Business Process Question - Best Way to Handle

[ja...@productive1.com]

Good Morning.  I am looking for the best way in Ofbiz to handle a
business process for one of my clients.

They are a Consumer Electronics Parts Distributor and they sell
replacement parts for items like plasma TVs, refrigerators, etc.  They
have a concept of a "Core" charge.  A core charge is a price they charge
if the core or bad part has not been returned

When they sell the part they add this core charge as a line item but it
is really not an inventory item when the replacement part.  If the core
or bad part is returned then the core charge is removed from the
invoice.  They have to track that the which order the core was returned
from as well as which customer.

The core now goes into inventory as a bad part but can not go back in
with the original part number

Now if the core is not returned the customer is responsible for the
original core charge.

Anyone have experience in this industry or based on the brief
description above suggest the best way OFbiz can handle this process.

Thanks in Advance!

James

Re: Business Process Question - Best Way to Handle

[Craig Parker <cr...@fossfolks.com>]

I haven't gotten this far yet into OFBiz, but I'm already wondering the 
same kind of thing. Is there something like an item class you can create 
where things go on the invoice but there's no inventory? Things like 
labor, service charges, core charges, etc. I've seen in the ERP I work 
with now "generic" items, but they still get tracked inventory-wise; 
they're more for those big buckets of miscellaneous tools you see in 
auto stores near the front counter.


On 03/08/2017 07:28 AM, james@productive1.com wrote:
> Good Morning.  I am looking for the best way in Ofbiz to handle a
> business process for one of my clients.
>
> They are a Consumer Electronics Parts Distributor and they sell
> replacement parts for items like plasma TVs, refrigerators, etc.  They
> have a concept of a "Core" charge.  A core charge is a price they charge
> if the core or bad part has not been returned
>
> When they sell the part they add this core charge as a line item but it
> is really not an inventory item when the replacement part.  If the core
> or bad part is returned then the core charge is removed from the
> invoice.  They have to track that the which order the core was returned
> from as well as which customer.
>
> The core now goes into inventory as a bad part but can not go back in
> with the original part number
>
> Now if the core is not returned the customer is responsible for the
> original core charge.
>
> Anyone have experience in this industry or based on the brief
> description above suggest the best way OFbiz can handle this process.
>
> Thanks in Advance!
>
> James