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Posted to issues@openoffice.apache.org by bu...@apache.org on 2012/07/27 08:04:32 UTC

[Bug 120389] New: OO crashes when I Print

https://issues.apache.org/ooo/show_bug.cgi?id=120389

          Priority: P3
            Bug ID: 120389
          Assignee: ooo-issues@incubator.apache.org
           Summary: OO crashes when I Print
          Severity: critical
        Issue Type: DEFECT
    Classification: Application
                OS: Mac OSX, 10.7
          Reporter: artg@cs.nyu.edu
          Hardware: Mac
            Status: UNCONFIRMED
           Version: AOO 3.4.0
         Component: printing
           Product: word processor

Created attachment 78749
  --> https://issues.apache.org/ooo/attachment.cgi?id=78749&action=edit
see title

OO 3.4 repeatedly and reproducably crashes when I've a couple of writer docs
open and I print. 

Unfortunately, I cannot send you the files that cause reliable crashes, as they
contain private info.  so I modified them by replacing and inserting some
chars; printing "crash test 2" appears to reliably crash OO.

I include a couple of crash dumps from these, as well as some other dumps when
editing different files.

Arthur

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3.4.1_release_blocker granted: [Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
jsc@apache.org has granted Ariel Constenla-Haile <ar...@apache.org>'s request
for 3.4.1_release_blocker:
Bug 120389: OO crashes when I Print
https://issues.apache.org/ooo/show_bug.cgi?id=120389


------- Additional Comments from jsc@apache.org
der release blocker flag

[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

Ariel Constenla-Haile <ar...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Keywords|                            |crash
                 CC|                            |arielch@apache.org

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[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

--- Comment #3 from arthurgoldberg <ar...@cs.nyu.edu> ---
Created attachment 78752
  --> https://issues.apache.org/ooo/attachment.cgi?id=78752&action=edit
input file 2

second input file

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[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

Ariel Constenla-Haile <ar...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |CONFIRMED
     Ever confirmed|0                           |1
              Flags|                            |3.4.1_release_blocker?

--- Comment #5 from Ariel Constenla-Haile <ar...@apache.org> ---
I can only reproduce the crash on Fedora Linux x86-64 with attachment 78752
Reproduced on AOO341 m1 9593 revision 1369843 

It crashes even if you don't print:

- open document in attachment 78752
- open the dialog from "File" - "Print..."
- Press the "Cancel" button
- AOO crashes.

Confirming
Requesting release blocker status.

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You are the assignee for the bug.

3.4.1_release_blocker requested: [Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
Ariel Constenla-Haile <ar...@apache.org> has asked  for
3.4.1_release_blocker:
Bug 120389: OO crashes when I Print
https://issues.apache.org/ooo/show_bug.cgi?id=120389


------- Additional Comments from Ariel Constenla-Haile <ar...@apache.org>
I can only reproduce the crash on Fedora Linux x86-64 with attachment 78752
Reproduced on AOO341 m1 9593 revision 1369843 

It crashes even if you don't print:

- open document in attachment 78752
- open the dialog from "File" - "Print..."
- Press the "Cancel" button
- AOO crashes.

Confirming
Requesting release blocker status.

[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

--- Comment #1 from arthurgoldberg <ar...@cs.nyu.edu> ---
Created attachment 78750
  --> https://issues.apache.org/ooo/attachment.cgi?id=78750&action=edit
crash dump

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[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

arthurgoldberg <ar...@cs.nyu.edu> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Priority|P3                          |P1
           Severity|major                       |blocker

--- Comment #4 from arthurgoldberg <ar...@cs.nyu.edu> ---
Wow! Absolutely no response in 10 days.
I see this as strong evidence that OpenOffice is, sadly, dying. Can anyone
persuade me otherwise?
If not, I'll plan accordingly.

Thanks for the fun ride
Arthur

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[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

--- Comment #6 from Ariel Constenla-Haile <ar...@apache.org> ---
(In reply to comment #4)
> Wow! Absolutely no response in 10 days.
> I see this as strong evidence that OpenOffice is, sadly, dying. Can anyone
> persuade me otherwise?

Many of us are volunteers, working on our spare time; so sometimes you have to
make a little noise, to get attention on your bug. ;)

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[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

arthurgoldberg <ar...@cs.nyu.edu> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Severity|critical                    |major

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[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

Oliver-Rainer Wittmann <or...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |orw@apache.org
           Assignee|ooo-issues@incubator.apache |orw@apache.org
                   |.org                        |

--- Comment #8 from Oliver-Rainer Wittmann <or...@apache.org> ---
taking for further investigation to find root cause and a possible solution.

I could reproduce a crash on Windows 7 using the description in comment
https://issues.apache.org/ooo/show_bug.cgi?id=120389#c5 with
- released AOO 3.4
- AOO 3.4.1 developer snapshot, rev. 1354891
- AOO 3.4.1 developer snapshot, rev. 1369110
- my local trunk build, rev. 1367858

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[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

brinzing <ol...@gmx.de> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |oliver.brinzing@gmx.de

--- Comment #7 from brinzing <ol...@gmx.de> ---
>- open document in attachment 78752 [details]
>- open the dialog from "File" - "Print..."
>- Press the "Cancel" button
>- AOO crashes.

i can reproduce crash on win 7 64bit with aoo3.4.1 rev 1369843

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[Bug 120389] OO crashes when I Print

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=120389

--- Comment #2 from arthurgoldberg <ar...@cs.nyu.edu> ---
Created attachment 78751
  --> https://issues.apache.org/ooo/attachment.cgi?id=78751&action=edit
input file 1

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