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Posted to users@subversion.apache.org by Peter Kahn <ci...@gmail.com> on 2007/08/03 20:07:29 UTC
Collab Support - Is it Worth it?
Is paying for the CollabNet support for subversion worth the expense?
Has anyone used it and found it to be good, bad, or ugly?
My company is trying to choose between Perforce and SVN. One
important issue is the support. Source control needs to just work and
if a problem happens, we need a group of people to help us fix it.
While the list is awesome, this is a mission critical application for
us and we want something more dedicated. CollabNet offers a fee
based support service and we were wondering how good it is. Anyone
have any experiences with it?
Thanks for the help.
--
Peter Kahn
citizenkahn@gmail.com
citizenkahn@jabber80.com, pkahnpie1@AIM
http://analogoustendencies.blogspot.com/
Awareness - Intention - Action
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Re: Collab Support - Is it Worth it?
Posted by Brian Krusic <br...@krusic.com>.
Hi Peter,
When using open source which has fee options, I've always found that
having a trained crew on board being the key as a primary line of
defense with professional services being supplementary or the second
line of defense.
Even with Cisco support, having at least an CCNP on board helps out
tremendously.
I've justified and had great experiances dealing with Samba and the
Haxx (cURL guys) professional services even though for the most part
I've had the staff that can handle most problems quickly.
Just my 2 cents.
-Brian
On Aug 6, 2007, at 1:31 PM, Peter Kahn wrote:
> Thanks for the fast feedback. What I'm looking for are reference
> sites that have had serious problems so I can gage how well the
> CollabNet organization handled the problems.
>
> When I was in support for with another firm, one of the toughest
> customers was also our best reference site. They rigorously tested
> our code and complained mightily when they felt that their needs
> weren't met. Their demands of us as an organization were high.
>
> I'm looking for the CollabNet customer who is the equivalent of that.
> I'm looking for tales from the demanding, the pedantic and the
> unlucky. I want to hear about how things went wrong and how CollabNet
> stepped up to address them.
>
> If anyone on this list has feed back that'd be great. I'll send this
> request along directly to CollabNet as well.
>
> And to all the other collabNet team members who responded, Thanks..
>
> On 8/3/07, Jeremy Whitlock <jc...@gmail.com> wrote:
>> Peter,
>> I am a little biased, since I work for CollabNet, but I do think
>> that the expense is well worth the value provided. We provide this
>> support to many companies, including Fortune 50 companies, and we've
>> not heard of anything negative that I've been aware of. There are
>> differing levels of support but I do believe that all would handle
>> your needs. Do you have specific questions or concerns?
>>
>> Take care,
>>
>> Jeremy
>>
>> On 8/3/07, Peter Kahn <ci...@gmail.com> wrote:
>>> Is paying for the CollabNet support for subversion worth the
>>> expense?
>>> Has anyone used it and found it to be good, bad, or ugly?
>>>
>>> My company is trying to choose between Perforce and SVN. One
>>> important issue is the support. Source control needs to just
>>> work and
>>> if a problem happens, we need a group of people to help us fix it.
>>> While the list is awesome, this is a mission critical application
>>> for
>>> us and we want something more dedicated. CollabNet offers a fee
>>> based support service and we were wondering how good it is. Anyone
>>> have any experiences with it?
>>>
>>> Thanks for the help.
>>>
>>> --
>>> Peter Kahn
>>> citizenkahn@gmail.com
>>> citizenkahn@jabber80.com, pkahnpie1@AIM
>>> http://analogoustendencies.blogspot.com/
>>> Awareness - Intention - Action
>>>
>>> --------------------------------------------------------------------
>>> -
>>> To unsubscribe, e-mail: users-unsubscribe@subversion.tigris.org
>>> For additional commands, e-mail: users-help@subversion.tigris.org
>>>
>>>
>>
>
>
> --
> Peter Kahn
> citizenkahn@gmail.com
> citizenkahn@jabber80.com, pkahnpie1@AIM
> http://kahnstipation.blogspot.com | http://
> analogoustendencies.blogspot.com/
> Awareness - Intention - Action
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@subversion.tigris.org
> For additional commands, e-mail: users-help@subversion.tigris.org
>
>
Re: Collab Support - Is it Worth it?
Posted by Peter Kahn <ci...@gmail.com>.
Thanks for the fast feedback. What I'm looking for are reference
sites that have had serious problems so I can gage how well the
CollabNet organization handled the problems.
When I was in support for with another firm, one of the toughest
customers was also our best reference site. They rigorously tested
our code and complained mightily when they felt that their needs
weren't met. Their demands of us as an organization were high.
I'm looking for the CollabNet customer who is the equivalent of that.
I'm looking for tales from the demanding, the pedantic and the
unlucky. I want to hear about how things went wrong and how CollabNet
stepped up to address them.
If anyone on this list has feed back that'd be great. I'll send this
request along directly to CollabNet as well.
And to all the other collabNet team members who responded, Thanks..
On 8/3/07, Jeremy Whitlock <jc...@gmail.com> wrote:
> Peter,
> I am a little biased, since I work for CollabNet, but I do think
> that the expense is well worth the value provided. We provide this
> support to many companies, including Fortune 50 companies, and we've
> not heard of anything negative that I've been aware of. There are
> differing levels of support but I do believe that all would handle
> your needs. Do you have specific questions or concerns?
>
> Take care,
>
> Jeremy
>
> On 8/3/07, Peter Kahn <ci...@gmail.com> wrote:
> > Is paying for the CollabNet support for subversion worth the expense?
> > Has anyone used it and found it to be good, bad, or ugly?
> >
> > My company is trying to choose between Perforce and SVN. One
> > important issue is the support. Source control needs to just work and
> > if a problem happens, we need a group of people to help us fix it.
> > While the list is awesome, this is a mission critical application for
> > us and we want something more dedicated. CollabNet offers a fee
> > based support service and we were wondering how good it is. Anyone
> > have any experiences with it?
> >
> > Thanks for the help.
> >
> > --
> > Peter Kahn
> > citizenkahn@gmail.com
> > citizenkahn@jabber80.com, pkahnpie1@AIM
> > http://analogoustendencies.blogspot.com/
> > Awareness - Intention - Action
> >
> > ---------------------------------------------------------------------
> > To unsubscribe, e-mail: users-unsubscribe@subversion.tigris.org
> > For additional commands, e-mail: users-help@subversion.tigris.org
> >
> >
>
--
Peter Kahn
citizenkahn@gmail.com
citizenkahn@jabber80.com, pkahnpie1@AIM
http://kahnstipation.blogspot.com | http://analogoustendencies.blogspot.com/
Awareness - Intention - Action
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@subversion.tigris.org
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RE: Collab Support - Is it Worth it?
Posted by James Greene <jg...@collab.net>.
Peter,
I too work for CollabNet, but when it comes to our Subversion Support,
you are getting it from the company that has lead the development effort
around Subversion for a number of years, so our knowledge base is pretty
vast and we have the experience.
If you have any questions please feel free to call me. 650-228-2604.
Best - James Greene
-
-----Original Message-----
From: Jeremy Whitlock [mailto:jcscoobyrs@gmail.com]
Sent: Friday, August 03, 2007 1:17 PM
To: Peter Kahn
Cc: users@subversion.tigris.org; James Greene
Subject: Re: Collab Support - Is it Worth it?
Peter,
I am a little biased, since I work for CollabNet, but I do think
that the expense is well worth the value provided. We provide this
support to many companies, including Fortune 50 companies, and we've not
heard of anything negative that I've been aware of. There are differing
levels of support but I do believe that all would handle your needs. Do
you have specific questions or concerns?
Take care,
Jeremy
On 8/3/07, Peter Kahn <ci...@gmail.com> wrote:
> Is paying for the CollabNet support for subversion worth the expense?
> Has anyone used it and found it to be good, bad, or ugly?
>
> My company is trying to choose between Perforce and SVN. One
> important issue is the support. Source control needs to just work and
> if a problem happens, we need a group of people to help us fix it.
> While the list is awesome, this is a mission critical application for
> us and we want something more dedicated. CollabNet offers a fee
> based support service and we were wondering how good it is. Anyone
> have any experiences with it?
>
> Thanks for the help.
>
> --
> Peter Kahn
> citizenkahn@gmail.com
> citizenkahn@jabber80.com, pkahnpie1@AIM
> http://analogoustendencies.blogspot.com/
> Awareness - Intention - Action
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@subversion.tigris.org
> For additional commands, e-mail: users-help@subversion.tigris.org
>
>
---------------------------------------------------------------------
To unsubscribe, e-mail: users-unsubscribe@subversion.tigris.org
For additional commands, e-mail: users-help@subversion.tigris.org
Re: Collab Support - Is it Worth it?
Posted by Jeremy Whitlock <jc...@gmail.com>.
Peter,
I am a little biased, since I work for CollabNet, but I do think
that the expense is well worth the value provided. We provide this
support to many companies, including Fortune 50 companies, and we've
not heard of anything negative that I've been aware of. There are
differing levels of support but I do believe that all would handle
your needs. Do you have specific questions or concerns?
Take care,
Jeremy
On 8/3/07, Peter Kahn <ci...@gmail.com> wrote:
> Is paying for the CollabNet support for subversion worth the expense?
> Has anyone used it and found it to be good, bad, or ugly?
>
> My company is trying to choose between Perforce and SVN. One
> important issue is the support. Source control needs to just work and
> if a problem happens, we need a group of people to help us fix it.
> While the list is awesome, this is a mission critical application for
> us and we want something more dedicated. CollabNet offers a fee
> based support service and we were wondering how good it is. Anyone
> have any experiences with it?
>
> Thanks for the help.
>
> --
> Peter Kahn
> citizenkahn@gmail.com
> citizenkahn@jabber80.com, pkahnpie1@AIM
> http://analogoustendencies.blogspot.com/
> Awareness - Intention - Action
>
> ---------------------------------------------------------------------
> To unsubscribe, e-mail: users-unsubscribe@subversion.tigris.org
> For additional commands, e-mail: users-help@subversion.tigris.org
>
>
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