Re: Create return till ...

[Jacques Le Roux <ja...@les7arts.com>]

Hi All,

I stumbled upon this thread by chance. Has finally something being done?

TIA

Jacques

Le 11/03/2019 à 12:39, Rishi Solanki a écrit :
> I agree with the approach what Pierre suggested to go with
> ProductCategoryAttribute and ProductAttribute. Because for range of
> products we may need different default values. Also agree with Scott on the
> point there must be flexibility at CSR end to override the rule based on
> the reason of return and relationship with customer. That means, we should
> not stop CSR to create return if days passed, and simply can popup the
> message that number of days have been passed and if she still wants to
> continue then she should be able to do that.
>
> After inputs from all, my suggestion is to go for ProductCategoryAttribute
> and ProductAttribute configuration but it should not stop CSR to
> place/accept return. And simply inform her that number of days has been
> passed.
>
> Best Regards,
> --
> Rishi Solanki
> Sr Manager, Enterprise Software Development
> HotWax Systems Pvt. Ltd.
> Direct: +91-9893287847
> http://www.hotwaxsystems.com
> www.hotwax.co
>
>
> On Mon, Mar 11, 2019 at 11:49 AM Suraj Khurana <su...@hotwax.co>
> wrote:
>
>> Hello Scott,
>>
>> Thank you so much for your response. Yes, this is the exact way it is been
>> managed currently.
>>
>> Thing is, we need to improve customer experience and reduce customer
>> service reps work. The current approach is working but it totally depends
>> on business to business. Some of them may leave it on CSR, on the other
>> hand, some must be looking for a date (timespan) which can be used to not
>> allow returns for any specific order (ex returns are not allowed in stock
>> clearance).
>>
>> Not making current flow as totally obsolete, but I guess we should have
>> something to support this as well OOTB.
>>
>> --
>> Best Regards,
>> Suraj Khurana
>> TECHNICAL CONSULTANT
>> mobile: +91 9669750002
>> email: suraj.khurana@hotwax.co
>> *www.hotwax.co <http://www.hotwax.co/>*
>>
>>
>>
>>
>>
>>
>> On Mon, Mar 11, 2019 at 7:31 AM Scott Gray <sc...@hotwaxsystems.com>
>> wrote:
>>
>>> The ability to create a return doesn't necessarily mean that return will
>> be
>>> accepted.  IMO this is a business process where human intervention is
>>> required in order to maintain good customer relations.
>> Approving/declining
>>> RMAs depend on a number of factors including:
>>> - the reason for return
>>> - length of time since purchase
>>> - value of the purchase
>>> - COGS
>>> - lifetime value of the customer
>>>
>>> A hard time limit can make sense when a customer simply changes their
>> mind
>>> about the purchase and wishes to return it but I don't think any other
>> type
>>> of return should be constrained by the system without input from customer
>>> service reps.
>>>
>>> IMO a better system would be to have information critical to the RMA
>>> process (such as the items listed above) easily accessible to the CSR so
>>> they can quick make a decision.  Having the system prevent customers from
>>> even creating a return request because X number of days have passed could
>>> well be a bad user experience for the customer.
>>>
>>> If the implementation does proceed, I don't think ProductFacility would
>> be
>>> a good place to store the information.  Multiple stores with different
>>> rules could well be fulfilling the same products out of the same
>> warehouse
>>> (particularly for international distribution).
>>>
>>> Regards
>>> Scott
>>>
>>> On Sat, 9 Mar 2019 at 20:50, Suraj Khurana <su...@hotwax.co>
>>> wrote:
>>>
>>>> Hello,
>>>>
>>>> In OFBiz, we can create a return for order without checking when that
>>> order
>>>> is placed, it might be years long.
>>>> IMO, we should have a field something like daysToReturn at product
>> store
>>>> level to allow creating return till after that much days of order
>>>> completion.
>>>>
>>>> I could not find anything else relevant to this and this is a very
>> common
>>>> e-commerce scenario for any business.
>>>>
>>>> Am I missing something?
>>>> Please share your thoughts on the same.
>>>>
>>>> --
>>>> Best Regards
>>>> Suraj Khurana
>>>> TECHNICAL CONSULTANT
>>>> mobile: +91 9669750002
>>>> email: suraj.khurana@hotwax.co
>>>> www.hotwax.co
>>>>