the Flex FAQ. eg Q: "Does Apache Flex offer any paid
> >support contracts?" A: "No, but several committers, PMC members and
> >companies are able to provide those services. <link>"
> Maybe.  It isn't clear a big company will feel better if there is a list
> of folks because you don't really know their availability, training, etc.
> I've been wondering how HTTPD can be installed in so many places and how
> support works for that, but haven't had time to research it.  Maybe there
> is an established company that would be willing to build a business around
> it.
>
> -Alex
>
>

Re: Flex support (was Apache Flex Examples)

[Alex Harui <ah...@adobe.com>]

On 1/4/14 4:09 PM, "Justin Mclean" <ju...@classsoftware.com> wrote:

>Hi,
>
>> In fact, on my to do list is to try to get permission from Adobe to do
>>that sort of thing.
>Why would Adode need to give permission? Are you talking about yourself
>only or in general, it wasn't clear to me from the context.
Me personally.

>
>Perhaps we can make up a short list of people who are able to offer
>support like that? It would need to be external right as your would want
>it to be seen that Apache endorses those people in anyway.
>
>Also perhaps add to the Flex FAQ. eg Q: "Does Apache Flex offer any paid
>support contracts?" A: "No, but several committers, PMC members and
>companies are able to provide those services. <link>"
Maybe.  It isn't clear a big company will feel better if there is a list
of folks because you don't really know their availability, training, etc.
I've been wondering how HTTPD can be installed in so many places and how
support works for that, but haven't had time to research it.  Maybe there
is an established company that would be willing to build a business around
it.

-Alex

Re: Flex support (was Apache Flex Examples)

[Justin Mclean <ju...@classsoftware.com>]

Hi,

> In fact, on my to do list is to try to get permission from Adobe to do that sort of thing.
Why would Adode need to give permission? Are you talking about yourself only or in general, it wasn't clear to me from the context.

Perhaps we can make up a short list of people who are able to offer support like that? It would need to be external right as your would want it to be seen that Apache endorses those people in anyway.

Also perhaps add to the Flex FAQ. eg Q: "Does Apache Flex offer any paid support contracts?" A: "No, but several committers, PMC members and companies are able to provide those services. <link>"

Thanks,
Justin

Re: Flex support (was Apache Flex Examples)

[Alex Harui <ah...@adobe.com>]

IIUC, Apache is a non-profit and there are some limitations, both tax-wise
and policy-wise, that don't allow for paid support revenue.

Realistically, there is currently free, essentially 24/7 support for
Apache Flex via the mailing lists.  We luckily have key committers and
active community members in Australia and Europe as well as the US.  And
some of those folks would probably be willing to get paid to help out a
customer who needs highly interactive private support for a critical
issue.  In fact, on my to do list is to try to get permission from Adobe
to do that sort of thing.

But some of these big enterprises seem to want to only purchase support
from some big software firm that's been around for ages and that they know
won't go away.

It occurred to me that it would be interesting to know if Disney and other
major Flex companies use other Apache software like HTTP server and how
they handle support for those.

-Alex

On 1/4/14 12:02 AM, "Stephane Beladaci" <ad...@gmail.com>
wrote:

>Good catch,  thanks! They might limit to the "per incident" support. I'll
>call Monday, ask and will let you guys know.
>
>Would it be totally unrealistic to consider the idea of Apache providing
>this kind of support. Maybe not the unlimited plan, to be honnest it went
>down the sink and the technician who handle those are, let's just say,
>very
>far away and not the most motivated, open minded and supportive people we
>would expect. But the per incident at $300/ticket, it would be hard to
>lose
>money if the volume is sufficient.
>On Jan 3, 2014 11:31 PM, "Alex Harui" <ah...@adobe.com> wrote:
>
>> It might be worth calling support and asking.  According to [1]:
>>
>> Support contracts
>> Adobe is fully committed to honoring support contracts for released
>> versions of the Adobe Flex SDK and will continue to offer new support
>> contracts for five years. Adobe does not have plans to provide support
>>for
>> Apache released versions of the Flex SDK. We anticipate that third
>>parties
>> will offer support for releases of Apache Flex.
>>
>>
>> -Alex
>> [1] http://www.adobe.com/devnet/flex/whitepapers/roadmap.html
>>
>> On 1/3/14 11:09 PM, "Stephane Beladaci" <ad...@gmail.com>
>> wrote:
>>
>> >Sorry my last email and the horribly broken English, I was on Caltrain
>> >writing wit my phone and swap gesture lol. This is the contract I
>>usually
>> >ask my client to get, and there is no Flex anymore, only Flash Builder
>>and
>> >AIR. There used to be Flex SDK included. That is probably what Disney
>> >referred to, as they were using AIR with Flex, not straight AS3.
>> >http://www.adobe.com/devnet/aedp.html
>> >
>> >On Fri, Jan 3, 2014 at 10:59 PM, Stephane Beladaci <
>> >adobeflexengineer@gmail.com> wrote:
>> >
>> >> I was told Disney Interactive os dropping AIR because Adobe ruled
>> >>support
>> >> to community basis, I checked the enterprise support program on Adobe
>> >> website and saw AIR but not Flex. I answered my contact bringing good
>> >> attention on it but the conversation went cold. I assumed it meant
>>Flex
>> >> since I could not find it on the enterprise support program. If you
>> >>email
>> >> privately I will be happy to give you my contact name and email.
>> >>  On Jan 3, 2014 6:45 PM, "Justin Mclean" <ju...@classsoftware.com>
>> >>wrote:
>> >>
>> >>> Hi,
>> >>>
>> >>> > Which remind me of anothet concern I have: support. I should
>>probably
>> >>> send
>> >>> > a separate email with a new title to create a new conversation, I
>> >>>will
>> >>> > after searching previous conversation first. But just as an
>>example,
>> >>> Disney
>> >>> > Interactive in Palo Alto recently told me that they abandon AIR
>> >>>because
>> >>> > Flex support was now community based.
>> >>>
>> >>> No idea why they would think that. Adobe still offer paid support
>>for
>> >>> Flex and AIR (as far as I'm aware) - and there are still companies
>>that
>> >>> offer commercial support for Flex and AIR.
>> >>>
>> >>> And here's a short list of what community support have given Apache
>> >>>Flex:
>> >>> - Released versions 4.8, 4.9, 4.10, 4.11 and 4.12 is likely to be
>>in a
>> >>> month or two.
>> >>> - Wider Flash Player and AIR version support including support for
>> >>>Linux
>> >>> - New spark components
>> >>> - New mobile dpi skins
>> >>> - There's been over 1000 resolved JIRA issues since the donation to
>> >>> Apache, including "old" bugs Adobe had marked they wouldn't fix or
>>fix
>> >>> later.
>> >>> - Significant speed and memory GC improvements.
>> >>> - Close to 20,000 installs of the SDK via the installer in the last
>>5
>> >>> months.
>> >>> - Work on JS version of the Flex SDK progressing nicely.
>> >>>
>> >>> And probably lots I've missed out on in that list, but community
>> >>>support
>> >>> is more a reason to use Apache Flex rather than not use it.
>> >>>
>> >>> Thanks,
>> >>> Justin
>> >>
>> >>
>>
>>

Re: Flex support (was Apache Flex Examples)

[Stephane Beladaci <ad...@gmail.com>]

Good catch,  thanks! They might limit to the "per incident" support. I'll
call Monday, ask and will let you guys know.

Would it be totally unrealistic to consider the idea of Apache providing
this kind of support. Maybe not the unlimited plan, to be honnest it went
down the sink and the technician who handle those are, let's just say, very
far away and not the most motivated, open minded and supportive people we
would expect. But the per incident at $300/ticket, it would be hard to lose
money if the volume is sufficient.
On Jan 3, 2014 11:31 PM, "Alex Harui" <ah...@adobe.com> wrote:

> It might be worth calling support and asking.  According to [1]:
>
> Support contracts
> Adobe is fully committed to honoring support contracts for released
> versions of the Adobe Flex SDK and will continue to offer new support
> contracts for five years. Adobe does not have plans to provide support for
> Apache released versions of the Flex SDK. We anticipate that third parties
> will offer support for releases of Apache Flex.
>
>
> -Alex
> [1] http://www.adobe.com/devnet/flex/whitepapers/roadmap.html
>
> On 1/3/14 11:09 PM, "Stephane Beladaci" <ad...@gmail.com>
> wrote:
>
> >Sorry my last email and the horribly broken English, I was on Caltrain
> >writing wit my phone and swap gesture lol. This is the contract I usually
> >ask my client to get, and there is no Flex anymore, only Flash Builder and
> >AIR. There used to be Flex SDK included. That is probably what Disney
> >referred to, as they were using AIR with Flex, not straight AS3.
> >http://www.adobe.com/devnet/aedp.html
> >
> >On Fri, Jan 3, 2014 at 10:59 PM, Stephane Beladaci <
> >adobeflexengineer@gmail.com> wrote:
> >
> >> I was told Disney Interactive os dropping AIR because Adobe ruled
> >>support
> >> to community basis, I checked the enterprise support program on Adobe
> >> website and saw AIR but not Flex. I answered my contact bringing good
> >> attention on it but the conversation went cold. I assumed it meant Flex
> >> since I could not find it on the enterprise support program. If you
> >>email
> >> privately I will be happy to give you my contact name and email.
> >>  On Jan 3, 2014 6:45 PM, "Justin Mclean" <ju...@classsoftware.com>
> >>wrote:
> >>
> >>> Hi,
> >>>
> >>> > Which remind me of anothet concern I have: support. I should probably
> >>> send
> >>> > a separate email with a new title to create a new conversation, I
> >>>will
> >>> > after searching previous conversation first. But just as an example,
> >>> Disney
> >>> > Interactive in Palo Alto recently told me that they abandon AIR
> >>>because
> >>> > Flex support was now community based.
> >>>
> >>> No idea why they would think that. Adobe still offer paid support for
> >>> Flex and AIR (as far as I'm aware) - and there are still companies that
> >>> offer commercial support for Flex and AIR.
> >>>
> >>> And here's a short list of what community support have given Apache
> >>>Flex:
> >>> - Released versions 4.8, 4.9, 4.10, 4.11 and 4.12 is likely to be in a
> >>> month or two.
> >>> - Wider Flash Player and AIR version support including support for
> >>>Linux
> >>> - New spark components
> >>> - New mobile dpi skins
> >>> - There's been over 1000 resolved JIRA issues since the donation to
> >>> Apache, including "old" bugs Adobe had marked they wouldn't fix or fix
> >>> later.
> >>> - Significant speed and memory GC improvements.
> >>> - Close to 20,000 installs of the SDK via the installer in the last 5
> >>> months.
> >>> - Work on JS version of the Flex SDK progressing nicely.
> >>>
> >>> And probably lots I've missed out on in that list, but community
> >>>support
> >>> is more a reason to use Apache Flex rather than not use it.
> >>>
> >>> Thanks,
> >>> Justin
> >>
> >>
>
>

Re: Flex support (was Apache Flex Examples)

[Alex Harui <ah...@adobe.com>]

It might be worth calling support and asking.  According to [1]:

Support contracts
Adobe is fully committed to honoring support contracts for released
versions of the Adobe Flex SDK and will continue to offer new support
contracts for five years. Adobe does not have plans to provide support for
Apache released versions of the Flex SDK. We anticipate that third parties
will offer support for releases of Apache Flex.


-Alex
[1] http://www.adobe.com/devnet/flex/whitepapers/roadmap.html

On 1/3/14 11:09 PM, "Stephane Beladaci" <ad...@gmail.com>
wrote:

>Sorry my last email and the horribly broken English, I was on Caltrain
>writing wit my phone and swap gesture lol. This is the contract I usually
>ask my client to get, and there is no Flex anymore, only Flash Builder and
>AIR. There used to be Flex SDK included. That is probably what Disney
>referred to, as they were using AIR with Flex, not straight AS3.
>http://www.adobe.com/devnet/aedp.html
>
>On Fri, Jan 3, 2014 at 10:59 PM, Stephane Beladaci <
>adobeflexengineer@gmail.com> wrote:
>
>> I was told Disney Interactive os dropping AIR because Adobe ruled
>>support
>> to community basis, I checked the enterprise support program on Adobe
>> website and saw AIR but not Flex. I answered my contact bringing good
>> attention on it but the conversation went cold. I assumed it meant Flex
>> since I could not find it on the enterprise support program. If you
>>email
>> privately I will be happy to give you my contact name and email.
>>  On Jan 3, 2014 6:45 PM, "Justin Mclean" <ju...@classsoftware.com>
>>wrote:
>>
>>> Hi,
>>>
>>> > Which remind me of anothet concern I have: support. I should probably
>>> send
>>> > a separate email with a new title to create a new conversation, I
>>>will
>>> > after searching previous conversation first. But just as an example,
>>> Disney
>>> > Interactive in Palo Alto recently told me that they abandon AIR
>>>because
>>> > Flex support was now community based.
>>>
>>> No idea why they would think that. Adobe still offer paid support for
>>> Flex and AIR (as far as I'm aware) - and there are still companies that
>>> offer commercial support for Flex and AIR.
>>>
>>> And here's a short list of what community support have given Apache
>>>Flex:
>>> - Released versions 4.8, 4.9, 4.10, 4.11 and 4.12 is likely to be in a
>>> month or two.
>>> - Wider Flash Player and AIR version support including support for
>>>Linux
>>> - New spark components
>>> - New mobile dpi skins
>>> - There's been over 1000 resolved JIRA issues since the donation to
>>> Apache, including "old" bugs Adobe had marked they wouldn't fix or fix
>>> later.
>>> - Significant speed and memory GC improvements.
>>> - Close to 20,000 installs of the SDK via the installer in the last 5
>>> months.
>>> - Work on JS version of the Flex SDK progressing nicely.
>>>
>>> And probably lots I've missed out on in that list, but community
>>>support
>>> is more a reason to use Apache Flex rather than not use it.
>>>
>>> Thanks,
>>> Justin
>>
>>

Re: Flex support (was Apache Flex Examples)

[Stephane Beladaci <ad...@gmail.com>]

Sorry my last email and the horribly broken English, I was on Caltrain
writing wit my phone and swap gesture lol. This is the contract I usually
ask my client to get, and there is no Flex anymore, only Flash Builder and
AIR. There used to be Flex SDK included. That is probably what Disney
referred to, as they were using AIR with Flex, not straight AS3.
http://www.adobe.com/devnet/aedp.html

On Fri, Jan 3, 2014 at 10:59 PM, Stephane Beladaci <
adobeflexengineer@gmail.com> wrote:

> I was told Disney Interactive os dropping AIR because Adobe ruled support
> to community basis, I checked the enterprise support program on Adobe
> website and saw AIR but not Flex. I answered my contact bringing good
> attention on it but the conversation went cold. I assumed it meant Flex
> since I could not find it on the enterprise support program. If you email
> privately I will be happy to give you my contact name and email.
>  On Jan 3, 2014 6:45 PM, "Justin Mclean" <ju...@classsoftware.com> wrote:
>
>> Hi,
>>
>> > Which remind me of anothet concern I have: support. I should probably
>> send
>> > a separate email with a new title to create a new conversation, I will
>> > after searching previous conversation first. But just as an example,
>> Disney
>> > Interactive in Palo Alto recently told me that they abandon AIR because
>> > Flex support was now community based.
>>
>> No idea why they would think that. Adobe still offer paid support for
>> Flex and AIR (as far as I'm aware) - and there are still companies that
>> offer commercial support for Flex and AIR.
>>
>> And here's a short list of what community support have given Apache Flex:
>> - Released versions 4.8, 4.9, 4.10, 4.11 and 4.12 is likely to be in a
>> month or two.
>> - Wider Flash Player and AIR version support including support for  Linux
>> - New spark components
>> - New mobile dpi skins
>> - There's been over 1000 resolved JIRA issues since the donation to
>> Apache, including "old" bugs Adobe had marked they wouldn't fix or fix
>> later.
>> - Significant speed and memory GC improvements.
>> - Close to 20,000 installs of the SDK via the installer in the last 5
>> months.
>> - Work on JS version of the Flex SDK progressing nicely.
>>
>> And probably lots I've missed out on in that list, but community support
>> is more a reason to use Apache Flex rather than not use it.
>>
>> Thanks,
>> Justin
>
>

Re: Flex support (was Apache Flex Examples)

[Stephane Beladaci <ad...@gmail.com>]

I was told Disney Interactive os dropping AIR because Adobe ruled support
to community basis, I checked the enterprise support program on Adobe
website and saw AIR but not Flex. I answered my contact bringing good
attention on it but the conversation went cold. I assumed it meant Flex
since I could not find it on the enterprise support program. If you email
privately I will be happy to give you my contact name and email.
On Jan 3, 2014 6:45 PM, "Justin Mclean" <ju...@classsoftware.com> wrote:

> Hi,
>
> > Which remind me of anothet concern I have: support. I should probably
> send
> > a separate email with a new title to create a new conversation, I will
> > after searching previous conversation first. But just as an example,
> Disney
> > Interactive in Palo Alto recently told me that they abandon AIR because
> > Flex support was now community based.
>
> No idea why they would think that. Adobe still offer paid support for Flex
> and AIR (as far as I'm aware) - and there are still companies that offer
> commercial support for Flex and AIR.
>
> And here's a short list of what community support have given Apache Flex:
> - Released versions 4.8, 4.9, 4.10, 4.11 and 4.12 is likely to be in a
> month or two.
> - Wider Flash Player and AIR version support including support for  Linux
> - New spark components
> - New mobile dpi skins
> - There's been over 1000 resolved JIRA issues since the donation to
> Apache, including "old" bugs Adobe had marked they wouldn't fix or fix
> later.
> - Significant speed and memory GC improvements.
> - Close to 20,000 installs of the SDK via the installer in the last 5
> months.
> - Work on JS version of the Flex SDK progressing nicely.
>
> And probably lots I've missed out on in that list, but community support
> is more a reason to use Apache Flex rather than not use it.
>
> Thanks,
> Justin