[I] Download not Complect_ traffic server [trafficserver]

["amirhosseinramezann (via GitHub)" <gi...@apache.org>]

amirhosseinramezann opened a new issue, #10826:
URL: https://github.com/apache/trafficserver/issues/10826

   We use traffic server for our system and our clients use progresive downloader and folx download manager (Macos app). unfortunately, we encounter problems and the file is not downloaded until the end (usually it stops between 95 to 99% and fails.). But when we download the same file using other download managers or even the browser, it is completely downloaded.
   Should a parameter or configuration be changed in our trafficserver servers?
   This is very critical.


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Re: [I] Download not Complect_ traffic server [trafficserver]

["bneradt (via GitHub)" <gi...@apache.org>]

bneradt commented on issue #10826:
URL: https://github.com/apache/trafficserver/issues/10826#issuecomment-1819967830

   A few questions to help us make progress on this:
   
   1. What version of Apache Traffic Server are you running? (master, 9.2.3, etc.).
   2. We notice that you are getting 206 responses, so I suppose these are partial object requests. I'm not sure why there may be issues, but it might be helpful to try turning off [HTTP caching](https://docs.trafficserver.apache.org/en/latest/admin-guide/files/records.yaml.en.html#proxy-config-http-cache-http) and see whether the problem persists.
   3. Can you turn on `http` [debug tag](https://docs.trafficserver.apache.org/en/latest/admin-guide/files/records.yaml.en.html#proxy-config-diags-debug-tags) logging (see also [debug.enabled](https://docs.trafficserver.apache.org/en/latest/admin-guide/files/records.yaml.en.html#proxy-config-diags-debug-enabled)) attach that to the ticket for a failed transaction.
   4. Can you turn on [TLS session key logging](https://docs.trafficserver.apache.org/en/latest/admin-guide/files/records.yaml.en.html#proxy-config-ssl-keylog-file) and take a TCP dump for both the client and origin traffic. Then attach both the TCP dump and TLS session key log file. This will give objective information about what traffic you're seeing.
   
   Thanks. Be aware that many devs are on Thanksgiving break, so responses may be slower than usual.


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Re: [I] Download not Complect_ traffic server [trafficserver]

["amirhosseinramezann (via GitHub)" <gi...@apache.org>]

amirhosseinramezann commented on issue #10826:
URL: https://github.com/apache/trafficserver/issues/10826#issuecomment-1817786824

   [sample.log](https://github.com/apache/trafficserver/files/13402699/sample.log)
   


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Re: [I] test [trafficserver]

["amirhosseinramezann (via GitHub)" <gi...@apache.org>]

amirhosseinramezann closed issue #10826: test
URL: https://github.com/apache/trafficserver/issues/10826


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