[Issue 128124] New: Data corruption on Windows 10 when system is under load

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=128124

          Issue ID: 128124
        Issue Type: DEFECT
           Summary: Data corruption on Windows 10 when system is under
                    load
           Product: General
           Version: 4.1.6
          Hardware: All
                OS: Windows 10
            Status: UNCONFIRMED
          Severity: Critical
          Priority: P5 (lowest)
         Component: code
          Assignee: issues@openoffice.apache.org
          Reporter: william@gathoye.be
  Target Milestone: ---

Hello everyone,


This is the second time this week we are trying to help one of the unlucky
Apache Open Office user running AOO on Windows 10.

When the system is under load, which happens to be nearly always the case with
Windows installs belonging to non tech savvy users, AOO is becoming
unresponsive and when the user is trying to save, the data appears saved but
the file is filled with a bunch of hashtags (#####) which happens to be garbage
data. The data is basically lost.

But, luckily, sometimes, there is a .tmp folder in %AppData%/TEMP/ folder.
According from my understaning this could be some sort of coredump data, and
sometime the file present in it is basically the file that has been lost. You
just need to add a proper .odt extension and the file can be recovered.

While we have been able to reproduce the unresponsiveness of the program and
the data corruption when the Windows 10 system is under load, we haven't been
able to locate a .tmp folder in the TEMP directory structure in every case.

Due to the nature of this bug, I shall encourage your team to have a look at it
with some more attention, especially as it is becoming quite frequent now (the
second time this week we got the mention of this on Twitter).

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[Issue 128124] Data corruption on Windows 10 when system is under load

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=128124

Keith N. McKenna <kn...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|RESOLVED                    |CLOSED

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[Issue 128124] Data corruption on Windows 10 when system is under load

[bu...@apache.org]

https://bz.apache.org/ooo/show_bug.cgi?id=128124

Keith N. McKenna <kn...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |knmc@apache.org
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |DUPLICATE

--- Comment #1 from Keith N. McKenna <kn...@apache.org> ---
Previously reported multiple times. Please see issue 126896 and its parent
issue for a greater discussion.

*** This issue has been marked as a duplicate of issue 126869 ***

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