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Posted to user@cassandra.apache.org by China Stoffen <ch...@yahoo.com> on 2011/09/06 19:15:59 UTC
Professional Support
There is a link to a page which lists few professional support providers on Cassandra homepage. I have contacted few of them and couple are just out of providing support and others didn't reply. So, do you know about any professional support provider for Cassandra solutions and how much they charge per year?
Re: Professional Support
Posted by China Stoffen <ch...@yahoo.com>.
Thanks for sharing the info.. though I contacted datastax using contact form but no reply yet after more than a week.
Probably I need to contact Ben directly.
________________________________
From: Ben Coverston <be...@datastax.com>
To: user@cassandra.apache.org
Sent: Tuesday, September 6, 2011 11:15 PM
Subject: Re: Professional Support
We were glad to help William, thanks for sharing!
On Tue, Sep 6, 2011 at 12:13 PM, William Oberman <ob...@civicscience.com> wrote:
I also have used datastax with great success (same disclaimer).
>
>
>A specific example:
>
>-I setup a one-on-one call to talk through an issue, in my case a server reconfiguration. It took 2 days to find a time to meet, though that was my fault as I believe they could have worked me in within a day. I wanted to split an existing cluster into 'oltp' and 'analytics', similar to what brisk does now out of the box.
>-During the call they walked me through all of the steps I'd have to do, answered any questions I had, and filled in the blanks for some of the reasoning behind their recommendations.
>-After the call I recieved constant support through the reconfiguration. For example: I found out that Ec2Snitch doesn't play nicely with PropertyFileSnitch in a rolling restart (all of the Ec2Snitch based servers stopped working immediately as soon as a PropFileSnitch server joined the ring, this is in 0.8.4), and they wrote a custom patch for me that made it work within a day.
>-In particular, Ben and Jackson helped me, so if either of you read the user list, thanks again!
>
>
>will
>
>
>
>On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <ji...@anconafamily.com> wrote:
>
>We use Datastax (http://www.datastax.com) and we have been very happy
>>with the support we've received.
>>
>>We haven't tried any of the other providers on that page, so I can't
>>comment on them.
>>
>>Jim
>>(Disclaimer: no connection with Datastax other than as a satisfied customer.)
>>
>>
>>On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <ch...@yahoo.com> wrote:
>>> There is a link to a page which lists few professional support providers on
>>> Cassandra homepage. I have contacted few of them and couple are just out of
>>> providing support and others didn't reply. So, do you know about any
>>> professional support provider for Cassandra solutions and how much they
>>> charge per year?
>>>
>>
>
>
Re: Professional Support
Posted by Ben Coverston <be...@datastax.com>.
We were glad to help William, thanks for sharing!
On Tue, Sep 6, 2011 at 12:13 PM, William Oberman
<ob...@civicscience.com>wrote:
> I also have used datastax with great success (same disclaimer).
>
> A specific example:
> -I setup a one-on-one call to talk through an issue, in my case a server
> reconfiguration. It took 2 days to find a time to meet, though that was my
> fault as I believe they could have worked me in within a day. I wanted to
> split an existing cluster into 'oltp' and 'analytics', similar to what brisk
> does now out of the box.
> -During the call they walked me through all of the steps I'd have to do,
> answered any questions I had, and filled in the blanks for some of the
> reasoning behind their recommendations.
> -After the call I recieved constant support through the reconfiguration.
> For example: I found out that Ec2Snitch doesn't play nicely with
> PropertyFileSnitch in a rolling restart (all of the Ec2Snitch based servers
> stopped working immediately as soon as a PropFileSnitch server joined the
> ring, this is in 0.8.4), and they wrote a custom patch for me that made it
> work within a day.
> -In particular, Ben and Jackson helped me, so if either of you read the
> user list, thanks again!
>
> will
>
>
> On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <ji...@anconafamily.com> wrote:
>
>> We use Datastax (http://www.datastax.com) and we have been very happy
>> with the support we've received.
>>
>> We haven't tried any of the other providers on that page, so I can't
>> comment on them.
>>
>> Jim
>> (Disclaimer: no connection with Datastax other than as a satisfied
>> customer.)
>>
>> On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <ch...@yahoo.com>
>> wrote:
>> > There is a link to a page which lists few professional support providers
>> on
>> > Cassandra homepage. I have contacted few of them and couple are just out
>> of
>> > providing support and others didn't reply. So, do you know about any
>> > professional support provider for Cassandra solutions and how much they
>> > charge per year?
>> >
>>
>
>
>
Re: Professional Support
Posted by William Oberman <ob...@civicscience.com>.
I also have used datastax with great success (same disclaimer).
A specific example:
-I setup a one-on-one call to talk through an issue, in my case a server
reconfiguration. It took 2 days to find a time to meet, though that was my
fault as I believe they could have worked me in within a day. I wanted to
split an existing cluster into 'oltp' and 'analytics', similar to what brisk
does now out of the box.
-During the call they walked me through all of the steps I'd have to do,
answered any questions I had, and filled in the blanks for some of the
reasoning behind their recommendations.
-After the call I recieved constant support through the reconfiguration.
For example: I found out that Ec2Snitch doesn't play nicely with
PropertyFileSnitch in a rolling restart (all of the Ec2Snitch based servers
stopped working immediately as soon as a PropFileSnitch server joined the
ring, this is in 0.8.4), and they wrote a custom patch for me that made it
work within a day.
-In particular, Ben and Jackson helped me, so if either of you read the user
list, thanks again!
will
On Tue, Sep 6, 2011 at 1:25 PM, Jim Ancona <ji...@anconafamily.com> wrote:
> We use Datastax (http://www.datastax.com) and we have been very happy
> with the support we've received.
>
> We haven't tried any of the other providers on that page, so I can't
> comment on them.
>
> Jim
> (Disclaimer: no connection with Datastax other than as a satisfied
> customer.)
>
> On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <ch...@yahoo.com>
> wrote:
> > There is a link to a page which lists few professional support providers
> on
> > Cassandra homepage. I have contacted few of them and couple are just out
> of
> > providing support and others didn't reply. So, do you know about any
> > professional support provider for Cassandra solutions and how much they
> > charge per year?
> >
>
Re: Professional Support
Posted by Jim Ancona <ji...@anconafamily.com>.
We use Datastax (http://www.datastax.com) and we have been very happy
with the support we've received.
We haven't tried any of the other providers on that page, so I can't
comment on them.
Jim
(Disclaimer: no connection with Datastax other than as a satisfied customer.)
On Tue, Sep 6, 2011 at 1:15 PM, China Stoffen <ch...@yahoo.com> wrote:
> There is a link to a page which lists few professional support providers on
> Cassandra homepage. I have contacted few of them and couple are just out of
> providing support and others didn't reply. So, do you know about any
> professional support provider for Cassandra solutions and how much they
> charge per year?
>