Closing Issues (was Re: [jira] Commented: (PLUTO-109) )

["David H. DeWolf" <dd...@apache.org>]

Great question!

I've been resolving issues and leaving them for closure by the person 
that submitted the bug.  Unfortunately in most cases that never happens. 
  Once in a while, I'll close an issue directly if I resolve it as 
invalid or won't fix.

What should our approach be?

David

CDoremus@hannaford.com wrote:
> 
> Thanks, Carsten. I changed PLUTO-109 to Resolved. What is the criteria 
> for moving a Jira issue to the Closed state?
> /Craig
> 
> 
> 
> *Carsten Ziegeler <cz...@apache.org>*
> 
> 03/24/2005 07:45 AM
> Please respond to
> pluto-dev@portals.apache.org
> 
> 
> 	
> To
> 	pluto-dev@portals.apache.org
> cc
> 	
> Subject
> 	Re: [jira] Commented: (PLUTO-109) Input for RC3 - Maven does not patch 
> automatically $CATALINA_HOME/conf/server.xml to enable Application 
> Scoped session attributes.
> 
> 
> 	
> 
> 
> 
> 
> 
> Craig Doremus wrote:
>  > Hi Carsten:
>  >
>  > I didn't realize I had two accounts. To get into Jira I use the user
>  > name cdoremus; my email for that account is craig@maine.com. I hope
>  > that's what you need.
>  >
> Hi Craig,
> 
> you are also registered under the user craig@maine.com (with the same
> email). I just added the user cdoremus to the Pluto project, so you
> should now be able to change issues.
> 
> Should I delete the other user (craig@maine.com)?
> 
> Carsten
> 
> -- 
> Carsten Ziegeler - Open Source Group, S&N AG
> http://www.s-und-n.de
> http://www.osoco.org/weblogs/rael/
> 

Re: Closing Issues (was Re: [jira] Commented: (PLUTO-109) )

[Carsten Ziegeler <cz...@apache.org>]

David H. DeWolf wrote:
> Great question!
> 
> I've been resolving issues and leaving them for closure by the person 
> that submitted the bug.  Unfortunately in most cases that never happens. 
>   Once in a while, I'll close an issue directly if I resolve it as 
> invalid or won't fix.
> 
> What should our approach be?
> 
I think this is the usual way: you first set the issue to fixed and ask
the reporter to cross check and then close the bug. If after a period of
time, the reporter does not respond, we can imho close the bug then. But
we should give the reporter time to test.

In the case of invalid/won't fix I agree that they can be closed very
quickly - if the reporter has a different opinion he can reopen the bug
anyway.

Carsten

-- 
Carsten Ziegeler - Open Source Group, S&N AG
http://www.s-und-n.de
http://www.osoco.org/weblogs/rael/