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Posted to issues@openoffice.apache.org by bu...@apache.org on 2013/01/01 20:19:19 UTC
[Bug 121564] New: Mail merge email hangs
https://issues.apache.org/ooo/show_bug.cgi?id=121564
Bug ID: 121564
Issue Type: DEFECT
Summary: Mail merge email hangs
Classification: Application
Product: word processor
Version: AOO 3.4.1
Hardware: PC
OS: Windows XP
Status: UNCONFIRMED
Severity: blocker
Priority: P3
Component: code
Assignee: issues@openoffice.apache.org
Reporter: erikfjer@gmail.com
CC: issues@openoffice.apache.org
Mailmerge was working perfectly on an unknown version prior to 3.4.1 update. I
do not have a record of prior version. The reported problems were resolved by
reverting to the legacy 3.3 version.
Problem description: Mailmerge database has 107 documents to email. The
preview screen - when paging through the merged letters with the right arrow,
function stops at 10, as if there are only 10 records, but when "next" is
selected, all
107 records are built, and can be saved as a single merged document.
When one attempts to email these records, the status bar is erratic, moving in
spurts, and stops prior to completion. Once it stopped at 15, once at 45,
several times at 50, but never completed all 107. When it stops like this, the
"stop button" is greyed out, like it believes the process finished normally,
and one can "close" the email progress window. However, the cursor is now an
hourglass on the underlying wizard screen, but even with this hourglass, one
can "finish" the wizard and then everything appears normal. However, not all
emails were delivered, in some cases the number was as low as 2 out of the
claimed 50.
Reverting to legacy Open office version 3.3.0 appears to have solved the
problems identified above, returning the system to smooth and proper
functioning as before the upgrade. The "merged record preview" function works
again, showing as many, or all, of the 107 records as desired. The send email
function works properly, stepping through all 107 email records, terminating
correctly, back to the merge wizard when selecting "close". All 107 email
messages were delivered correctly.
This entire scenario has been confirmed on two different PC's, one running
WinXP, the other Win7, with the same database and merge document.
The merge document is an ODT file with embedded merge fields. The database
document is an ODS file mail list.
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[Bug 121564] Mail merge email hangs
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121564
Rainer Bielefeld <ra...@bielefeldundbuss.de> changed:
What |Removed |Added
----------------------------------------------------------------------------
Status|UNCONFIRMED |RESOLVED
Resolution|--- |IRREPRODUCIBLE
--- Comment #2 from Rainer Bielefeld <ra...@bielefeldundbuss.de> ---
Closing issue due to reporter's inactivity.
@reporter:
Please feel free to reopen this Bug if you find out that the problem still
exists in the latest public release of AOO and if you can provide requested
additional information. We need a test kit (Attachment here in the Bug report)
and a detailed step by step instruction how to reproduce your problem, for
details please see <http://wiki.openoffice.org/wiki/QA/HowToFileIssue>!
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[Bug 121564] Mail merge email hangs
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121564
Rainer Bielefeld <ra...@bielefeldundbuss.de> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |needmoreinfo
CC| |rainerbielefeld_ooo_qa@biel
| |efeldundbuss.de
Severity|blocker |major
--- Comment #1 from Rainer Bielefeld <ra...@bielefeldundbuss.de> ---
@reporter:
Thank you for your feedback – unfortunately important information we will
need to reproduce your problem is missing.
Please add all information requested in following:
a) Write a meaningful Summary describing exactly what the problem is
b) Attach a sample document (not only screenshot) or refer to an existing
sample document in an other Bug with a link; to attach a file to this
bug report, just click on "Add an attachment" right on this page.
If you want to attach a test kit with multiple documents zip them into
a single testkit.zip and attach the testkit.zip
c) Contribute a document related step by step instruction containing every
key press and every mouse click how to reproduce your problem
d) Attach screenshots with comments if you believe that that might explain the
problem better than a text comment. Best way is to insert your screenshots
into a DRAW document and to add comments that explain what you want to show
e) if possible contribute an instruction how to create a sample document
from the scratch
f) add information
f3) concerning your PC (video card, ...)
f4) concerning your Operating System (Version, Distribution, Language)
f5) concerning your AOO version (with Build/revision ID if it's not a
public release) and localization (UI language, Locale setting)
f6) AOO settings that might be related to your problems
f7) how you launch AOO and how you opened the sample document
f8) Whether your problem persists when you renamed your user profile
(Quit Quickstart before!) before you launch AOO (please see
<http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues>)
Even if you can not provide all demanded information, every little new
information might bring the breakthrough.
Please do not cite these hints in your reply, but cite the items like:
c): Yes, also in CALC, not in Impress
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[Bug 121564] Mail merge email hangs
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=121564
Rob Weir <ro...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
QA Contact| |jigishails2000@gmail.com
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