You are viewing a plain text version of this content. The canonical link for it is here.
Posted to labs@labs.apache.org by Rich Bowen <rb...@rcbowen.com> on 2018/03/19 14:08:37 UTC
Help Wanted with Help Wanted
We have this awesome Help Wanted system, but something's not connecting
the dots. We get a few of these "I want to help" messages every month,
but I have never once (that I remember) see any followup from the
volunteer who has said that they want to help.
The Help Wanted system, which was written over a few days by Daniel, is
great, but it's incomplete. We need to adopt it and add the features
that are missing. Is this possibly something that we want to move to
Labs for enhancement? (Danny has been itching for some activity in Labs!)
In particular, I'd like to see some of the following features:
* When someone indicates interest, this information is added to the Help
Wanted item, and we have some way to follow up with them in a week, 2
weeks, a month, and so on. Perhaps some automated reminders?
* The ability to edit items
* The ability to add notes, status updates, and so on, to an item ... or
should we just connect an item with an actual ticket? Dunno.
* General usability and navigational enhancements. I frequently get
"stuck in a corner" and have to start from the front page again.
I am specifically and intentionally not asking Daniel to do this,
because we need to diversify the code base, and not have another tool
that only Daniel understands.
FWIW, the code is in
https://svn.apache.org/repos/asf/comdev/helpwanted.apache.org and is
open for commits from all comdev members (I think). But we have various
non-comdev projects using the code, and so having it somewhere that they
can tweak it might be useful, and will hopefully also promote more
widespread adoption.
---------------------------------------------------------------------
To unsubscribe, e-mail: labs-unsubscribe@labs.apache.org
For additional commands, e-mail: labs-help@labs.apache.org
Re: Help Wanted with Help Wanted
Posted by Danny Angus <da...@gmail.com>.
Hi,
I only seem to have caught the end of this conversation, but I see my name
mentioned!
Yes, labs would be more than happy to host an effort to improve tooling,
subscribe to labs@labs.a.o when you're ready and I'll kick it all off for
you.
D.
On Mon, 19 Mar 2018, 7:39 pm Rich Bowen, <rb...@rcbowen.com> wrote:
>
>
> On 03/19/2018 02:37 PM, Jim Riggs wrote:
> >> On 19 Mar 2018, at 09:08, Rich Bowen <rb...@rcbowen.com> wrote:
> >>
> >> We have this awesome Help Wanted system, but something's not connecting
> the dots. We get a few of these "I want to help" messages every month, but
> I have never once (that I remember) see any followup from the volunteer who
> has said that they want to help.
> >>
> >> The Help Wanted system, which was written over a few days by Daniel, is
> great, but it's incomplete. We need to adopt it and add the features that
> are missing. Is this possibly something that we want to move to Labs for
> enhancement? (Danny has been itching for some activity in Labs!)
> >>
> >> In particular, I'd like to see some of the following features:
> >>
> >> * When someone indicates interest, this information is added to the
> Help Wanted item, and we have some way to follow up with them in a week, 2
> weeks, a month, and so on. Perhaps some automated reminders?
> >>
> >> * The ability to edit items
> >>
> >> * The ability to add notes, status updates, and so on, to an item ...
> or should we just connect an item with an actual ticket? Dunno.
> >>
> >> * General usability and navigational enhancements. I frequently get
> "stuck in a corner" and have to start from the front page again.
> >
> >
> > Based on these requirements, does it make more sense to just have Help
> Wanted be a JIRA project? It may not be the most engaging interface to get
> started, but maybe some type of skin or proxy could be put in front of it
> as a splash/landing/search entry point? Once you're into a JIRA issue
> itself, though, it could check off all four of your feature requests above.
> Maybe this is just an instance where we don't need to reinvent the wheel?
>
> Maaaaaybe?
>
> See the bottom of http://community.apache.org - that widget there is
> pulled out of Help Wanted. Is this something that we can do with Jira?
>
> I'm not terribly concerned with the "create an issue" side being
> engaging. We can figure that out.
>
> I am, however, very concerned with the "see what's available" side being
> engaging, since we are trying to engage new volunteers, on potentially
> non-technical tasks. Indeed, almost *all* of the tasks that I care about
> are non-technical tasks, and so our target audience is likely unfamiliar
> with Jira and not keen on learning it.
>
> If this kind of widget is doable with Jira, that would indeed save us
> time and yet more volunteer resources.
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: labs-unsubscribe@labs.apache.org
> For additional commands, e-mail: labs-help@labs.apache.org
>
>
Re: Help Wanted with Help Wanted
Posted by "Kevin A. McGrail" <km...@apache.org>.
Rich great issue to surface. It's a big turnoff if volunteers are saying I
want to help and they are not getting direction or input.
Even a talk about JFDI is help. They need to know not to wait for
'authoritative' responses.
On Mon, Mar 19, 2018, 15:39 Rich Bowen <rb...@rcbowen.com> wrote:
>
>
> On 03/19/2018 02:37 PM, Jim Riggs wrote:
> >> On 19 Mar 2018, at 09:08, Rich Bowen <rb...@rcbowen.com> wrote:
> >>
> >> We have this awesome Help Wanted system, but something's not connecting
> the dots. We get a few of these "I want to help" messages every month, but
> I have never once (that I remember) see any followup from the volunteer who
> has said that they want to help.
> >>
> >> The Help Wanted system, which was written over a few days by Daniel, is
> great, but it's incomplete. We need to adopt it and add the features that
> are missing. Is this possibly something that we want to move to Labs for
> enhancement? (Danny has been itching for some activity in Labs!)
> >>
> >> In particular, I'd like to see some of the following features:
> >>
> >> * When someone indicates interest, this information is added to the
> Help Wanted item, and we have some way to follow up with them in a week, 2
> weeks, a month, and so on. Perhaps some automated reminders?
> >>
> >> * The ability to edit items
> >>
> >> * The ability to add notes, status updates, and so on, to an item ...
> or should we just connect an item with an actual ticket? Dunno.
> >>
> >> * General usability and navigational enhancements. I frequently get
> "stuck in a corner" and have to start from the front page again.
> >
> >
> > Based on these requirements, does it make more sense to just have Help
> Wanted be a JIRA project? It may not be the most engaging interface to get
> started, but maybe some type of skin or proxy could be put in front of it
> as a splash/landing/search entry point? Once you're into a JIRA issue
> itself, though, it could check off all four of your feature requests above.
> Maybe this is just an instance where we don't need to reinvent the wheel?
>
> Maaaaaybe?
>
> See the bottom of http://community.apache.org - that widget there is
> pulled out of Help Wanted. Is this something that we can do with Jira?
>
> I'm not terribly concerned with the "create an issue" side being
> engaging. We can figure that out.
>
> I am, however, very concerned with the "see what's available" side being
> engaging, since we are trying to engage new volunteers, on potentially
> non-technical tasks. Indeed, almost *all* of the tasks that I care about
> are non-technical tasks, and so our target audience is likely unfamiliar
> with Jira and not keen on learning it.
>
> If this kind of widget is doable with Jira, that would indeed save us
> time and yet more volunteer resources.
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@community.apache.org
> For additional commands, e-mail: dev-help@community.apache.org
>
>
Re: Help Wanted with Help Wanted
Posted by Danny Angus <da...@gmail.com>.
Hi,
I only seem to have caught the end of this conversation, but I see my name
mentioned!
Yes, labs would be more than happy to host an effort to improve tooling,
subscribe to labs@labs.a.o when you're ready and I'll kick it all off for
you.
D.
On Mon, 19 Mar 2018, 7:39 pm Rich Bowen, <rb...@rcbowen.com> wrote:
>
>
> On 03/19/2018 02:37 PM, Jim Riggs wrote:
> >> On 19 Mar 2018, at 09:08, Rich Bowen <rb...@rcbowen.com> wrote:
> >>
> >> We have this awesome Help Wanted system, but something's not connecting
> the dots. We get a few of these "I want to help" messages every month, but
> I have never once (that I remember) see any followup from the volunteer who
> has said that they want to help.
> >>
> >> The Help Wanted system, which was written over a few days by Daniel, is
> great, but it's incomplete. We need to adopt it and add the features that
> are missing. Is this possibly something that we want to move to Labs for
> enhancement? (Danny has been itching for some activity in Labs!)
> >>
> >> In particular, I'd like to see some of the following features:
> >>
> >> * When someone indicates interest, this information is added to the
> Help Wanted item, and we have some way to follow up with them in a week, 2
> weeks, a month, and so on. Perhaps some automated reminders?
> >>
> >> * The ability to edit items
> >>
> >> * The ability to add notes, status updates, and so on, to an item ...
> or should we just connect an item with an actual ticket? Dunno.
> >>
> >> * General usability and navigational enhancements. I frequently get
> "stuck in a corner" and have to start from the front page again.
> >
> >
> > Based on these requirements, does it make more sense to just have Help
> Wanted be a JIRA project? It may not be the most engaging interface to get
> started, but maybe some type of skin or proxy could be put in front of it
> as a splash/landing/search entry point? Once you're into a JIRA issue
> itself, though, it could check off all four of your feature requests above.
> Maybe this is just an instance where we don't need to reinvent the wheel?
>
> Maaaaaybe?
>
> See the bottom of http://community.apache.org - that widget there is
> pulled out of Help Wanted. Is this something that we can do with Jira?
>
> I'm not terribly concerned with the "create an issue" side being
> engaging. We can figure that out.
>
> I am, however, very concerned with the "see what's available" side being
> engaging, since we are trying to engage new volunteers, on potentially
> non-technical tasks. Indeed, almost *all* of the tasks that I care about
> are non-technical tasks, and so our target audience is likely unfamiliar
> with Jira and not keen on learning it.
>
> If this kind of widget is doable with Jira, that would indeed save us
> time and yet more volunteer resources.
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: labs-unsubscribe@labs.apache.org
> For additional commands, e-mail: labs-help@labs.apache.org
>
>
Re: Help Wanted with Help Wanted
Posted by "Kevin A. McGrail" <km...@apache.org>.
Rich great issue to surface. It's a big turnoff if volunteers are saying I
want to help and they are not getting direction or input.
Even a talk about JFDI is help. They need to know not to wait for
'authoritative' responses.
On Mon, Mar 19, 2018, 15:39 Rich Bowen <rb...@rcbowen.com> wrote:
>
>
> On 03/19/2018 02:37 PM, Jim Riggs wrote:
> >> On 19 Mar 2018, at 09:08, Rich Bowen <rb...@rcbowen.com> wrote:
> >>
> >> We have this awesome Help Wanted system, but something's not connecting
> the dots. We get a few of these "I want to help" messages every month, but
> I have never once (that I remember) see any followup from the volunteer who
> has said that they want to help.
> >>
> >> The Help Wanted system, which was written over a few days by Daniel, is
> great, but it's incomplete. We need to adopt it and add the features that
> are missing. Is this possibly something that we want to move to Labs for
> enhancement? (Danny has been itching for some activity in Labs!)
> >>
> >> In particular, I'd like to see some of the following features:
> >>
> >> * When someone indicates interest, this information is added to the
> Help Wanted item, and we have some way to follow up with them in a week, 2
> weeks, a month, and so on. Perhaps some automated reminders?
> >>
> >> * The ability to edit items
> >>
> >> * The ability to add notes, status updates, and so on, to an item ...
> or should we just connect an item with an actual ticket? Dunno.
> >>
> >> * General usability and navigational enhancements. I frequently get
> "stuck in a corner" and have to start from the front page again.
> >
> >
> > Based on these requirements, does it make more sense to just have Help
> Wanted be a JIRA project? It may not be the most engaging interface to get
> started, but maybe some type of skin or proxy could be put in front of it
> as a splash/landing/search entry point? Once you're into a JIRA issue
> itself, though, it could check off all four of your feature requests above.
> Maybe this is just an instance where we don't need to reinvent the wheel?
>
> Maaaaaybe?
>
> See the bottom of http://community.apache.org - that widget there is
> pulled out of Help Wanted. Is this something that we can do with Jira?
>
> I'm not terribly concerned with the "create an issue" side being
> engaging. We can figure that out.
>
> I am, however, very concerned with the "see what's available" side being
> engaging, since we are trying to engage new volunteers, on potentially
> non-technical tasks. Indeed, almost *all* of the tasks that I care about
> are non-technical tasks, and so our target audience is likely unfamiliar
> with Jira and not keen on learning it.
>
> If this kind of widget is doable with Jira, that would indeed save us
> time and yet more volunteer resources.
>
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: dev-unsubscribe@community.apache.org
> For additional commands, e-mail: dev-help@community.apache.org
>
>
Re: Help Wanted with Help Wanted
Posted by Rich Bowen <rb...@rcbowen.com>.
On 03/19/2018 02:37 PM, Jim Riggs wrote:
>> On 19 Mar 2018, at 09:08, Rich Bowen <rb...@rcbowen.com> wrote:
>>
>> We have this awesome Help Wanted system, but something's not connecting the dots. We get a few of these "I want to help" messages every month, but I have never once (that I remember) see any followup from the volunteer who has said that they want to help.
>>
>> The Help Wanted system, which was written over a few days by Daniel, is great, but it's incomplete. We need to adopt it and add the features that are missing. Is this possibly something that we want to move to Labs for enhancement? (Danny has been itching for some activity in Labs!)
>>
>> In particular, I'd like to see some of the following features:
>>
>> * When someone indicates interest, this information is added to the Help Wanted item, and we have some way to follow up with them in a week, 2 weeks, a month, and so on. Perhaps some automated reminders?
>>
>> * The ability to edit items
>>
>> * The ability to add notes, status updates, and so on, to an item ... or should we just connect an item with an actual ticket? Dunno.
>>
>> * General usability and navigational enhancements. I frequently get "stuck in a corner" and have to start from the front page again.
>
>
> Based on these requirements, does it make more sense to just have Help Wanted be a JIRA project? It may not be the most engaging interface to get started, but maybe some type of skin or proxy could be put in front of it as a splash/landing/search entry point? Once you're into a JIRA issue itself, though, it could check off all four of your feature requests above. Maybe this is just an instance where we don't need to reinvent the wheel?
Maaaaaybe?
See the bottom of http://community.apache.org - that widget there is
pulled out of Help Wanted. Is this something that we can do with Jira?
I'm not terribly concerned with the "create an issue" side being
engaging. We can figure that out.
I am, however, very concerned with the "see what's available" side being
engaging, since we are trying to engage new volunteers, on potentially
non-technical tasks. Indeed, almost *all* of the tasks that I care about
are non-technical tasks, and so our target audience is likely unfamiliar
with Jira and not keen on learning it.
If this kind of widget is doable with Jira, that would indeed save us
time and yet more volunteer resources.
---------------------------------------------------------------------
To unsubscribe, e-mail: labs-unsubscribe@labs.apache.org
For additional commands, e-mail: labs-help@labs.apache.org
Re: Help Wanted with Help Wanted
Posted by Rich Bowen <rb...@rcbowen.com>.
On 03/19/2018 02:37 PM, Jim Riggs wrote:
>> On 19 Mar 2018, at 09:08, Rich Bowen <rb...@rcbowen.com> wrote:
>>
>> We have this awesome Help Wanted system, but something's not connecting the dots. We get a few of these "I want to help" messages every month, but I have never once (that I remember) see any followup from the volunteer who has said that they want to help.
>>
>> The Help Wanted system, which was written over a few days by Daniel, is great, but it's incomplete. We need to adopt it and add the features that are missing. Is this possibly something that we want to move to Labs for enhancement? (Danny has been itching for some activity in Labs!)
>>
>> In particular, I'd like to see some of the following features:
>>
>> * When someone indicates interest, this information is added to the Help Wanted item, and we have some way to follow up with them in a week, 2 weeks, a month, and so on. Perhaps some automated reminders?
>>
>> * The ability to edit items
>>
>> * The ability to add notes, status updates, and so on, to an item ... or should we just connect an item with an actual ticket? Dunno.
>>
>> * General usability and navigational enhancements. I frequently get "stuck in a corner" and have to start from the front page again.
>
>
> Based on these requirements, does it make more sense to just have Help Wanted be a JIRA project? It may not be the most engaging interface to get started, but maybe some type of skin or proxy could be put in front of it as a splash/landing/search entry point? Once you're into a JIRA issue itself, though, it could check off all four of your feature requests above. Maybe this is just an instance where we don't need to reinvent the wheel?
Maaaaaybe?
See the bottom of http://community.apache.org - that widget there is
pulled out of Help Wanted. Is this something that we can do with Jira?
I'm not terribly concerned with the "create an issue" side being
engaging. We can figure that out.
I am, however, very concerned with the "see what's available" side being
engaging, since we are trying to engage new volunteers, on potentially
non-technical tasks. Indeed, almost *all* of the tasks that I care about
are non-technical tasks, and so our target audience is likely unfamiliar
with Jira and not keen on learning it.
If this kind of widget is doable with Jira, that would indeed save us
time and yet more volunteer resources.
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscribe@community.apache.org
For additional commands, e-mail: dev-help@community.apache.org
Re: Help Wanted with Help Wanted
Posted by Jim Riggs <ji...@riggs.me>.
> On 19 Mar 2018, at 09:08, Rich Bowen <rb...@rcbowen.com> wrote:
>
> We have this awesome Help Wanted system, but something's not connecting the dots. We get a few of these "I want to help" messages every month, but I have never once (that I remember) see any followup from the volunteer who has said that they want to help.
>
> The Help Wanted system, which was written over a few days by Daniel, is great, but it's incomplete. We need to adopt it and add the features that are missing. Is this possibly something that we want to move to Labs for enhancement? (Danny has been itching for some activity in Labs!)
>
> In particular, I'd like to see some of the following features:
>
> * When someone indicates interest, this information is added to the Help Wanted item, and we have some way to follow up with them in a week, 2 weeks, a month, and so on. Perhaps some automated reminders?
>
> * The ability to edit items
>
> * The ability to add notes, status updates, and so on, to an item ... or should we just connect an item with an actual ticket? Dunno.
>
> * General usability and navigational enhancements. I frequently get "stuck in a corner" and have to start from the front page again.
Based on these requirements, does it make more sense to just have Help Wanted be a JIRA project? It may not be the most engaging interface to get started, but maybe some type of skin or proxy could be put in front of it as a splash/landing/search entry point? Once you're into a JIRA issue itself, though, it could check off all four of your feature requests above. Maybe this is just an instance where we don't need to reinvent the wheel?
---------------------------------------------------------------------
To unsubscribe, e-mail: labs-unsubscribe@labs.apache.org
For additional commands, e-mail: labs-help@labs.apache.org
Re: Help Wanted with Help Wanted
Posted by Jim Riggs <ji...@riggs.me>.
> On 19 Mar 2018, at 09:08, Rich Bowen <rb...@rcbowen.com> wrote:
>
> We have this awesome Help Wanted system, but something's not connecting the dots. We get a few of these "I want to help" messages every month, but I have never once (that I remember) see any followup from the volunteer who has said that they want to help.
>
> The Help Wanted system, which was written over a few days by Daniel, is great, but it's incomplete. We need to adopt it and add the features that are missing. Is this possibly something that we want to move to Labs for enhancement? (Danny has been itching for some activity in Labs!)
>
> In particular, I'd like to see some of the following features:
>
> * When someone indicates interest, this information is added to the Help Wanted item, and we have some way to follow up with them in a week, 2 weeks, a month, and so on. Perhaps some automated reminders?
>
> * The ability to edit items
>
> * The ability to add notes, status updates, and so on, to an item ... or should we just connect an item with an actual ticket? Dunno.
>
> * General usability and navigational enhancements. I frequently get "stuck in a corner" and have to start from the front page again.
Based on these requirements, does it make more sense to just have Help Wanted be a JIRA project? It may not be the most engaging interface to get started, but maybe some type of skin or proxy could be put in front of it as a splash/landing/search entry point? Once you're into a JIRA issue itself, though, it could check off all four of your feature requests above. Maybe this is just an instance where we don't need to reinvent the wheel?
---------------------------------------------------------------------
To unsubscribe, e-mail: dev-unsubscribe@community.apache.org
For additional commands, e-mail: dev-help@community.apache.org