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Posted to issues@openoffice.apache.org by bu...@apache.org on 2012/09/15 01:55:22 UTC
[Bug 120974] New: All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
https://issues.apache.org/ooo/show_bug.cgi?id=120974
Priority: P3
Bug ID: 120974
Assignee: ooo-issues@incubator.apache.org
Summary: All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Severity: normal
Issue Type: DEFECT
Classification: Application
OS: All
Reporter: decostj@excite.com
Hardware: All
Status: UNCONFIRMED
Version: AOO 3.4.1
Component: ui
Product: installation
I have a Windows7 installation with OO 3.4.1. I recently installed 3.4.1 and I
am not sure which exact version I upgraded from. It was 3.something.
I've done the most "recreation" with Word and Calc.
If I open either program with a document, walk away and do nothing, the program
will close itself and show the screen explaining the document I was working on
(in this case untitled.whatever) will be recovered the next time I launch the
application. The system will stay hung up on this screen and it will never
close. It becomes unresponsive to any closing options and I must cancel it
through Task Manager.
If I open either program and try to un-check the Automatically Check for
Updates option in Tools/Options, and then immediately close the application --
it looks like everything was successful, but 30 seconds later the previously
described screen pops up and -- read the rest of previous paragraph. Then, if
I immediately re-open the program again and check the Automatic Update check
box -- it is reset as selected and didn't save my change to un-select it.
If I open either program with a document and look around or make small changes,
it will crash and go through the same process as above. However, the crash
seems more time based than action based as it doesn't seem to matter what I am
doing with the file -- editing an existing one or opening/closing a new one.
I have tried resetting the User Profile several times by backing up the User
directory (renaming it User-bak) and then rebooted and tried again -- at least
6 times. The same problem occurs over and over again.
I am in the process of downloading 003.3 to see if that fixes the problem as I
need to get some work done. If you need any more details (or for me to
continue recreating the problem, please let me know and I will re-install
3.4.1.
Thank you.
Jeane deCoster
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You are receiving this mail because:
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[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
Shari <sh...@uneedstuff.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |shari.smith@uneedstuff.com
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You are receiving this mail because:
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[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
natuwes1968@gmail.com changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |natuwes1968@gmail.com
--- Comment #1 from natuwes1968@gmail.com ---
(In reply to comment #0)
> I have a Windows7 installation with OO 3.4.1. I recently installed 3.4.1
> and I am not sure which exact version I upgraded from. It was 3.something.
>
> I've done the most "recreation" with Word and Calc.
>
> If I open either program with a document, walk away and do nothing, the
> program will close itself and show the screen explaining the document I was
> working on (in this case untitled.whatever) will be recovered the next time
> I launch the application. The system will stay hung up on this screen and
> it will never close. It becomes unresponsive to any closing options and I
> must cancel it through Task Manager.
>
Unfortunately, I experience a similar kind of error. I am using winXPSP3 and OO
3.4.1; when trying to open any file with the OO-extension, nine out of ten
times the file will not open. The program files soffice.bin and soffice.exe are
mentioned in the task manager though, but the file itself doesn't open at all
and the system freezes, unless I close the above two files mentioned by means
of the task manager. I have not yet been able to install OO 3.4.1. in win7 at
this time, due to another bug, so I don't know if it will work there or not.
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You are receiving this mail because:
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[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
Shari <we...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |webweaver64@gmail.com
--- Comment #5 from Shari <we...@gmail.com> ---
Also Win7 and having this issue. I've completely uninstalled and removed all
User information to make it create from scratch. After the crash, I'm unable to
"OK" the Document Recovery window and have to force a close. I've disabled my
anti-virus program, as I had had an issue with that causing problems a few
upgrades back, but this issue still occurred.
--
You are receiving this mail because:
You are the assignee for the bug.
[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
Yurggent Alfredo Chable Torrez <yu...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords|needmoreinfo |
Status|UNCONFIRMED |RESOLVED
Resolution|--- |FIXED
--- Comment #8 from Yurggent Alfredo Chable Torrez <yu...@gmail.com> ---
not presented the issue described, this has been resolved.
Verified with AOO 4.0 in W7
Regars.
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You are receiving this mail because:
You are the assignee for the bug.
[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
Richard Burton <bu...@blueyonder.co.uk> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |burtthebike@blueyonder.co.u
| |k
--- Comment #2 from Richard Burton <bu...@blueyonder.co.uk> ---
(In reply to comment #0)
> I have a Windows7 installation with OO 3.4.1. I recently installed 3.4.1
> and I am not sure which exact version I upgraded from. It was 3.something.
>
> I've done the most "recreation" with Word and Calc.
>
> If I open either program with a document, walk away and do nothing, the
> program will close itself and show the screen explaining the document I was
> working on (in this case untitled.whatever) will be recovered the next time
> I launch the application. The system will stay hung up on this screen and
> it will never close. It becomes unresponsive to any closing options and I
> must cancel it through Task Manager.
>
> If I open either program and try to un-check the Automatically Check for
> Updates option in Tools/Options, and then immediately close the application
> -- it looks like everything was successful, but 30 seconds later the
> previously described screen pops up and -- read the rest of previous
> paragraph. Then, if I immediately re-open the program again and check the
> Automatic Update check box -- it is reset as selected and didn't save my
> change to un-select it.
>
> If I open either program with a document and look around or make small
> changes, it will crash and go through the same process as above. However,
> the crash seems more time based than action based as it doesn't seem to
> matter what I am doing with the file -- editing an existing one or
> opening/closing a new one.
>
> I have tried resetting the User Profile several times by backing up the User
> directory (renaming it User-bak) and then rebooted and tried again -- at
> least 6 times. The same problem occurs over and over again.
>
> I am in the process of downloading 003.3 to see if that fixes the problem as
> I need to get some work done. If you need any more details (or for me to
> continue recreating the problem, please let me know and I will re-install
> 3.4.1.
>
> Thank you.
>
> Jeane deCoster
Same problem, the document will be usable for a max of 30 seconds and then
crashes, and when recovered, same happens again.
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You are receiving this mail because:
You are the assignee for the bug.
[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
N James Dam <ea...@comcast.net> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |eadnjd@comcast.net
--- Comment #4 from N James Dam <ea...@comcast.net> ---
Attention: Hagar
These crashes seem to have gone away once, but now will not allow me to do
anything useful with Open office! There are several old profiles in the
attachment as well as the current one. All are equally worthless!
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You are receiving this mail because:
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[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
liupingtan <do...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
QA Contact|anilmotupalle@gmail.com |yurggent1.791@gmail.com
--
You are receiving this mail because:
You are the assignee for the bug.
[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
Yurggent Alfredo Chable Torrez <yu...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
Keywords| |needmoreinfo
Latest|--- |AOO 4.0.0
Confirmation on| |
--- Comment #7 from Yurggent Alfredo Chable Torrez <yu...@gmail.com> ---
Hi Jeane,
I have done the steps and i dont have any problem, i not sure if the problem
was solved.
Can you attach a file? for check the bug.
I checked this bug with AOO 4.0.0 AOO400m1(Build:9700) - Rev. 1460363
Rev.1457606
in Windows 7 (SP 1).
Regars.
Yurggent Alfredo
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You are receiving this mail because:
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[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
Ariel Constenla-Haile <ar...@apache.org> changed:
What |Removed |Added
----------------------------------------------------------------------------
CC| |arielch@apache.org
--- Comment #3 from Ariel Constenla-Haile <ar...@apache.org> ---
Please read the Release Notes:
http://www.openoffice.org/development/releases/3.4.1.html#AOO3.4.1ReleaseNotes-KnownIssues
Apache OpenOffice 3.4.0 and 3.4.1 manage the user profile differently than
previous versions. The old user profile is automatically converted so that
users can keep their extensions and settings. In a minority of cases,
especially with highly customized profiles (many extensions or customizations)
the conversion doesn't succeed. Common symptoms are: frequent application
crashes, problems with dictionaries or thesaurus, OpenOffice starting and
crashing after a few seconds. To solve this, just reset/rename your user
profile as explained in the official OpenOffice forum.
http://user.services.openoffice.org/en/forum/viewtopic.php?t=12426
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You are receiving this mail because:
You are the assignee for the bug.
[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
liupingtan <do...@gmail.com> changed:
What |Removed |Added
----------------------------------------------------------------------------
QA Contact| |anilmotupalle@gmail.com
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You are receiving this mail because:
You are the assignee for the bug.
[Bug 120974] All applications within OO 3.4.1 crash within 30
seconds of opening Writer, Calc and Base
Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120974
--- Comment #6 from Shari <sh...@uneedstuff.com> ---
(In reply to comment #5)
> Also Win7 and having this issue. I've completely uninstalled and removed all
> User information to make it create from scratch. After the crash, I'm unable
> to "OK" the Document Recovery window and have to force a close. I've
> disabled my anti-virus program, as I had had an issue with that causing
> problems a few upgrades back, but this issue still occurred.
After doing this & rebooting, I'm now able to work in AOO without a crash at
least for the last 10 minutes ;)
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