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Posted to commits@cloudstack.apache.org by "meisammaleki (via GitHub)" <gi...@apache.org> on 2023/10/18 05:37:30 UTC
[I] listvolume response error on ACS 4.17.2 [cloudstack]
meisammaleki opened a new issue, #8111:
URL: https://github.com/apache/cloudstack/issues/8111
##### ISSUE TYPE
* Other
##### COMPONENT NAME
<!--
API request from whmcs server to cloudstack 4.17.2
~~~
~~~
##### CLOUDSTACK VERSION
<!--
4.17.2
##### OS / ENVIRONMENT
Centos 7
##### SUMMARY
we got error for some users when they want to see their panel. they got "please conntact with your system administrator". i have
##### STEPS TO REPRODUCE
I have examined the logs on the WHMCS side, and the output is as follows :
##### EXPECTED RESULTS
this is response for a customer without problem :
request :
https://0.0.0.0:8443/client/api?templatefilter=featured&id=e82e822c-7bf3-4583-99d8-eed1d8424f28&command=listTemplates&apiKey=WUn_XCedTgkgsdofoJOwjfPCnqk-WJEAIvBVOdbVzMtL_7KgY3qKFORijVOQ7is3IHRyKVjaBuAn1cw&signatureversion=3&expires=2023-10-16T17%3A18%3A42%2B0330&response=json&signature=n3EvTVy0p64heEc%3D
response :
{"listtemplatesresponse":{"count":8,"template":[{"id":"e82e822c-7bf3-4583-99d8-eed1d8424f28","name":"Ubuntu 16.04","displaytext":"Ubuntu 16.04","ispublic":true,"created":"2018-07-04T18:46:49+0430","isready":true,"passwordenabled":true,"format":"OVA","isfeatured":true,"crossZones":false,"ostypeid":"3785e498-8be6-11e7-90f0-005056a86dbb","ostypename":"Ubuntu 16.04 (64-bit)","account":"","zoneid":"-fa65-4a30loh0b0-67fba098cc5c","zonename":"jfljfk","size":42949672960,"physicalsize":1928637952,"templatetype":"USER","hypervisor":"VMware","domain":"ROOT","domainid":"68c392a86djio","isextractable":false,"sourcetemplateid":"9b1b9489-837b-47b3-8453-8c4df12c7e25","details":{"dataDiskController":"lsisas1068","nicAdapter":"Vmxnet3","username":"root","rootDiskController":"lsisas1068"},"downloaddetails":[{"downloadState":"DOWNLOADED","datastore":"AF-CLD-SCST01","downloadPercent":"100"}],"bits":0,"sshkeyenabled":false,"isdynamicallyscalable":true,"directdownload":false,"deployasis":false,"childtem
plates":[],"requireshvm":true,"tags":[],"hasannotations":false},{"id":"e82e822c-7jfdjygflgjhgljgd8-eed1djif","name":"Ubuntu 16.04","displaytext":"Ubuntu 16.04","ispublic":true,"created":"2023-07-30T23:36:08+0330","isready":true,"passwordenabled":true,"format":"OVA","isfeatured":true,"crossZones":false,"ostypeid":"3785e498-8be6-11e7-90f0-005056a86dbb","ostypename":"Ubuntu 16.04 (64-bit)","account":"a.eskandari","size":42949672960,"physicalsize":1928637952,"templatetype":"USER","hypervisor":"VMware","domain":"ROOT","domainid":"65646on925-8be4-11e7-90f0-fkjdwpg","isextractable":false,"sourcetemplateid":"-837b-47b3-8453-8c4df12c7e25","details":{"dataDiskController":"lsisas1068","nicAdapter":"Vmxnet3","username":"root","rootDiskController":"lsisas1068"},"downloaddetails":[{"downloadState":"DOWNLOADED","datastore":"CLD-SCST01","downloadPercent":"100"}],"bits":0,"sshkeyenabled":false,"isdynamicallyscalable":true,"directdownload":false,"deployasis":false,"childtemplates":[],"requireshvm":tr
ue,"tags":[],"hasannotations":false}]}}
~~~
~~~
for some users we got this response for same request :
{"listtemplatesresponse":{"uuidList":[],"errorcode":530,"cserrorcode":9999,"errortext":"Internal error executing command, please contact your system administrator"}}<!-- What actually happened? -->
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Re: [I] listvolume response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1767846560
the template id is not same this is a request :
https://0.0.0.0:8443/client/api?templatefilter=featured&id=3b8e915c-b3db-4c83-8e18-7374234e27b1&command=listTemplates&apiKey=k-g2wxG3CCJvD_ClmHBggpTMFGHW3G8Big12XKpk_FyHF1GMDZIQPWA&signatureversion=3&expires=2023-10-17T19%3A46%3A28%2B0330&response=json&signature=bQbX2fky0%2Bw
response :
{"listtemplatesresponse":{"uuidList":[],"errorcode":530,"cserrorcode":9999,"errortext":"Internal error executing command, please contact your system administrator"}}
and this is management log :
2023-10-18 08:32:52,820 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50736:ctx-e6c389a6 ctx-6917c1b4 ctx-4cf0415b) (logid:5aee5e37) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:32:54,841 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-51081:ctx-9f590623 ctx-8f769441 ctx-7b99e6db) (logid:3115fc0f) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:32:57,946 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-51111:ctx-e3b8a3be ctx-8df51425 ctx-27f94111) (logid:7035a404) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:02,455 DEBUG [c.c.v.VirtualMachinePowerStateSyncImpl] (DirectAgentCronJob-129:ctx-44baa4a3) (logid:23f0913f) Unable to find matched VM in CloudStack DB. name: 5ccd99643edc39d5a42fd6c13d1e5044
2023-10-18 08:33:02,583 DEBUG [c.c.v.VirtualMachinePowerStateSyncImpl] (DirectAgentCronJob-129:ctx-44baa4a3) (logid:23f0913f) Unable to find matched VM in CloudStack DB. name: 1f9304032776362482c74847e5876ef0
2023-10-18 08:33:04,814 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50727:ctx-3d224df6 ctx-f2140848 ctx-9d9dc48b) (logid:aa034742) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:06,484 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-51042:ctx-06bb6548 ctx-a73b1c99 ctx-331eb9bb) (logid:90590ccb) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:09,197 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50933:ctx-4d851bf9 ctx-44415c28 ctx-016931b4) (logid:d16e2c3b) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:09,359 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50602:ctx-a1bb0a87 ctx-121d68db ctx-63dd1fd5) (logid:899a0029) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:09,924 DEBUG [c.c.v.VirtualMachinePowerStateSyncImpl] (DirectAgentCronJob-257:ctx-f37c8aa1) (logid:9e0dcc9c) Unable to find matched VM in CloudStack DB. name: 63b2f486449f3442bc21424d45ade6c8
2023-10-18 08:33:10,243 DEBUG [c.c.v.VirtualMachinePowerStateSyncImpl] (DirectAgentCronJob-257:ctx-f37c8aa1) (logid:9e0dcc9c) Unable to find matched VM in CloudStack DB. name: i-11170-4240-VM
2023-10-18 08:33:10,464 DEBUG [c.c.v.VirtualMachinePowerStateSyncImpl] (DirectAgentCronJob-257:ctx-f37c8aa1) (logid:9e0dcc9c) Unable to find matched VM in CloudStack DB. name: 7ce90ebf9b383f768a80bcc3c6e98367
2023-10-18 08:33:14,784 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50602:ctx-11f72656 ctx-c920c9b0 ctx-22e1b73a) (logid:bd684ea9) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:16,159 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50602:ctx-2b419a14 ctx-b4194835 ctx-0061cc92) (logid:080205d1) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:18,287 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50849:ctx-582da585 ctx-22985dcc ctx-31926f7d) (logid:f3c037a7) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:20,448 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50837:ctx-7032815d ctx-fe8ec65b ctx-9ab6db2e) (logid:0f2a23bb) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:22,984 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-51111:ctx-015b5013 ctx-aa480846 ctx-f261a596) (logid:13f908e7) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:25,899 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50736:ctx-92417309 ctx-5b49d87f ctx-d0f1a3fb) (logid:cd7ef23e) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:27,410 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50933:ctx-c8720fa3 ctx-56b810a1 ctx-61ac9aec) (logid:fab95165) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:30,087 DEBUG [c.c.v.VirtualMachinePowerStateSyncImpl] (DirectAgentCronJob-258:ctx-aec0f50f) (logid:b2ee7494) Unable to find matched VM in CloudStack DB. name: 5f9d22642c79320087426291a627a612
2023-10-18 08:33:34,394 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50736:ctx-88df85ae ctx-f3a98275 ctx-66bf0605) (logid:f26c480d) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:40,028 ERROR [c.c.a.ApiServer] (qtp1750498848-51111:ctx-838b1325 ctx-7a32cea2 ctx-10977908) (logid:ea0c7e15) unhandled exception executing api command: [Ljava.lang.String;@3cd0feeb
java.lang.NullPointerException
2023-10-18 08:33:43,674 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50727:ctx-75dc50d1 ctx-0c33bb04 ctx-2357b3ee) (logid:8e8339f5) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:45,662 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-51111:ctx-4b776ec6 ctx-cb02be56 ctx-fe4644ca) (logid:b5924a39) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:45,820 ERROR [c.c.s.StatsCollector] (StatsCollector-4:ctx-debc473d) (logid:bcd92637) db statistics collection failed due to For input string: "3549504386"
2023-10-18 08:33:45,820 DEBUG [c.c.s.StatsCollector] (StatsCollector-4:ctx-debc473d) (logid:bcd92637) db statistics collection failed.
java.lang.NumberFormatException: For input string: "3549504386"
at java.base/java.lang.NumberFormatException.forInputString(NumberFormatException.java:65)
2023-10-18 08:33:47,775 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50933:ctx-ab9846a6 ctx-1c67342e ctx-0e4f4f54) (logid:d73a8e8a) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:49,873 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50849:ctx-dbd39a9f ctx-557648d5 ctx-538af41b) (logid:21a967b4) Received unknown parameters for command listStoragePools. Unknown parameters : listall
2023-10-18 08:33:52,186 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50736:ctx-a444d1c3 ctx-d484aafe ctx-32d68115) (logid:1ca94006) Received unknown parameters for command listStoragePools. Unknown parameters : listall
c2023-10-18 08:33:57,797 WARN [c.c.a.d.ParamGenericValidationWorker] (qtp1750498848-50727:ctx-246c0321 ctx-2b146f05 ctx-7526427c) (logid:79eab879) Received unknown parameters for command listStoragePools. Unknown parameters : listall
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "shwstppr (via GitHub)" <gi...@apache.org>.
shwstppr commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1772130913
@meisammaleki thank you for the updates but logs are not showing complete detail about the exception.
Are you running multiple management servers? If so can you please check and share logs from them?
Also, any idea if were there any changes to the template or storage or the owner account after which you started seeing this issue?
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1772090867
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1770741425
> @meisammaleki the title of your issue says listvolume and the contents listtemplates. can you rectify?
tnx I change the issue name
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1774023312
Hello @shwstppr
I got these error on both management servers log :
mgmt01 :
tail -f /var/log/cloudstack/management/management-server.log |grep -i -E 'Error'
2023-10-22 11:16:50,006 ERROR [c.c.a.ApiServer] (qtp1750498848-116145:ctx-e5f8c3c5 ctx-806f1f24 ctx-27e49d7a) (logid:87c2376b) unhandled exception executing api command: [Ljava.lang.String;@1dd9387d
2023-10-22 11:16:52,292 ERROR [c.c.s.StatsCollector] (StatsCollector-2:ctx-58fe19b9) (logid:e36b0798) db statistics collection failed due to For input string: "4204758791"
2023-10-22 11:17:10,346 ERROR [c.c.a.ApiServer] (qtp1750498848-116061:ctx-3c16fe2f ctx-41611ac5 ctx-77af7e3c) (logid:dadd9d69) unhandled exception executing api command: [Ljava.lang.String;@ad6941c
2023-10-22 11:17:12,968 ERROR [c.c.a.ApiServer] (qtp1750498848-116220:ctx-18c83ca3 ctx-2e5e3619 ctx-9581f4e8) (logid:1e22126d) unhandled exception executing api command: [Ljava.lang.String;@3a0741fe
mgmt02 :
tail -f /var/log/cloudstack/management/management-server.log |grep -i -E 'Error'
2023-10-22 11:16:23,882 ERROR [c.c.s.StatsCollector] (StatsCollector-2:ctx-ae192586) (logid:2799bf30) db statistics collection failed due to For input string: "4204710816"
2023-10-22 11:16:47,605 ERROR [c.c.a.ApiServer] (qtp1750498848-982147:ctx-3fa6834e ctx-c0219b9d ctx-2d104d0b) (logid:1c7159ba) unhandled exception executing api command: [Ljava.lang.String;@713482cd
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "shwstppr (via GitHub)" <gi...@apache.org>.
shwstppr commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1777013722
@meisammaleki Unfortunately we are not getting stacktrace of NullPointerException here from the logs.
If it is just one template which is causing API failure can you please share output of the following SQL query if that could give a hint,
`select * from template_view where name='Windows server 2019' OR display_text='Windows server 2019'\G`
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "weizhouapache (via GitHub)" <gi...@apache.org>.
weizhouapache commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1774071643
@meisammaleki
Can you share the lines after these logs? They will tell us which line of code caused the issue.
2023-10-22 11:17:10,346 ERROR [c.c.a.ApiServer] (qtp1750498848-116061:ctx-3c16fe2f ctx-41611ac5 ctx-77af7e3c) (logid:dadd9d69) unhandled exception executing api command: [Ljava.lang.String;@ad6941c
2023-10-22 11:17:12,968 ERROR [c.c.a.ApiServer] (qtp1750498848-116220:ctx-18c83ca3 ctx-2e5e3619 ctx-9581f4e8) (logid:1e22126d) unhandled exception executing api command: [Ljava.lang.String;@3a0741fe
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "shwstppr (via GitHub)" <gi...@apache.org>.
shwstppr commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1779905143
@meisammaleki Did a quick check on your query results. As there are multiple template entries can you please confirm if your problematic template is having uuid = 808580a8-19f4-48d6-b099-259b2a99b5d9?
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1785460236
Finally we solved the problem by changing Os template id in vm instance table. We replace the removed template id with a template id that it was Active
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1774085664
@weizhouapache
these are logs after JavaLang exeption error on management 2 :
2023-10-22 11:16:47,605 ERROR [c.c.a.ApiServer] (qtp1750498848-982147:ctx-3fa6834e ctx-c0219b9d ctx-2d104d0b) (logid:1c7159ba) unhandled exception executing api command: [Ljava.lang.String;@713482cd
java.lang.NullPointerException
2023-10-22 11:16:47,610 DEBUG [c.c.a.ApiServlet] (qtp1750498848-982147:ctx-3fa6834e ctx-c0219b9d ctx-2d104d0b) (logid:1c7159ba) ===END=== 80.75.0.10 -- GET templatefilter=featured&id=3b8e915c-b3db-4c83-8e18-7374234e27b1&command=listTemplates&apiKey=k-g2wxG3CCJvNvd9izzlsJjWgDqLnkoSBs9AkDKEouHD_ClmHBggpTMFGHW3G8Big12XKpk_FyHF1GMDZIQPWA&signatureversion=3&expires=2023-10-22T21%3A19%3A25%2B0330&response=json&signature=1jCCA1Q0nRmxZh4LLvFTIqs%2F7ek%3D
2023-10-22 11:16:47,628 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) find VM i-27212-9708-afra-11586-18330 on host
2023-10-22 11:16:47,628 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) VM i-27212-9708-afra-11586-18330 found in host cache
2023-10-22 11:16:47,645 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) find VM i-18412-6724-VM on host
2023-10-22 11:16:47,645 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) VM i-18412-6724-VM found in host cache
2023-10-22 11:16:47,663 DEBUG [c.c.h.v.r.VmwareResource] (DirectAgent-466:ctx-e62b612c af-cld-host19.afracloud.local, cmd: GetStorageStatsCommand) (logid:9190714d) Datastore summary info: [storageId: 47da28b9-5830-3099-b2dd-a28f54830259, ], localPath: /AfraCloud01/8K1-MIX-POOL-CLD_27, poolType: VMFS, capacity: (4.8826 TB) 5368440684544, free: (1.2116 TB) 1332148699136, used: (3.6710 TB) 4036291985408].
2023-10-22 11:16:47,664 DEBUG [c.c.a.m.DirectAgentAttache] (DirectAgent-466:ctx-e62b612c) (logid:9190714d) Seq 193-2382967152832451171: Response Received:
2023-10-22 11:16:47,664 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) find VM i-22645-8137-VM on host
2023-10-22 11:16:47,664 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) VM i-22645-8137-VM found in host cache
2023-10-22 11:16:47,664 DEBUG [c.c.a.m.ClusteredAgentManagerImpl] (DirectAgent-466:ctx-e62b612c) (logid:9190714d) Seq 193-2382967152832451171: MgmtId 345050440849: Resp: Routing to peer
2023-10-22 11:16:47,679 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) find VM i-11956-4512-VM on host
2023-10-22 11:16:47,680 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) VM i-11956-4512-VM found in host cache
2023-10-22 11:16:47,680 DEBUG [c.c.a.m.DirectAgentAttache] (DirectAgent-476:ctx-84c4a58d) (logid:247e2f37) Seq 148-8136597151774954955: Executing request
2023-10-22 11:16:47,680 DEBUG [c.c.h.v.r.VmwareResource] (DirectAgent-476:ctx-84c4a58d) (logid:9190714d) Executing resource command GetStorageStatsCommand: [].
2023-10-22 11:16:47,696 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) find VM i-27491-9802-afra-4561-18579 on host
2023-10-22 11:16:47,696 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) VM i-27491-9802-afra-4561-18579 found in host cache
2023-10-22 11:16:47,747 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) find VM i-24217-8674-VM on host
2023-10-22 11:16:47,747 DEBUG [c.c.h.v.m.HostMO] (DirectAgent-455:ctx-4ffa4313 af-cld-host16.afracloud.local, cmd: GetVmStatsCommand) (logid:e313732f) VM i-24217-8674-VM found in host cache
2023-10-22 11:16:47,759 DEBUG [c.c.a.m.DirectAgentAttache] (DirectAgent-127:ctx-6071634b) (logid:06996657) Seq 214-3925450025206840542: Executing request
2023-10-22 11:16:47,760 DEBUG [c.c.h.v.r.VmwareResource] (DirectAgent-127:ctx-6071634b) (logid:635e2012) Executing resource command GetHostStatsCommand: [].
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1782263953
@shwstppr exatly and also another template with different uuid, these template state are inactive and removed status is not Null. Both of them have removed at the same time! What should we do now?
I can change removed value to Null and state to Active. But I am not sure it will work or not
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1782557425
I am not sure about changing state from Inactive to Destroyed because some instances using this template. as I said before customer from WHMCS login on their service management panel to do some activities like "reboot, change password and etc " . So when users who have created their instances using this templates are going to login to their panel (on whmcs) getting error.
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "weizhouapache (via GitHub)" <gi...@apache.org>.
weizhouapache commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1771450065
> @harikrishna-patnala these are logs that show Error on listtemplate api request
>
> ===START=== 88.0.0.10 -- GET templatefilter=featured&id=808580a8-19f4-48d6-b099-259b2a99b5d9&command=listTemplates&apiKey=iVSg5LUaMgk_2-h58oD54DEzDxAl3rA_mf2MZ8RwZ57YA&signatureversion=3&expires=2023-10-19T23%3A20%3A52%2B0330&response=json&signature=wSt%2BZ9Pi7vtm3BI8yjimz7FMbEE%3D
> 2023-10-19 13:20:52,178 DEBUG [c.c.a.ApiServer] (qtp1750498848-68526:ctx-c8cc078a ctx-59ba41ce) (logid:db538ca7) CIDRs from which account 'Acct[513bdbc5-63c2-4e4c-a5b5-dd326f6c79d1-afra-3296-4919] -- Account {"id": 5362, "name": "afra-3296-4919", "uuid": "513bdbc5-63c2-4e4c-a5b5-dd326f6c79d1"}' is allowed to perform API calls: 0.0.0.0/0,::/0
> 2023-10-19 13:20:52,238 ERROR [c.c.a.ApiServer] (qtp1750498848-68526:ctx-c8cc078a ctx-59ba41ce ctx-d2d266ad) (logid:db538ca7) unhandled exception executing api command: [Ljava.lang.String;@46aac324
> java.lang.NullPointerException
> 2023-10-19 13:20:52,242 DEBUG [c.c.a.ApiServlet] (qtp1750498848-68526:ctx-c8cc078a ctx-59ba41ce ctx-d2d266ad) (logid:db538ca7) ===END===
@meisammaleki
Can you share the logs after this?
```
2023-10-19 13:20:52,238 ERROR [c.c.a.ApiServer] (qtp1750498848-68526:ctx-c8cc078a ctx-59ba41ce ctx-d2d266ad) (logid:db538ca7) unhandled exception executing api command: [Ljava.lang.String;@46aac324
java.lang.NullPointerException
```
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1770739849
@harikrishna-patnala these are logs that show Error on listtemplate api request
===START=== 88.0.0.10 -- GET templatefilter=featured&id=808580a8-19f4-48d6-b099-259b2a99b5d9&command=listTemplates&apiKey=iVSg5LUaMgk_2-h58oD54DEzDxAl3rA_mf2MZ8RwZ57YA&signatureversion=3&expires=2023-10-19T23%3A20%3A52%2B0330&response=json&signature=wSt%2BZ9Pi7vtm3BI8yjimz7FMbEE%3D
2023-10-19 13:20:52,178 DEBUG [c.c.a.ApiServer] (qtp1750498848-68526:ctx-c8cc078a ctx-59ba41ce) (logid:db538ca7) CIDRs from which account 'Acct[513bdbc5-63c2-4e4c-a5b5-dd326f6c79d1-afra-3296-4919] -- Account {"id": 5362, "name": "afra-3296-4919", "uuid": "513bdbc5-63c2-4e4c-a5b5-dd326f6c79d1"}' is allowed to perform API calls: 0.0.0.0/0,::/0
2023-10-19 13:20:52,238 ERROR [c.c.a.ApiServer] (qtp1750498848-68526:ctx-c8cc078a ctx-59ba41ce ctx-d2d266ad) (logid:db538ca7) unhandled exception executing api command: [Ljava.lang.String;@46aac324
java.lang.NullPointerException
2023-10-19 13:20:52,242 DEBUG [c.c.a.ApiServlet] (qtp1750498848-68526:ctx-c8cc078a ctx-59ba41ce ctx-d2d266ad) (logid:db538ca7) ===END===
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1776998178
this sounds suspiciously like #8127 (though that issue is not present on 4.17, and that one is about guest OSses) worth looking into.
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1777387574
@shwstppr query result atached
[query result.txt](https://github.com/apache/cloudstack/files/13117125/query.result.txt)
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1782574089
> 2023-10-22 11:16:52,292 ERROR [c.c.s.StatsCollector] (StatsCollector-2:ctx-58fe19b9) (logid:e36b0798) db statistics collection failed due to For input string: "4204758791"
These are fixed in 4.18 and not really a problem. an int is parsed for a very long value. The StatsCollector is not involved in listTemplates.
> @DaanHoogland I am not sure about changing state from Inactive to Destroyed because some instances using this template. as I said before customer from WHMCS login on their service management panel to do some activities like "reboot, change password and etc " . So when users who have created their instances using this templates are going to login to their panel (on whmcs) getting error.
ok fair enough.
Did you check the templates are available on the primary store pools and referenced as such in the DB? table template_spool_ref
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1787484260
> Finally we solved the problem by changing VM template id in vm_instance table. We replace the removed template id with a template id that it was Active
nice that it is solved, but do we now know what caused it?
would be nice for future generation ;)
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Re: [I] listvolume response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1767678501
##### ISSUE TYPE
* Other
##### COMPONENT NAME
<!--
API request from whmcs server to cloudstack 4.17.2
~~~
~~~
##### CLOUDSTACK VERSION
<!--
4.17.2
##### OS / ENVIRONMENT
Centos 7
##### SUMMARY
we got error for some users when they want to see their panel. they got "please conntact with your system administrator". i have
##### STEPS TO REPRODUCE
I have examined the logs on the WHMCS side, and the output is as follows :
##### EXPECTED RESULTS
this is response for a customer without problem :
request :
https://0.0.0.0:8443/client/api?templatefilter=featured&id=e82e822c-7bf3-4583-99d8-eed1d8424f28&command=listTemplates&apiKey=WUn_XCedTgkgsdofoJOwjfPCnqk-WJEAIvBVOdbVzMtL_7KgY3qKFORijVOQ7is3IHRyKVjaBuAn1cw&signatureversion=3&expires=2023-10-16T17%3A18%3A42%2B0330&response=json&signature=n3EvTVy0p64heEc%3D
response :
{"listtemplatesresponse":{"count":8,"template":[{"id":"e82e822c-7bf3-4583-99d8-eed1d8424f28","name":"Ubuntu 16.04","displaytext":"Ubuntu 16.04","ispublic":true,"created":"2018-07-04T18:46:49+0430","isready":true,"passwordenabled":true,"format":"OVA","isfeatured":true,"crossZones":false,"ostypeid":"3785e498-8be6-11e7-90f0-005056a86dbb","ostypename":"Ubuntu 16.04 (64-bit)","account":"","zoneid":"-fa65-4a30loh0b0-67fba098cc5c","zonename":"jfljfk","size":42949672960,"physicalsize":1928637952,"templatetype":"USER","hypervisor":"VMware","domain":"ROOT","domainid":"68c392a86djio","isextractable":false,"sourcetemplateid":"9b1b9489-837b-47b3-8453-8c4df12c7e25","details":{"dataDiskController":"lsisas1068","nicAdapter":"Vmxnet3","username":"root","rootDiskController":"lsisas1068"},"downloaddetails":[{"downloadState":"DOWNLOADED","datastore":"AF-CLD-SCST01","downloadPercent":"100"}],"bits":0,"sshkeyenabled":false,"isdynamicallyscalable":true,"directdownload":false,"deployasis":false,"childtem
plates":[],"requireshvm":true,"tags":[],"hasannotations":false},{"id":"e82e822c-7jfdjygflgjhgljgd8-eed1djif","name":"Ubuntu 16.04","displaytext":"Ubuntu 16.04","ispublic":true,"created":"2023-07-30T23:36:08+0330","isready":true,"passwordenabled":true,"format":"OVA","isfeatured":true,"crossZones":false,"ostypeid":"3785e498-8be6-11e7-90f0-005056a86dbb","ostypename":"Ubuntu 16.04 (64-bit)","account":"a.eskandari","size":42949672960,"physicalsize":1928637952,"templatetype":"USER","hypervisor":"VMware","domain":"ROOT","domainid":"65646on925-8be4-11e7-90f0-fkjdwpg","isextractable":false,"sourcetemplateid":"-837b-47b3-8453-8c4df12c7e25","details":{"dataDiskController":"lsisas1068","nicAdapter":"Vmxnet3","username":"root","rootDiskController":"lsisas1068"},"downloaddetails":[{"downloadState":"DOWNLOADED","datastore":"CLD-SCST01","downloadPercent":"100"}],"bits":0,"sshkeyenabled":false,"isdynamicallyscalable":true,"directdownload":false,"deployasis":false,"childtemplates":[],"requireshvm":tr
ue,"tags":[],"hasannotations":false}]}}
~~~
~~~
for some users we got this response for same request :
{"listtemplatesresponse":{"uuidList":[],"errorcode":530,"cserrorcode":9999,"errortext":"Internal error executing command, please contact your system administrator"}}<!-- What actually happened? -->
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland closed issue #8111: listTemplate response error on ACS 4.17.2
URL: https://github.com/apache/cloudstack/issues/8111
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1772137003
Yes we have multi management , I sent an exception error logs on previous comment. I will try to find more logs on management servers.
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "meisammaleki (via GitHub)" <gi...@apache.org>.
meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1772089650
Hello again, I suppose these pictures show why I got error on API request from whmcs side. I get 404 not found error when I try to see the Template on ACS for instance 4919. I have checked for other users too with same template and it was ok.
this is log on ACS management when I try to check template on UI :
2023-10-20 08:28:08,086 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917360:ctx-82ba6320) (logid:30abfa06) ===START=== 192.168.123.108 -- GET resourceids=808580a8-19f4-48d6-b099-259b2a99b5d9&resourcetype=template&command=listResourceIcon&response=json
2023-10-20 08:28:08,090 DEBUG [c.c.a.ApiServlet] (qtp1750498848-918173:ctx-d8210763) (logid:72c5cf20) ===START=== 192.168.123.108 -- GET listall=true&templatefilter=all&id=808580a8-19f4-48d6-b099-259b2a99b5d9&page=1&pagesize=20&showIcon=true&command=listTemplates&response=json
2023-10-20 08:28:08,131 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917360:ctx-82ba6320 ctx-529794b7) (logid:30abfa06) ===END=== 192.168.123.108 -- GET resourceids=808580a8-19f4-48d6-b099-259b2a99b5d9&resourcetype=template&command=listResourceIcon&response=json
2023-10-20 08:28:08,163 DEBUG [c.c.a.ApiServlet] (qtp1750498848-918173:ctx-d8210763 ctx-29e1ecd6) (logid:72c5cf20) ===END=== 192.168.123.108 -- GET listall=true&templatefilter=all&id=808580a8-19f4-48d6-b099-259b2a99b5d9&page=1&pagesize=20&showIcon=true&command=listTemplates&response=json
2023-10-20 08:28:22,230 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917939:ctx-11ef3c72) (logid:cca236e0) ===START=== 192.168.123.108 -- GET username=m.maleki&listall=true&command=listUsers&response=json
2023-10-20 08:28:22,238 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917772:ctx-5ea9d46b) (logid:288a818b) ===START=== 192.168.123.108 -- GET command=listCapabilities&response=json
2023-10-20 08:28:22,241 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917360:ctx-85914487) (logid:b43ccc9c) ===START=== 192.168.123.108 -- GET username=m.maleki&command=listUsers&response=json
2023-10-20 08:28:22,288 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917131:ctx-f12f8c93) (logid:379dac99) ===START=== 192.168.123.108 -- GET command=listLdapConfigurations&response=json
2023-10-20 08:28:22,294 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917360:ctx-85914487 ctx-36d696c5) (logid:b43ccc9c) ===END=== 192.168.123.108 -- GET username=m.maleki&command=listUsers&response=json
2023-10-20 08:28:22,313 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917772:ctx-5ea9d46b ctx-31061e6e) (logid:288a818b) ===END=== 192.168.123.108 -- GET command=listCapabilities&response=json
2023-10-20 08:28:22,317 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917772:ctx-d5f80ace) (logid:2391d220) ===START=== 192.168.123.108 -- GET command=cloudianIsEnabled&response=json
2023-10-20 08:28:22,338 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917131:ctx-f12f8c93 ctx-b372302f) (logid:379dac99) ===END=== 192.168.123.108 -- GET command=listLdapConfigurations&response=json
2023-10-20 08:28:22,373 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917772:ctx-d5f80ace ctx-8c9c3cb7) (logid:2391d220) ===END=== 192.168.123.108 -- GET command=cloudianIsEnabled&response=json
2023-10-20 08:28:22,540 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917939:ctx-11ef3c72 ctx-00f485fd) (logid:cca236e0) ===END=== 192.168.123.108 -- GET username=m.maleki&listall=true&command=listUsers&response=json
2023-10-20 08:28:23,403 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917772:ctx-71cafd00) (logid:fb6b9fc8) ===START=== 192.168.123.108 -- GET listAll=true&details=min&page=1&pageSize=500&command=listAndSwitchSamlAccount&response=json
2023-10-20 08:28:23,405 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917194:ctx-e93589d3) (logid:5cf000da) ===START=== 192.168.123.108 -- GET listAll=true&details=min&page=1&pageSize=500&showIcon=true&command=listProjects&response=json
2023-10-20 08:28:23,408 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917939:ctx-98e13b70) (logid:ee125f2c) ===START=== 192.168.123.108 -- GET id=6d784d7e-81e5-453b-9b46-b92418970183&showicon=true&command=listUsers&response=json
2023-10-20 08:28:23,428 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917772:ctx-71cafd00 ctx-aa4369fe) (logid:fb6b9fc8) ===END=== 192.168.123.108 -- GET listAll=true&details=min&page=1&pageSize=500&command=listAndSwitchSamlAccount&response=json
2023-10-20 08:28:23,437 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917194:ctx-e93589d3 ctx-a8a97802) (logid:5cf000da) ===END=== 192.168.123.108 -- GET listAll=true&details=min&page=1&pageSize=500&showIcon=true&command=listProjects&response=json
2023-10-20 08:28:23,453 DEBUG [c.c.a.ApiServlet] (qtp1750498848-917939:ctx-98e13b70 ctx-2762b675) (logid:ee125f2c) ===END=== 192.168.123.108 -- GET id=6d784d7e-81e5-453b-9b46-b92418970183&showicon=true&command=listUsers&response=json
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1782511364
@meisammaleki , if you are sure you can set the state to `Destroyed` as well (instead of making them active)
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Re: [I] listvolume response error on ACS 4.17.2 [cloudstack]
Posted by "harikrishna-patnala (via GitHub)" <gi...@apache.org>.
harikrishna-patnala commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1769986059
@meisammaleki This log snippet does not seem to have the listtemplates cmd, can you please look for it and share.
Also this log snippet does not seem to be good, I see an NPE in apiserver.
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Re: [I] listvolume response error on ACS 4.17.2 [cloudstack]
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1770280271
@meisammaleki the title of your issue says listvolume and the contents listtemplates. can you rectify?
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Re: [I] listvolume response error on ACS 4.17.2 [cloudstack]
Posted by "weizhouapache (via GitHub)" <gi...@apache.org>.
weizhouapache commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1767808208
@meisammaleki
list templates with the same template id ?
can you share the management server logs ?
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Re: [I] listTemplate response error on ACS 4.17.2 [cloudstack]
Posted by "DaanHoogland (via GitHub)" <gi...@apache.org>.
DaanHoogland commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1889127683
closing as per https://github.com/apache/cloudstack/issues/8111#issuecomment-1785460236
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