RESETTING MY PASSWORD AND CHECKING MY ACCOUNT STATUS

[Desmond Rutherford <de...@gmail.com>]

Hello,
My name is Desmond Rutherford, I am 86 yrs old and presently live in
Calgary, Alberta, Canada. I installed your program quite a while ago and
use it often.
I was trying to update my OPEN OFFICE download from 4.1.14 to 4.1.16 but
nothing was happening. Then I tried to reset my password. A message was
sent to my email address but nothing came through. I am just looking at a
message reading UPDATE PAYMENT AND SECURE MY DATA, do you have my current
contact information?. How do I give you this info.?. I have your website
open but don't see anywhere to do this, Please advise. My email address is
www.desr10794@gmail.com, and my cell number is 368-886-6996.
Thank you in advance for your help,
Des. Rutherford

RESETTING MY PASSWORD AND CHECKING MY ACCOUNT STATUS

[IONOS Support via users <us...@openoffice.apache.org>]

Dear Sender,

Thank you for reaching out to us. We appreciate your inquiry and are happy to help. Please see the following information:

If the password‑reset email has not arrived, open a web browser and go to the password reset page at https://password.ionos.com/. Enter your IONOS customer number or one of your registered domain names and select Next. On the following screen you can choose to receive an activation email or an activation code by SMS. If you select the email option, an email containing a link to create a new password will be sent. The link is valid for four hours. If you do not see the email, check the spam or junk folder in your mailbox and, if necessary, request a new email from the same page.

To update your contact email address and phone number through the IONOS website, follow these steps:

1. Log in to your IONOS account.
2. Click the Menu item My account in the title bar.
3. On the My account page, select the My customer data tile.
4. In the Contact area, click Edit.
5. Enter the new email address and phone number.
6. When you change the email address, a six‑digit confirmation code will be sent to your current primary email address. Retrieve the code and enter it in the indicated field to confirm the change.
7. Click Save to finish the update.

If you encounter any issues with receiving the confirmation code or the password‑reset email, you may need to verify that the email address on file is correct or try the SMS option for the password reset. For further assistance, please contact IONOS Customer Support.

We hope this addresses your question and provides the clarification you need. If not, please provide additional details so that we may assist you. If you have any further questions or concerns, please don't hesitate to reach out. Our team is here to help and can be contacted by phone at 1-484-424-7392.

Quick tip:

You can now use our smart AI chat directly in the Control Panel:


Start AI Chat https://login.ionos.com/

Why the chat is worth it for you:
    * No wait times: You’ll receive immediate assistance.

    * Direct solutions: Our chat can already resolve most requests, questions, and issues for you fully automatically and reliably.


Further information based on your request:
   1. Cloud Backup: Updating notification email address https://www.ionos.com/help/server-cloud-infrastructure/cloud-backup/cloud-backup-updating-notification-email-address?utm_source=emailautomatedreply&utm_medium=email&utm_content=ai-email-help-center-article
   2. Updating IONOS customer data https://www.ionos.com/help/my-account/change-your-account-details/updating-ionos-customer-data?utm_source=emailautomatedreply&utm_medium=email&utm_content=ai-email-help-center-article
Thank you again for reaching out. We're committed to providing you with the best possible support and look forward to helping you further.

Best regards,
IONOS Team

This email was created with the support of artificial intelligence (AI).

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IONOS Inc.

Re: RESETTING MY PASSWORD AND CHECKING MY ACCOUNT STATUS

[Rory O'Farrell <of...@iol.ie>]

On Thu, 15 Oct 2026 09:00:02 -0600
Desmond Rutherford <de...@gmail.com> wrote:

> Hello,
> My name is Desmond Rutherford, I am 86 yrs old and presently live in
> Calgary, Alberta, Canada. I installed your program quite a while ago and
> use it often.
> I was trying to update my OPEN OFFICE download from 4.1.14 to 4.1.16 but
> nothing was happening. Then I tried to reset my password. A message was
> sent to my email address but nothing came through. I am just looking at a
> message reading UPDATE PAYMENT AND SECURE MY DATA, do you have my current
> contact information?. How do I give you this info.?. I have your website
> open but don't see anywhere to do this, Please advise. My email address is
> www.desr10794@gmail.com, and my cell number is 368-886-6996.
> Thank you in advance for your help,
> Des. Rutherford

OpenOffice is free for download and use.  You should access

https://www.openoffice.org/download/

Select the version for your operating system and download it for installation.  There will be no question of password or payment.

-- 
Rory O'Farrell <of...@iol.ie>

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