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Posted to user@mahout.apache.org by Si Chen <si...@opensourcestrategies.com> on 2014/10/22 02:26:08 UTC
using Mahout to classify customer service and sales emails?
Hi everybody,
Do you think Mahout could be used to classify a stream of customer
service/sales request emails, for example as "sales inquiry", "service
request", "return request", as well as "satisfied" vs "unsatisfied"?
We've worked on the first part -- building streams of customer emails and
communications -- and would like to partner with somebody to help us with
the classification part.
Thanks!
-----
Si Chen
Open Source Strategies, Inc.
twitter.com/opentaps
Work Smarter Naturally <http://youtu.be/6nMg15yWZyM> with opentaps CRM2
<http://www.opentaps.com>,
Now available for Android
<https://play.google.com/store/apps/details?id=com.opentaps.crm2client>,
iPad/iPhone <https://itunes.apple.com/us/app/opentaps-crm2/id899333198>,
Gmail
<https://chrome.google.com/webstore/detail/opentaps-crm2/apkbgpfokhbplllnjkndenaopihfiaop>
Re: using Mahout to classify customer service and sales emails?
Posted by Ted Dunning <te...@gmail.com>.
MapR classifiers are my error.
I meant Mahout classifiers.
(the problem is that I work for MapR and was probably distracted a bit
while replying)
On Thu, Oct 23, 2014 at 3:57 AM, Mahesh Balija <ba...@gmail.com>
wrote:
> Hi Ted,
>
> What is MapR classifiers? do you mean MapReduce?
>
> Since the data is streaming data, shall we store the data in any database
> like NoSQL DB and export it to Hadoop (if the data is huge) build the
> model, and deploy the model in production for classifying the streaming
> data in realtime?
> But how can we re-train the model frequently? will it be the same process
> from scratch or can it be done incrementally?
>
> Best,
> Mahesh.B.
>
>
> On Thu, Oct 23, 2014 at 1:13 AM, Ted Dunning <te...@gmail.com>
> wrote:
>
> > Yes. Mahout can do this.
> >
> > Pro: MapR classifiers are pretty easy to integrate because of a simple
> API.
> >
> > Con: The state of the art with MapR classifiers is pretty far behind the
> > rest-of-the-world state of the art.
> >
> >
> > On Tue, Oct 21, 2014 at 5:26 PM, Si Chen <
> sichen@opensourcestrategies.com>
> > wrote:
> >
> > > Hi everybody,
> > >
> > > Do you think Mahout could be used to classify a stream of customer
> > > service/sales request emails, for example as "sales inquiry", "service
> > > request", "return request", as well as "satisfied" vs "unsatisfied"?
> > >
> > > We've worked on the first part -- building streams of customer emails
> and
> > > communications -- and would like to partner with somebody to help us
> with
> > > the classification part.
> > >
> > > Thanks!
> > >
> > > -----
> > > Si Chen
> > > Open Source Strategies, Inc.
> > > twitter.com/opentaps
> > >
> > > Work Smarter Naturally <http://youtu.be/6nMg15yWZyM> with opentaps
> CRM2
> > > <http://www.opentaps.com>,
> > > Now available for Android
> > > <https://play.google.com/store/apps/details?id=com.opentaps.crm2client
> >,
> > > iPad/iPhone <https://itunes.apple.com/us/app/opentaps-crm2/id899333198
> >,
> > > Gmail
> > > <
> > >
> >
> https://chrome.google.com/webstore/detail/opentaps-crm2/apkbgpfokhbplllnjkndenaopihfiaop
> > > >
> > >
> >
>
Re: using Mahout to classify customer service and sales emails?
Posted by Mahesh Balija <ba...@gmail.com>.
Hi Ted,
What is MapR classifiers? do you mean MapReduce?
Since the data is streaming data, shall we store the data in any database
like NoSQL DB and export it to Hadoop (if the data is huge) build the
model, and deploy the model in production for classifying the streaming
data in realtime?
But how can we re-train the model frequently? will it be the same process
from scratch or can it be done incrementally?
Best,
Mahesh.B.
On Thu, Oct 23, 2014 at 1:13 AM, Ted Dunning <te...@gmail.com> wrote:
> Yes. Mahout can do this.
>
> Pro: MapR classifiers are pretty easy to integrate because of a simple API.
>
> Con: The state of the art with MapR classifiers is pretty far behind the
> rest-of-the-world state of the art.
>
>
> On Tue, Oct 21, 2014 at 5:26 PM, Si Chen <si...@opensourcestrategies.com>
> wrote:
>
> > Hi everybody,
> >
> > Do you think Mahout could be used to classify a stream of customer
> > service/sales request emails, for example as "sales inquiry", "service
> > request", "return request", as well as "satisfied" vs "unsatisfied"?
> >
> > We've worked on the first part -- building streams of customer emails and
> > communications -- and would like to partner with somebody to help us with
> > the classification part.
> >
> > Thanks!
> >
> > -----
> > Si Chen
> > Open Source Strategies, Inc.
> > twitter.com/opentaps
> >
> > Work Smarter Naturally <http://youtu.be/6nMg15yWZyM> with opentaps CRM2
> > <http://www.opentaps.com>,
> > Now available for Android
> > <https://play.google.com/store/apps/details?id=com.opentaps.crm2client>,
> > iPad/iPhone <https://itunes.apple.com/us/app/opentaps-crm2/id899333198>,
> > Gmail
> > <
> >
> https://chrome.google.com/webstore/detail/opentaps-crm2/apkbgpfokhbplllnjkndenaopihfiaop
> > >
> >
>
Re: using Mahout to classify customer service and sales emails?
Posted by Ted Dunning <te...@gmail.com>.
Yes. Mahout can do this.
Pro: MapR classifiers are pretty easy to integrate because of a simple API.
Con: The state of the art with MapR classifiers is pretty far behind the
rest-of-the-world state of the art.
On Tue, Oct 21, 2014 at 5:26 PM, Si Chen <si...@opensourcestrategies.com>
wrote:
> Hi everybody,
>
> Do you think Mahout could be used to classify a stream of customer
> service/sales request emails, for example as "sales inquiry", "service
> request", "return request", as well as "satisfied" vs "unsatisfied"?
>
> We've worked on the first part -- building streams of customer emails and
> communications -- and would like to partner with somebody to help us with
> the classification part.
>
> Thanks!
>
> -----
> Si Chen
> Open Source Strategies, Inc.
> twitter.com/opentaps
>
> Work Smarter Naturally <http://youtu.be/6nMg15yWZyM> with opentaps CRM2
> <http://www.opentaps.com>,
> Now available for Android
> <https://play.google.com/store/apps/details?id=com.opentaps.crm2client>,
> iPad/iPhone <https://itunes.apple.com/us/app/opentaps-crm2/id899333198>,
> Gmail
> <
> https://chrome.google.com/webstore/detail/opentaps-crm2/apkbgpfokhbplllnjkndenaopihfiaop
> >
>