[jira] [Resolved] (OPENMEETINGS-1729) Error file importing (failed to start and connect)

["Maxim Solodovnik (JIRA)" <ji...@apache.org>]

     [ https://issues.apache.org/jira/browse/OPENMEETINGS-1729?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Maxim Solodovnik resolved OPENMEETINGS-1729.
--------------------------------------------
    Resolution: Information Provided

Please contact user@ mailing list to get further help

> Error file importing (failed to start and connect)
> --------------------------------------------------
>
>                 Key: OPENMEETINGS-1729
>                 URL: https://issues.apache.org/jira/browse/OPENMEETINGS-1729
>             Project: Openmeetings
>          Issue Type: Bug
>          Components: Converters
>    Affects Versions: 3.3.2
>         Environment: CentOS 7
>            Reporter: Dmitriy Muratov
>            Assignee: Maxim Solodovnik
>
> Good time for all.
> At first time error occured while finishing installing OpenMeetings in browser. Then I check office folder installer told me "failed to start and connect". 
> And now, then I try to upload office files it caused an error:
> Код выхода	Сообщения конвертации
> -1
> process: doJodConvert
> command: null
> exception: org.artofsolving.jodconverter.office.OfficeException: failed to start and connect
> error: failed to start and connect
> exitValue: -1
> out: null
> 1
> process: generateBatchThumbByWidth
> command: /usr/bin/convert -thumbnail 80 /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/_thumb_page-%04d.jpg 
> exception: null
> error: convert: unable to open image `/opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf': No such file or directory @ error/blob.c/OpenBlob/2643.
> convert: no images defined `/opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/_thumb_page-%04d.jpg' @ error/convert.c/ConvertImageCommand/3046.
> exitValue: 1
> out: 
> 1
> process: generateSwf
> command: /usr/bin/pdf2swf -s insertstop -s poly2bitmap --flashversion=9 -i -j 85 -s zoom=100 /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.swf 
> exception: null
> error: Error: Couldn't open file '/opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf'
> exitValue: 1
> out: ERROR   Couldn't open /opt/red5332/webapps/openmeetings/upload/files/e891d80e-2d9d-4b80-8b91-5389fd935064/e891d80e-2d9d-4b80-8b91-5389fd935064.pdf
> 0
> process: generateXMLDocument
> command: null
> exception: null
> error: null
> exitValue: 0
> out: null
> SElinux disabled
> firewalld disabled
> java installed 1.8
> OM installed with instruction
> Please help, and thanks for your time.



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