SpamAssassin 3.1.9 not catching any emails

[Dave Addey <li...@dsl.pipex.com>]

Hi all,

As part of an ³Ensim² (Linux control panel) installation, I¹m running the
Ensim-provided install of SpamAssassin 3.1.9.  Unfortunately, I¹m finding
that no emails are being caught as spam.  Whilst I¹m sure that Ensim is
doing some non-standard stufff around SpamAssassin, I¹m wondering if anyone
can help me (as a relative newbie to SpamAssassin) to debug what may be
causing the problem.

I'm pretty sure that SpamAssassin is set up correctly. However, every single
spam message seems to be getting through (assuming it is even being
checked).  All emails have a header of "X-Spam-Status: No, No" - which I
assume means that SpamAssassin is checking the messages, and passing them
all regardless of their spam-ness?

I really don't know where to start in debugging this. spamd is definitely
running. I've run sa-update. I've sent myself an email with the GTUBE string
in it, as described in
http://wiki.apache.org/spamassassin/TestingInstallation , and it also came
through with the same header as above. I have "Enable tests that connect to
remote servers" enabled in Ensim's "Spam Filter Configuration" settings, but
disabling it doesn't seem to make a difference.

Can anyone suggest some things I could investigate to find out where the
problem may lie?

Many thanks in advance,

- maurj.

Re: SpamAssassin 3.1.9 not catching any emails

[Dave Addey <li...@dsl.pipex.com>]

Anyone able to help me out here?

> I guess the question is, what should I be looking for (or looking for the
> absence of), and where?  Does the presence of the "X-Spam-Status" header
> indicate that SA is being called, or does it suggest that MailScanner is
> trying to call it but failing every time?

Dave.

> From: Dave Addey <li...@dsl.pipex.com>
> Date: Mon, 24 Sep 2007 11:03:44 +0100
> To: <us...@spamassassin.apache.org>
> Conversation: SpamAssassin 3.1.9 not catching any emails
> Subject: Re: SpamAssassin 3.1.9 not catching any emails
> 
> Hi Tom,
> 
>> From: Tom Ray <to...@detroitonline.com>
>> Date: Fri, 21 Sep 2007 13:05:02 -0400
>> To: Dave Addey <li...@dsl.pipex.com>
>> Cc: <us...@spamassassin.apache.org>
>> Subject: Re: SpamAssassin 3.1.9 not catching any emails
>> 
>> Dave Addey wrote:
>>> Hi all,
>>> 
>>> As part of an ³Ensim² (Linux control panel) installation, I¹m running
>>> the Ensim-provided install of SpamAssassin 3.1.9. Unfortunately, I¹m
>>> finding that no emails are being caught as spam. Whilst I¹m sure that
>>> Ensim is doing some non-standard stufff around SpamAssassin, I¹m
>>> wondering if anyone can help me (as a relative newbie to SpamAssassin)
>>> to debug what may be causing the problem.
>>> 
>>> I'm pretty sure that SpamAssassin is set up correctly. However, every
>>> single spam message seems to be getting through (assuming it is even
>>> being checked). All emails have a header of "X-Spam-Status: No, No" -
>>> which I assume means that SpamAssassin is checking the messages, and
>>> passing them all regardless of their spam-ness?
>>> 
>>> I really don't know where to start in debugging this. spamd is
>>> definitely running. I've run sa-update. I've sent myself an email with
>>> the GTUBE string in it, as described in
>>> http://wiki.apache.org/spamassassin/TestingInstallation , and it also
>>> came through with the same header as above. I have "Enable tests that
>>> connect to remote servers" enabled in Ensim's "Spam Filter
>>> Configuration" settings, but disabling it doesn't seem to make a
>>> difference.
>>> 
>>> Can anyone suggest some things I could investigate to find out where
>>> the problem may lie?
>>> 
>>> Many thanks in advance,
>>> 
>>> - maurj. 
>> First thing you need to know about running Ensim, is not to run Ensim. I
>> had nothing but problems on the ensim server that I had. I thought it
>> was going to be the low cost answer to my problems and it just was a
>> high cost problem. Their support was horrid also.
> 
> I'm finding the same thing.  Also, Ensim Pro has just been sold to a
> competitor, so I can't imagine it's going to get any better any time soon.
> Unfortunately, the hassle of moving my hosting elsewhere is also high-cost,
> time-wise at least :(  So, if I can get SpamAssassin working on this
> existing server alongside Ensim, then at least it gives me some time to
> consider my hosting options whilst not receiving thousands of spam messages
> a day.
> 
>> Do you have access to logs to see if the mail is actually being scanned?
>> It doesn't sound like it at all. Is this your box or someone else's?
> 
> I do.  It's my own dedicated box, and I've got root access to look around.
> I'm not a server admin genius (hence the Ensim control panel), but I can
> find my way around a Linux command line reasonably well with a bit of
> prompting.
> 
> I guess the question is, what should I be looking for (or looking for the
> absence of), and where?  Does the presence of the "X-Spam-Status" header
> indicate that SA is being called, or does it suggest that MailScanner is
> trying to call it but failing every time?
> 
> I'm a bit stumped as to where to look to start debugging this, so any help
> is much appreciated :)
> 
> All the best,
> 
> Dave.
> 
> 

Re: SpamAssassin 3.1.9 not catching any emails

[Dave Addey <li...@dsl.pipex.com>]

Hi Tom,

> From: Tom Ray <to...@detroitonline.com>
> Date: Fri, 21 Sep 2007 13:05:02 -0400
> To: Dave Addey <li...@dsl.pipex.com>
> Cc: <us...@spamassassin.apache.org>
> Subject: Re: SpamAssassin 3.1.9 not catching any emails
>
> Dave Addey wrote:
>> Hi all,
>> 
>> As part of an ³Ensim² (Linux control panel) installation, I¹m running
>> the Ensim-provided install of SpamAssassin 3.1.9. Unfortunately, I¹m
>> finding that no emails are being caught as spam. Whilst I¹m sure that
>> Ensim is doing some non-standard stufff around SpamAssassin, I¹m
>> wondering if anyone can help me (as a relative newbie to SpamAssassin)
>> to debug what may be causing the problem.
>> 
>> I'm pretty sure that SpamAssassin is set up correctly. However, every
>> single spam message seems to be getting through (assuming it is even
>> being checked). All emails have a header of "X-Spam-Status: No, No" -
>> which I assume means that SpamAssassin is checking the messages, and
>> passing them all regardless of their spam-ness?
>> 
>> I really don't know where to start in debugging this. spamd is
>> definitely running. I've run sa-update. I've sent myself an email with
>> the GTUBE string in it, as described in
>> http://wiki.apache.org/spamassassin/TestingInstallation , and it also
>> came through with the same header as above. I have "Enable tests that
>> connect to remote servers" enabled in Ensim's "Spam Filter
>> Configuration" settings, but disabling it doesn't seem to make a
>> difference.
>> 
>> Can anyone suggest some things I could investigate to find out where
>> the problem may lie?
>> 
>> Many thanks in advance,
>> 
>> - maurj. 
> First thing you need to know about running Ensim, is not to run Ensim. I
> had nothing but problems on the ensim server that I had. I thought it
> was going to be the low cost answer to my problems and it just was a
> high cost problem. Their support was horrid also.

I'm finding the same thing.  Also, Ensim Pro has just been sold to a
competitor, so I can't imagine it's going to get any better any time soon.
Unfortunately, the hassle of moving my hosting elsewhere is also high-cost,
time-wise at least :(  So, if I can get SpamAssassin working on this
existing server alongside Ensim, then at least it gives me some time to
consider my hosting options whilst not receiving thousands of spam messages
a day.

> Do you have access to logs to see if the mail is actually being scanned?
> It doesn't sound like it at all. Is this your box or someone else's?

I do.  It's my own dedicated box, and I've got root access to look around.
I'm not a server admin genius (hence the Ensim control panel), but I can
find my way around a Linux command line reasonably well with a bit of
prompting.

I guess the question is, what should I be looking for (or looking for the
absence of), and where?  Does the presence of the "X-Spam-Status" header
indicate that SA is being called, or does it suggest that MailScanner is
trying to call it but failing every time?

I'm a bit stumped as to where to look to start debugging this, so any help
is much appreciated :)

All the best,

Dave.

Re: SpamAssassin 3.1.9 not catching any emails

[Tom Ray <to...@detroitonline.com>]

Dave Addey wrote:
> Hi all,
>
> As part of an “Ensim” (Linux control panel) installation, I’m running 
> the Ensim-provided install of SpamAssassin 3.1.9. Unfortunately, I’m 
> finding that no emails are being caught as spam. Whilst I’m sure that 
> Ensim is doing some non-standard stufff around SpamAssassin, I’m 
> wondering if anyone can help me (as a relative newbie to SpamAssassin) 
> to debug what may be causing the problem.
>
> I'm pretty sure that SpamAssassin is set up correctly. However, every 
> single spam message seems to be getting through (assuming it is even 
> being checked). All emails have a header of "X-Spam-Status: No, No" - 
> which I assume means that SpamAssassin is checking the messages, and 
> passing them all regardless of their spam-ness?
>
> I really don't know where to start in debugging this. spamd is 
> definitely running. I've run sa-update. I've sent myself an email with 
> the GTUBE string in it, as described in 
> http://wiki.apache.org/spamassassin/TestingInstallation , and it also 
> came through with the same header as above. I have "Enable tests that 
> connect to remote servers" enabled in Ensim's "Spam Filter 
> Configuration" settings, but disabling it doesn't seem to make a 
> difference.
>
> Can anyone suggest some things I could investigate to find out where 
> the problem may lie?
>
> Many thanks in advance,
>
> - maurj. 
First thing you need to know about running Ensim, is not to run Ensim. I 
had nothing but problems on the ensim server that I had. I thought it 
was going to be the low cost answer to my problems and it just was a 
high cost problem. Their support was horrid also.

Do you have access to logs to see if the mail is actually being scanned? 
It doesn't sound like it at all. Is this your box or someone else's?