VNC issue

["Devine, Harry (FAA)" <ha...@faa.gov>]

I'm sure I'm setting something wrong, but I have a new server that we put VNC on, and I'm trying to get to it via VNC.  But it currently says that the server is not reachable when we try to connect to it.  /var/log/messages shows the following:

Jul 18 14:25:13 access guacd[28811]: VNC server supports protocol version 3.8 (viewer 3.8)
Jul 18 14:25:13 access guacd[28811]: We have 2 security types to read
Jul 18 14:25:13 access guacd[28811]: 0) Received security type 19
Jul 18 14:25:13 access guacd[28811]: 1) Received security type 2
Jul 18 14:25:13 access guacd[28811]: Selecting security type 2 (1/2 in the list)
Jul 18 14:25:13 access guacd[28811]: Selected Security Scheme 2
Jul 18 14:25:13 access guacd[28811]: Reading password failed
Jul 18 14:25:13 access guacd[28811]: Unable to connect to VNC server.
Jul 18 14:25:13 access kernel: guacd[28814]: segfault at 10 ip 00007f81bf5f3d72 sp 00007f81d689fbd0 error 4 in libguac-client-vnc.so.0.0.0[7f81bf5eb000+13000]
Jul 18 14:25:14 access abrt-hook-ccpp: Process 28811 (guacd) of user 0 killed by SIGSEGV - dumping core
Jul 18 14:25:14 access abrt-hook-ccpp: Failed to create core_backtrace: waitpid failed: No child processes
Jul 18 14:25:14 access guacd[2798]: Connection "$98c59a7c-e590-4508-a36b-c67f3e4206ed" removed.

We have another server with VNC set up and we can connect to it fine, and we believe that both are configured the same way.  What can we do to troubleshoot this and get VNC working?

Thanks,
Harry

Harry Devine
DOT/FAA/AJM-2431
Terminal Server (NASDAC) Adminstrator
Red Hat Certfied System Adminstrator (RHCSA)
harry.devine@faa.gov<ma...@faa.gov>
(609)485-4218
Building 300, 3rd Floor, Column L20 (3L20)