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Posted to issues@openoffice.apache.org by bu...@apache.org on 2013/09/05 20:47:51 UTC

[Bug 123193] New: Password incorrect

https://issues.apache.org/ooo/show_bug.cgi?id=123193

            Bug ID: 123193
        Issue Type: DEFECT
           Summary: Password incorrect
           Product: Calc
           Version: 4.0.0
          Hardware: Mac
                OS: Mac OSX, 10.7
            Status: UNCONFIRMED
          Severity: blocker
          Priority: P3
         Component: open-import
          Assignee: issues@openoffice.apache.org
          Reporter: jim.russell.01@gmail.com
                CC: issues@openoffice.apache.org

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[Bug 123193] Password incorrect

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=123193

--- Comment #1 from Jim <ji...@gmail.com> ---
I have tried to open two vital password protected spreadsheet files but have
received the message that Password Incorrect and Impossible to open file.

I verified the password which I had stored elsewhere but what I entered was
correct. I then accessed a backup copy of the file that I made some time ago on
an external hard disk but received the same error message.

I even tried cutting and pasting the password from a separate application into
the required field but to no avail.

I even tired using an older version of office that had always worked but again
to no avail.

I have lost several vital files. Is there any way I can recover them? Is there
a programme I can get to do this? I have looked but see nothing for Mac.
Without these files I have literally lost six years of data despite assiduous
backups.

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[Bug 123193] Password incorrect

Posted by bu...@apache.org.
https://issues.apache.org/ooo/show_bug.cgi?id=123193

Rob Weir <ro...@apache.org> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|---                         |NOTABUG

--- Comment #2 from Rob Weir <ro...@apache.org> ---
The Bugzilla database is for reporting reproducible bugs, not for support
questions.  For support you should try our community support forums at:

http://forum.openoffice.org/en/forum/

However, if you do have a reproducible bug, please give the steps needed for us
to confirm.  What steps are needed to create a file that will not open?  For
example, was this a file last saved in a different version of OpenOffice?  In a
different product?

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