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Posted to issues@guacamole.apache.org by "Jimmy (Jira)" <ji...@apache.org> on 2021/05/28 13:41:00 UTC
[jira] [Comment Edited] (GUACAMOLE-1354) Printing problem that
freezes the guacd
[ https://issues.apache.org/jira/browse/GUACAMOLE-1354?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=17353362#comment-17353362 ]
Jimmy edited comment on GUACAMOLE-1354 at 5/28/21, 1:40 PM:
------------------------------------------------------------
[~mjumper], Thanks for your reply.
{quote}Do you mean that the specific RDP connection involved hangs?
Assuming this is reproducible, I don't see how/why this would result in the entire guacd service hanging.
{quote}
Yes. I incorrectly checked. The entire guacd service doesn't freeze. Only the specific RDP connection involved hangs.
{quote}I would expect this to affect only the user that happens to be very aggressively printing.
{quote}
I checked this issue again.
Although a user doesn't prints a document quickly and successively, this is easily reproducible.
Instead of printing with mouse, when using keyboard quickly, this issue is more frequently reproducible.
That's, after opening the document, when pressing *Ctrl+P* and pressing *Enter* quickly, this issue is more frequently reproducible.
Also, as you see the following image, you can see that the relevant RDP connection isn't killed still after killing the entire connection by *Ctrl+C*.
!image-2021-05-28-16-15-17-531.png!
was (Author: myjimmy):
{quote}Do you mean that the specific RDP connection involved hangs?
Assuming this is reproducible, I don't see how/why this would result in the entire guacd service hanging.
{quote}
Yes. I incorrectly checked. The entire guacd service doesn't freeze. Only the specific RDP connection involved hangs.
{quote}I would expect this to affect only the user that happens to be very aggressively printing.
{quote}
I checked this issue again.
Although a user doesn't prints a document quickly and successively, this is easily reproducible.
Instead of printing with mouse, when using keyboard quickly, this issue is more frequently reproducible.
That's, after opening the document, when pressing *Ctrl+P* and pressing *Enter* quickly, this issue is more frequently reproducible.
Also, as you see the following image, you can see that the relevant RDP connection isn't killed still after killing the entire connection by *Ctrl+C*.
!image-2021-05-28-16-15-17-531.png!
> Printing problem that freezes the guacd
> ---------------------------------------
>
> Key: GUACAMOLE-1354
> URL: https://issues.apache.org/jira/browse/GUACAMOLE-1354
> Project: Guacamole
> Issue Type: Bug
> Components: guacamole-client, guacamole-server
> Affects Versions: 1.3.0
> Environment: Windows Server 2019 Datacenter, Ubuntu 18.04, Chrome: 90.0.4430.212, Windows 10 Pro 20H2
> Reporter: Jimmy
> Priority: Major
> Fix For: 1.4.0
>
> Attachments: guacd-printing.log, image-2021-05-25-11-05-36-823.png, image-2021-05-28-16-15-17-531.png
>
>
> I found the printing problem that freezes the guacd when printing quickly and successively.
>
> *[Test environment]*
> RDP Server: Windows Server 2019 Datacenter
> Server: Ubuntu 18.04
> Guacamole Client: [#6644955f|https://github.com/apache/guacamole-client/commit/6644955fff07db7844f0b495b4abfabf2b700e21] on master branch
> Guacamole Server: [#44145f68|https://github.com/apache/guacamole-server/commit/44145f681aa3cf08e9cf01e99a68096c77bcab39] on master branch
> Chrome: 90.0.4430.212
> User: Windows 10 Pro, 20H2
> *[Test case]*
> # Connect to Windows Server 2019 through Apache guacamole.
> # Open *Notepad*.
> # Type some text.
> # Press Ctrl+P and select *Guacamole Printer.*
> # Click *"Print"* button.
> !image-2021-05-25-11-05-36-823.png!
> When repeating step 4 and 5 quickly and successively, we can see this issue soon.
> I attach the guacamole server log when encountering the freeze issue.
> *[Rough Analysis]*
> When the guacd doesn't receive *GUAC_RDP_PRINT_JOB_ACK_RECEIVED* from the guacamole client due to unknown reason, *guac_rdp_print_job_wait_for_ack()* function suspends execution of the *guac_rdp_print_job_output_thread()* thread for ever.
>
> Thanks.
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