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Posted to users@spamassassin.apache.org by LuKreme <kr...@kreme.com> on 2009/08/13 04:36:14 UTC

Ahh! What's all this SPAM?!?!?

Got quite a few emails today from users complaining about the huge  
onslaught of SPAM into their mailboxes. One user in particular is used  
to getting 2-5 email messages a day and logged in this morning to over  
250 in the last 12 hours.

So, I investigated.

Ooops, I restarted spamd last night and forgot to check it had come up  
clean. 12 hours of no spamd running was an experience for my users.

OTOH, several users' reactions oh, "Oh my god, I had no idea there was  
that much spam" (I find my users almost never look at the SPAM  
mailbox) has certainly elevated me in their eyes. Might not be a bad  
reminder every year or 18 months to 'accidently' stop spamd for a few  
hours!


-- 
...but the senator, while insisting he was not intoxicated,
	could not explain his nudity.


Re: Ahh! What's all this SPAM?!?!?

Posted by Matus UHLAR - fantomas <uh...@fantomas.sk>.
> On Wed, 2009-08-12 at 20:36 -0600, LuKreme wrote:
> > I find my users almost never look at the SPAM  
> > mailbox

On 13.08.09 06:30, richard@buzzhost.co.uk wrote:
> There is an easy fix for that - take that facility away :-)

do you mean, take away spam filtering or the possibility to look at false
positives?

-- 
Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/
Warning: I wish NOT to receive e-mail advertising to this address.
Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu.
Windows found: (R)emove, (E)rase, (D)elete

Re: Ahh! What's all this SPAM?!?!?

Posted by LuKreme <kr...@kreme.com>.
On 13-Aug-2009, at 06:15, Matus UHLAR - fantomas wrote:
> 7 days is imho not enough. IF users forget to look at it, I'd give  
> them at
> leaast a month...

7 days seems to work pretty well. If users are desperate and willing  
to contact an admin, the entire mailspool is duplicated and stored for  
at least 10 weeks, but recovering mail from that backup spool is  
rather more difficult and takes intervention.

-- 
You try to shape the world to what you want the world to be.
	Carving your name a thousand times won't bring you back to me.
	Oh no, no I might as well go and tell it to the trees. Go and
	tell it to the trees, yeah.


Re: Ahh! What's all this SPAM?!?!?

Posted by Matus UHLAR - fantomas <uh...@fantomas.sk>.
> On 12-Aug-2009, at 23:30, richard@buzzhost.co.uk wrote:
>> On Wed, 2009-08-12 at 20:36 -0600, LuKreme wrote:
>>> I find my users almost never look at the SPAM
>>> mailbox
>> There is an easy fix for that - take that facility away :-)

On 13.08.09 05:18, LuKreme wrote:
> I am tempted. the various SPAM folders are more than half the mail  
> storage. And since everything is backed-up... but yeah, it would be a  
> bad idea and increase my workload. I can just throw more storage at the 
> burgeoning Spam problem (and I do auto-delete after 7 days, so it's not 
> nearly as bad as it once was.)

7 days is imho not enough. IF users forget to look at it, I'd give them at
leaast a month...
-- 
Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/
Warning: I wish NOT to receive e-mail advertising to this address.
Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu.
Silvester Stallone: Father of the RISC concept.

Re: Ahh! What's all this SPAM?!?!?

Posted by LuKreme <kr...@kreme.com>.
On 12-Aug-2009, at 23:30, richard@buzzhost.co.uk wrote:
> On Wed, 2009-08-12 at 20:36 -0600, LuKreme wrote:
>> I find my users almost never look at the SPAM
>> mailbox
> There is an easy fix for that - take that facility away :-)

I am tempted. the various SPAM folders are more than half the mail  
storage. And since everything is backed-up... but yeah, it would be a  
bad idea and increase my workload. I can just throw more storage at  
the burgeoning Spam problem (and I do auto-delete after 7 days, so  
it's not nearly as bad as it once was.)

-- 
The hippo of recollection stirred in the muddy waters of the mind.


Re: Ahh! What's all this SPAM?!?!?

Posted by "richard@buzzhost.co.uk" <ri...@buzzhost.co.uk>.
On Wed, 2009-08-12 at 20:36 -0600, LuKreme wrote:
> I find my users almost never look at the SPAM  
> mailbox
There is an easy fix for that - take that facility away :-)


Re: Ahh! What's all this SPAM?!?!?

Posted by Mike Cardwell <sp...@lists.grepular.com>.
LuKreme wrote:

> Got quite a few emails today from users complaining about the huge 
> onslaught of SPAM into their mailboxes. One user in particular is used 
> to getting 2-5 email messages a day and logged in this morning to over 
> 250 in the last 12 hours.
> 
> So, I investigated.
> 
> Ooops, I restarted spamd last night and forgot to check it had come up 
> clean. 12 hours of no spamd running was an experience for my users.
>  
> OTOH, several users' reactions oh, "Oh my god, I had no idea there was 
> that much spam" (I find my users almost never look at the SPAM mailbox) 
> has certainly elevated me in their eyes. Might not be a bad reminder 
> every year or 18 months to 'accidently' stop spamd for a few hours!

You have two options when SpamAssassin fails, until you fix it:

1.) Accept all mail including spam
2.) Defer all mail delivery

I tend to go for number 2. My MTA just responds with a temporary error 
if it can't speak to SpamAssassin.

-- 
Mike Cardwell - IT Consultant and LAMP developer
Cardwell IT Ltd. (UK Reg'd Company #06920226) http://cardwellit.com/