Re: [D] FAQ [kyuubi]

["pan3793 (via GitHub)" <gi...@apache.org>]

GitHub user pan3793 edited a discussion: FAQ

- Where should I ask questions/report bugs?

> We encourage users to ask question in [Mailing List](https://kyuubi.apache.org/mailing_lists.html) and [GitHub Discussions](https://github.com/apache/kyuubi/discussions), and report bugs in [GitHub Issues](https://github.com/apache/kyuubi/issues)

- Are there IM discussion groups for Kyuubi?

> Yes, please join our WeChat group via Official Accounts(公众号) "apachekyuubi".
> We encourage people to discuss in **English**, but Chinese is fine too.

- Why did my question get no responses?

> First of all, Apache Kyuubi is a community-driven open-source project, many PMC members/Committers/Contributors/Users are active in the community to answer questions. But please be clear, they are all volunteers, providing free community support without any SLA guarantee.
>
> Please describe your question as clearly as enough, with sufficient context. [How To Ask Questions The Smart Way](http://www.catb.org/~esr/faqs/smart-questions.html) or [提问的智慧](https://github.com/ryanhanwu/How-To-Ask-Questions-The-Smart-Way/blob/main/README-zh_CN.md) is a good principle for asking questions.
>
> Some NEGATIVE examples won't get active responses.
>
> - Kyuubi does not work on my machine, is there a bug?
(Kyuubi 运行不起来，是不是有 bug？)
>> It is true that some errors have obvious characteristics, but the causes of most errors are complex and require sufficient context to analyze. The Hadoop ecosystem has a long history of over a decade, it is composed of a bunch of components and is quite complex today, the "DOES NOT WORK" has countless possibilities.
>> - Have you checked [Docs - Quick Start](https://kyuubi.readthedocs.io/en/master/quick_start/quick_start.html) to make sure your environment meets the Kyuubi setup requirements?
>> - Have you read/analyzed the error messages and stacktrace before asking?
>> - Have you provided enough information for volunteers to help dig out? e.g.
>>   - components' version
>>   - configurations
>>   - stacktrace
>>   - logs(of each components, with context, not only the error snippets)
>> - How to reproduce the issue?
>
> - Changed the code by self, or compiled by self, but does not mention that when asking questions.
(自行修改源码、自行编译，但提问时未告知)
>> It absolutely misleads the volunteer who helps you dig out the issue, and wastes both time.
>> - If your self-compiled version does not work as expected, please try the **[Official Released](https://kyuubi.apache.org/releases.html)** version first to quickly identify if the issue is caused by compiling.
>> - If you changed the code, similar to the above case, please try the **[Official Released](https://kyuubi.apache.org/releases.html)** version first to quickly identify if the issue is caused by your change.
>> - Please provide your **Baseline Version**, **Compiling Command**, and "What's Your Change" with the question.




GitHub link: https://github.com/apache/kyuubi/discussions/2481

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