Re: RBL effectiveness (was Re: Ready to throw in the towel on email providing...)

[Noel Butler <no...@ausics.net>]

On 31/07/2014 11:36, Dave Warren wrote:

> There is a difference: Gmail is a very major source of wanted, 
> legitimate mail. Most "may 'n pa run outback country dialup ISPs" are 
> not.

Most mail to most clients are a "very major source of wanted mail"

Again, playing favourites is plain wrong, and it is exactly why gmail 
have the spam problems they do because again, they think they are like 
the "untouchables" and nobody dare do anything about them, well, when we 
blocked them, IIRC last time was for around 3 months, and a lot of angry 
emails from our clients to THEM, finally got their attention and they 
removed a handful of spammers, or so they eventually claimed. so yeah it 
took 3 months, but in the end, it got them off their arse.

> 
> If you don't care about interacting with prospective or current 
> customers, you might be able to afford to block Gmail. At $DAYJOB, we 
> can't.

Thats a stupid statement, it's because I do care that I take such 
actions, every SP wants to keep clients, cares and interacts with them, 
but clients these days actually have an IQ higher than most peoples shoe 
size, they know the world will always have a spam problem, they known 
full well SP's need to take whatever action they can to stop or reduce 
it, hell, they even expect it.

99% of users are POP3, if they were mostly IMAP, I would have other 
options, like just auto scoring all gmail messages high enough to always 
end up in Junk folders.

Do you know the number of clients that argued blocking gmail for spam 
was wrong?
None
Do you know the number of clients we lost because of blocking gmail for 
spam?
None