Re: Jira Issue Types

[Tilman Hausherr <TH...@t-online.de>]

I'm in favour of this, however - could this be an apache "culture thing" 
that "how-to questions should be asked on the mailing list"?

Tilman

Am 30.06.2020 um 20:15 schrieb Maruan Sahyoun:
> Hi,
>
> in Jira we sometimes get issues created which turn out to be pure knowledge related questions. Would it make sense to add
> another ticket type to account for that (e.g. "How To" or "Education"). Would also make the release notes a little clearer as
> one would immediately recognize such ticket types.
>
> WDYT?
>


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Re: Jira Issue Types

["Martinez, Mel - 1004 - MITLL" <m....@ll.mit.edu>]

It’s not a bad idea - though in fact, upon selecting the “How to …” issue type, maybe JIRA could be triggered to display a note suggesting that they post their question first on the pdfbox user’s mailing list?

On the other hand, the idea of accumulating ‘How to ..’ questions within Jira could be a nice means for accumulating an FAQ database.  On the other other hand, there are a couple of tools out there one can use that are dedicated to that so might be better choices.

Just some thoughts from a long-time lurker.

-Mel

> On Jul 1, 2020, at 2:45 AM, Maruan Sahyoun <sa...@fileaffairs.de> wrote:
> 
> 
> 
>> I'm in favour of this, however - could this be an apache "culture thing" 
>> that "how-to questions should be asked on the mailing list"?
>> 
> 
> the idea is not to replace the mailing list - how to questions should still be asked there. But some users do open a ticket in
> Jira when they should ask a how to question or because they believe it's a bug but it turns out to be knowledge related.
> 
> BR
> Maruan 
> 
>> Tilman
>> 
>> Am 30.06.2020 um 20:15 schrieb Maruan Sahyoun:
>>> Hi,
>>> 
>>> in Jira we sometimes get issues created which turn out to be pure knowledge related questions. Would it make sense to add
>>> another ticket type to account for that (e.g. "How To" or "Education"). Would also make the release notes a little clearer as
>>> one would immediately recognize such ticket types.
>>> 
>>> WDYT?
>>> 
>> 
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Re: Jira Issue Types

[Maruan Sahyoun <sa...@fileaffairs.de>]

 

> I'm in favour of this, however - could this be an apache "culture thing" 
> that "how-to questions should be asked on the mailing list"?
> 

the idea is not to replace the mailing list - how to questions should still be asked there. But some users do open a ticket in
Jira when they should ask a how to question or because they believe it's a bug but it turns out to be knowledge related.

BR
Maruan 

> Tilman
> 
> Am 30.06.2020 um 20:15 schrieb Maruan Sahyoun:
> > Hi,
> > 
> > in Jira we sometimes get issues created which turn out to be pure knowledge related questions. Would it make sense to add
> > another ticket type to account for that (e.g. "How To" or "Education"). Would also make the release notes a little clearer as
> > one would immediately recognize such ticket types.
> > 
> > WDYT?
> > 
> 
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