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Posted to issues@openoffice.apache.org by bu...@apache.org on 2017/02/14 17:07:22 UTC

[Issue 127324] New: crashes when rezising graphic - SOLVED: bettersnaptool conflict

https://bz.apache.org/ooo/show_bug.cgi?id=127324

          Issue ID: 127324
        Issue Type: DEFECT
           Summary: crashes when rezising graphic - SOLVED: bettersnaptool
                    conflict
           Product: Impress
           Version: 4.1.3
          Hardware: Mac
                OS: macOS 10.12
            Status: UNCONFIRMED
          Severity: Blocker
          Priority: P5 (lowest)
         Component: editing
          Assignee: issues@openoffice.apache.org
          Reporter: bugzilla@ert.dk
  Target Milestone: ---

Every time a graphic is rezised, oo crashed, making it useless (in all
applications)

Found out that removing BetterSnapTool solved the problem!!

This should be written somewhere so non-technical people will be able to find
the solution of uninstalling helper apps

A general advice on crashing is to restart mac in safe mode and then see if it
works to isolate the conflicting application

Looking up the problem only gave me hundreds of reports about java, this is
critical to tell people with crashing oo, i almost gave up on using it!

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[Issue 127324] Crash when resizing any graphic and the app "BetterSnapTool" is installed

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127324

Marcus <ma...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|Blocker                     |Normal
            Summary|crashes when rezising       |Crash when resizing any
                   |graphic - SOLVED:           |graphic and the app
                   |bettersnaptool conflict     |"BetterSnapTool" is
                   |                            |installed

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[Issue 127324] Crash when resizing any graphic and the app "BetterSnapTool" is installed

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127324

oooforum (fr) <oo...@free.fr> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |oooforum@free.fr

--- Comment #3 from oooforum (fr) <oo...@free.fr> ---
Could you give what profile is set in system preferences > display > color?

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[Issue 127324] Crash when resizing any graphic and the app "BetterSnapTool" is installed

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127324

--- Comment #2 from solsang <bu...@ert.dk> ---
Created attachment 85962
  --> https://bz.apache.org/ooo/attachment.cgi?id=85962&action=edit
Crash report

After dragging a graphic in oo, while bettersnaptool is running

If bettersnaptool is set to be disabled for current application, openoffice
does not crash

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[Issue 127324] crashes when rezising graphic - SOLVED: bettersnaptool conflict

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127324

Raphael Bircher <rb...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |rbircher@apache.org

--- Comment #1 from Raphael Bircher <rb...@apache.org> ---
Hi

Can you add a crash report please. Just the log

Regards, Raphael

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[Issue 127324] Crash when resizing any graphic and the app "BetterSnapTool" is installed

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127324

--- Comment #5 from solsang <bu...@ert.dk> ---
Created attachment 85963
  --> https://bz.apache.org/ooo/attachment.cgi?id=85963&action=edit
the colour profile used on the imac

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[Issue 127324] Crash when resizing any graphic and the app "BetterSnapTool" is installed

Posted by bu...@apache.org.
https://bz.apache.org/ooo/show_bug.cgi?id=127324

--- Comment #4 from solsang <bu...@ert.dk> ---
It is the standard iMac colour profile, i attach it

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