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Posted to users@openoffice.apache.org by Brett Henderson <br...@live.com> on 2019/05/07 06:03:15 UTC

constantly crashing

I have used open office for at least 10 years, and I appreciate your product. I recently purchased a new computer (Windows 10), and I installed your latest update. Unfortunately, it is constantly crashing. I uninstalled and re-installed to ensure there wasn’t an issue with the installation; however, the problem has persisted.

I don’t know if there is a patch available to fix this problem or not.

Thanks,

Brett

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

Re: constantly crashing

Posted by Rory O'Farrell <of...@iol.ie>.
On Tue, 7 May 2019 12:01:34 +0200
Andrea Vt <an...@gmx.ch> wrote:

> "10 Years" - nice, but that doesn't help to fix the Problem.
> 
> "Your latest update" - We ar users as you too, nothing else. It's not
> our product and not our update :-)
> 
> I personally never had crashes using OO on Windows 10 - for this reason
> we need to know a little bit more
> 
> -> What is crashing? Windows or OO?
> 
> -> Is it really a crash or is OO just not starting?
> 
> -> Is there an error message?

A Windows 10 update some months ago was reported to produce serious instability in OpenOffice.  Further reports were that a later Win 1 update cured this.  So my suggestion is that you should tell Win 10 to _fully_ update, and see if that cures the problem.

RoryOF

> 
> 
> Am 07.05.2019 um 08:03 schrieb Brett Henderson:
> > I have used open office for at least 10 years, and I appreciate your product. I recently purchased a new computer (Windows 10), and I installed your latest update. Unfortunately, it is constantly crashing. I uninstalled and re-installed to ensure there wasn’t an issue with the installation; however, the problem has persisted.
> >
> > I don’t know if there is a patch available to fix this problem or not.
> >
> > Thanks,
> >
> > Brett
> >
> > Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
> >
> >
> 
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-- 
Rory O'Farrell <of...@iol.ie>

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Re: constantly crashing

Posted by Andrea Vt <an...@gmx.ch>.
"10 Years" - nice, but that doesn't help to fix the Problem.

"Your latest update" - We ar users as you too, nothing else. It's not
our product and not our update :-)

I personally never had crashes using OO on Windows 10 - for this reason
we need to know a little bit more

-> What is crashing? Windows or OO?

-> Is it really a crash or is OO just not starting?

-> Is there an error message?


Am 07.05.2019 um 08:03 schrieb Brett Henderson:
> I have used open office for at least 10 years, and I appreciate your product. I recently purchased a new computer (Windows 10), and I installed your latest update. Unfortunately, it is constantly crashing. I uninstalled and re-installed to ensure there wasn’t an issue with the installation; however, the problem has persisted.
>
> I don’t know if there is a patch available to fix this problem or not.
>
> Thanks,
>
> Brett
>
> Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10
>
>

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