[jira] [Created] (SOLR-7796) Implement a "gather support info" button

["Shawn Heisey (JIRA)" <ji...@apache.org>]

Shawn Heisey created SOLR-7796:
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             Summary: Implement a "gather support info" button
                 Key: SOLR-7796
                 URL: https://issues.apache.org/jira/browse/SOLR-7796
             Project: Solr
          Issue Type: Improvement
          Components: web gui
            Reporter: Shawn Heisey
            Priority: Minor


A "gather support info" button in the admin UI would be extremely helpful.  There are some basic pieces of info that we like to have for problem reports on the user list, so there should be an easy way for a user to gather that info.

Some of the more basic bits of info would be easy to include in a single file that's easy to cut/paste -- java version, heap info, core/collection names, directories, and stats, etc.  If available, it should include server info like memory, commandline args, ZK info, and possibly disk space.

There could be two buttons -- one that gathers smaller info into an XML, JSON, or .properties structure that can be easily cut/paste into an email message, and another that gathers larger info like files for configuration and schema along with the other info (grabbing from zookeeper if running in cloud mode) and packages it into a .zip file.  Because the user list eats almost all attachments, we would need to come up with some advice for sharing the zipfile.  I hate to ask INFRA for a file sharing service, but that might not be a bad idea.




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